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RBM of Alpharetta

Alpharetta, GA

5.0
5,799 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,799 reviews

May 12, 2017

Kyle Edson was the primary reason for our purchase We test-drove several favored vehicles & intended to buy a Lexus SUV. We met with Kyle and in the course of the day, were equally impressed with Kyl More

by John Curtin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 12, 2017 -

RBM of Alpharetta responded

Thank you John Curtin. We really appreciate the kind words and thank you for your business. We're very happy to hear Kyle could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 12, 2017

Service Dept. - Worst Service in a Long Time Parts not in stock - not notified of this until after business hours on day of scheduled completion.. No estimate or updates of time needed to service More

by Sevice Dept Lacking
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Denewellis
May 19, 2017 -

RBM of Alpharetta responded

Dear 'Service Dept Lacking' - When the vehicle was dropped off, we were told that no loaner vehicle was necessary and there was no specific time the vehicle was needed. That said however, there is no excuse for presenting you with a less than sparkling clean car at its completion. Please stop back anytime for a complimentary exterior wash and vacuum at a time that's convenient for you. Just ask for one of our service managers (Jay or Craig) when you arrive. Our sincere apology for the oversight.

May 11, 2017

Exceptional treatment here Kyle Edson kept our SUV purchase seamless, stress free and generally made it a very pleasant experience. Having not made a vehicle purchase in many ye More

by Sarah2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern, CJ Carr
May 11, 2017 -

RBM of Alpharetta responded

Thank you Sarah2 for the wonderful review. We are pleased to hear Kyle took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service! Sincerely, RBM of Alpharetta

May 10, 2017

Worst sales experience ever If there was something lower than one it would be chosen. Negotiated a deal for a vehicle online, received buyers order and agreed pricing only to ha More

by Highly dissatisfied
Customer Service
Recommend Dealer
No
Employees Worked With
Other Employees : Michael Pietrzak
May 12, 2017 -

RBM of Alpharetta responded

Dear Highly Dissatisfied - When negotiating a deal online, each party relies on the honesty and integrity of the other. And just like you, RBM of Alpharetta trusted that the information you provided about your trade-in was honest and true. But when you arrived and we completed a physical inspection of your vehicle, the condition did not match your assessment. It is for this reason only that the deal became null and void.

May 10, 2017

Commercial Sales As a business it's very nice to find a dealership that has streamlined the process. I enjoyed working with Sheaffer Cheek. He took care of all our nee More

by Martin Hoover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2017 -

RBM of Alpharetta responded

Thank you very much Martin Hoover! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Sheaffer took excellent care of you on your visit and we congratulate you on your new Sprinter Cargo! Sincerely, RBM of Alpharetta

May 09, 2017

A pleasent experince buying a exceptional automobile. I have purchased many automobiles in my life time but I have never had such a pleasant experience as I did at R B M of Alpharetta. I was very pleased More

by tomrga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kagan Scott
May 10, 2017 -

RBM of Alpharetta responded

Thank you tomrga. We really appreciate the kind words and thank you for your business. We're delighted to hear Kagan could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 09, 2017

Perfect experience I found a pre-owned BMW at this Mercedes dealer and had a perfect buying experience there. David Wang, one their internet sales specialists, was frien More

by KRye63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wang, Sharon Thompson, Tom Ahern
May 09, 2017 -

RBM of Alpharetta responded

Hello, KRye63! We are thrilled to hear David provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

May 08, 2017

A wonderful experience with Reza and RBM of Alpharetta I purchased a certified pre-owned car from RBM Alpharetta and could not be more happy with the service I received. Reza Azizi was my sales person - h More

by Paul C from Naples
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2017 -

RBM of Alpharetta responded

Thank you Paul C. We really appreciate the kind words and thank you for your business. We're delighted to hear Reza could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 08, 2017

Dan Berry is Top Notch! When they say, "Don't mix business with pleasure" that's easier said than done when it comes to Dan Berry at RBM if Alpharetta! He truly made the bus More

by lizkelly3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson, CJ Carr
May 09, 2017 -

RBM of Alpharetta responded

Thank you for the kind words and business! We hope Dan Berry as well as the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

May 05, 2017

wonderful customer service Ramona was absolutely a consummate professional. She had all of the information we needed and presented it in a concise and organized manner. She a More

by marye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona Razavi, Tom Ahern
May 09, 2017 -

RBM of Alpharetta responded

Thank you very much marye! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Ramona took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

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