RBM of Alpharetta

Kyle Edson was the primary reason for our purchase We test-drove several favored vehicles & intended to buy a Lexus SUV. We met with Kyle and in the course of the day, were equally impressed with Kyl We test-drove several favored vehicles & intended to buy a Lexus SUV. We met with Kyle and in the course of the day, were equally impressed with Kyle's apparent honest, guileless salesmanship AND the GRE 350. We recognize the excellence of the vehicle, but would still have elected to purchase the Lexus if not for Kyle Edson. My husband was a highly successful salesman in his career , and in addition to my own career, I am from a retail family and can readily recognize an exceptional salesperson - that would be Kyle. More

Service Dept. - Worst Service in a Long Time Parts not in stock - not notified of this until after business hours on day of scheduled completion.. No estimate or updates of time needed to service Parts not in stock - not notified of this until after business hours on day of scheduled completion.. No estimate or updates of time needed to service. Never returned multiple voice mails for status. Didn't offer loaner vehicle when part had to be ordered and vehicle kept overnight. Actual cost higher than estimate. Vehicle supposedly washed but was filthy. Had to wait 20 minutes after paying for them to find vehicle and bring it around (at AUDI Dealer Service, vehicle is ready and waiting immediately after paying). Not much "Service" with this group. More

Exceptional treatment here Kyle Edson kept our SUV purchase seamless, stress free and generally made it a very pleasant experience. Having not made a vehicle purchase in many ye Kyle Edson kept our SUV purchase seamless, stress free and generally made it a very pleasant experience. Having not made a vehicle purchase in many years there were many technology upgrades to navigate which he patiently helped us to understand and gave good advice with choices that would fit our lifestyle. There was never a moment of feeling pressured in any way and this was also the case with everyone we encountered there. After our purchase KJ Carr was also great as she indivually explained every detail of our new SUV and encouraged us to call with any additional questions we might encounter. An exceptional experience in every way. Sarah W More

Worst sales experience ever If there was something lower than one it would be chosen. Negotiated a deal for a vehicle online, received buyers order and agreed pricing only to ha If there was something lower than one it would be chosen. Negotiated a deal for a vehicle online, received buyers order and agreed pricing only to have it change when finding a 2009 trade in to have dings and paint chips. Decided not to have the integrity to provide negotiated deal. Would never recommend this dealership to anyone. Bait and switch 101. More

Commercial Sales As a business it's very nice to find a dealership that has streamlined the process. I enjoyed working with Sheaffer Cheek. He took care of all our nee As a business it's very nice to find a dealership that has streamlined the process. I enjoyed working with Sheaffer Cheek. He took care of all our needs quickly and efficiently. More

A pleasent experince buying a exceptional automobile. I have purchased many automobiles in my life time but I have never had such a pleasant experience as I did at R B M of Alpharetta. I was very pleased I have purchased many automobiles in my life time but I have never had such a pleasant experience as I did at R B M of Alpharetta. I was very pleased with Kagan Scott . Kagan was very professional , knowledgeable and willing to find the right car that I would be happy owning.He has called me to make sure I was satisfied with my purchase and wanted to know If I had any additional questions. .I will also get my Mercedes serviced at R B M of Alpharetta. Tom Saltino Rome, Georgia More

Perfect experience I found a pre-owned BMW at this Mercedes dealer and had a perfect buying experience there. David Wang, one their internet sales specialists, was frien I found a pre-owned BMW at this Mercedes dealer and had a perfect buying experience there. David Wang, one their internet sales specialists, was friendly, honest and fair. There was zero pressure. I was in and out of there in about 3 hours total after a speedy finance visit. Love it! More

A wonderful experience with Reza and RBM of Alpharetta I purchased a certified pre-owned car from RBM Alpharetta and could not be more happy with the service I received. Reza Azizi was my sales person - h I purchased a certified pre-owned car from RBM Alpharetta and could not be more happy with the service I received. Reza Azizi was my sales person - he responded to my online inquiry about a used Mercedes S550 they had for sale. He has a very nice, no-pressure approach and I felt very comfortable. He was very knowledgeable and went out of his way to provide all of the information about this Certified Pre-Owned car. This was an "INTERNET PURCHASE" and Reza helped me arrange to have the car shipped to me in Florida. I highly recommend Reza and the staff at RBM Alpharetta. Paul C More

Dan Berry is Top Notch! When they say, "Don't mix business with pleasure" that's easier said than done when it comes to Dan Berry at RBM if Alpharetta! He truly made the bus When they say, "Don't mix business with pleasure" that's easier said than done when it comes to Dan Berry at RBM if Alpharetta! He truly made the business of buying a car, a real pleasure. Dan is not only prophesional and knowledgeable, but genuinely likable. Typically when I purchase a vehicle, I want to get in and out of the dealership as quickly as possible, but that was before I met Dan. Ironically, the swiftness and efficiency with which he worked was EXACTLY what I asked him for, yet I left the dealership feeling slightly remiss....as though I was saying goodbye to an old friend. Dan Berry did everything within his power to make this the VERY BEST car buying experience that I've ever had! (And I purchase many vehicles, both for personal and commercial purposes.) Thanks to Dan, I'm driving my DREAM CAR at a price that is well below what I expected to pay! Truly a Red Carpet Experience with an A+ Salesman!!! More

wonderful customer service Ramona was absolutely a consummate professional. She had all of the information we needed and presented it in a concise and organized manner. She a Ramona was absolutely a consummate professional. She had all of the information we needed and presented it in a concise and organized manner. She also took the time to explain everything and to make sure that we were fully satisfied..Ramona is the finest automotive representative that I have dealt with. More