RBM of Alpharetta

Love the car but not the service I gave a generous 2 stars for this dealership because I love the car. Customer service is another story. I bought a used 2015 BMW x5 xDrive35i from th I gave a generous 2 stars for this dealership because I love the car. Customer service is another story. I bought a used 2015 BMW x5 xDrive35i from this dealership. I live in Colorado and flew to Georgia on a Saturday morning to get this vehicle so I could get back home by Sunday (over 21 hour drive) in time for work, not only did they NOT accommodate my trip but I couldn't even get a ride from the airport to the dealership, or better yet...bring me my vehicle to me at the airport since I have mentioned on numerous occasions that I'm under time constraint to get back home! I was told by Reza Azizi that the airport was 45 minutes away but he could have someone pick me up from a nearby train station (Marta station). On top of this poor customer service, the internet price for the vehicle was 39,599.00 and when he sent over a quote to me, it was overpriced by $400 to 39,999.00. By the time I realized this and mentioned it to Reza and asked him to adjust the price, he stated that because I negotiated the price down by $700, that the price was already below the internet advertised price. I also have a Mercedes Benz, and my experience with Mercedes Benz of Westminster in Colorado have been nothing but outstanding. They have bent over backwards to accommodate my every need so for me to get this kind of service from RBM of Alpharetta was extremely disappointing. I would not recommend this dealership only due to the customer service or there lack of from Reza Azizi. I do have to say he was very persistent when he needed something. He asked me if I had sent the signed paperwork back, I let him know I had planned on doing that 1st thing in the morning. He mentioned that he needed me to get that packet in the mail by 6pm (at that time it was 5pm) so he can get credit for the sale for the month of May. I decided to deal with this dealership because of the good reviews I read. I’m hoping my experience was a one off. More

Porsche Cayenne I had a wonderful car buying experience at RBM Alpharetta. Bill Favini made a great impression right from the first visit to the dealership. He was ex I had a wonderful car buying experience at RBM Alpharetta. Bill Favini made a great impression right from the first visit to the dealership. He was extremely professional, friendly and helpful in the process. I highly recommend RBM Alpharetta and Bill Favini. More

No pressure environment - excellent service This is my second time buying a vehicle from RBM. Each time I walk into the dealership I am treated with courtesy and respect. Kyle Edson is a very kn This is my second time buying a vehicle from RBM. Each time I walk into the dealership I am treated with courtesy and respect. Kyle Edson is a very knowledgeable sales person who takes the time to understand my needs. It's a pleasure to shop in this no pressure environment. More

best car buying experience excellent customer service with no hassle whatsoever. best car buying experience I have had in Atlanta. matched and beat prices from competing deale excellent customer service with no hassle whatsoever. best car buying experience I have had in Atlanta. matched and beat prices from competing dealerships with no haggle More

Great experience buying "remotely" I was looking nationwide for a used 2016 BMW 35d and found a great one at RBM of Alpharetta! They had taken it in trade and it was "priced to sell" wi I was looking nationwide for a used 2016 BMW 35d and found a great one at RBM of Alpharetta! They had taken it in trade and it was "priced to sell" with tons of options. I worked with Reza Azizi over the internet to work a deal including my trade-in, then drove 1000 miles to finish the deal. I couldn't be happier with the SAV and the service at RBM. This is the best dealer experience I've ever had. Reza worked all of the details to coordinate the deal. Tom Ahern used his three decades of experience to make the paperwork painless (I really appreciate that Tom didn't try and sell me on aftermarket add-ons), and Neil Turry made a short visit to thank me for the purchase and for being honest with the description of my trade-in. I highly recommend RBM. They're a family run car group in the Atlanta area and they know how to treat customers. More

Excellent Sales Service We recently moved to the area and needed to obtain a new lease. Dan Berry was extremely friendly helpful and knowledgable and made this the BEST expe We recently moved to the area and needed to obtain a new lease. Dan Berry was extremely friendly helpful and knowledgable and made this the BEST experience we've ever had and this is our 3rd lease with Mercedes! From the moment we walked in the door to the time we drove away in ur new GLC, we had nothing but GREAT attention from all employees we came across! More

Superb Service We received an excellent service from the time we stepped into the dealership. The salesman, Dan Berry was professional and answered every question. H We received an excellent service from the time we stepped into the dealership. The salesman, Dan Berry was professional and answered every question. He even assisted us in securing my dream car until we were ready to pick it up. So many great choices on site! My car came right out of the show room and it is an absolute beauty! Go to, click or call RBM of Alpharetta for your dream Benz! More

BEST Dealership ever! The experience at RBM of Alpharetta is clearly top notch! From communication to quality of certified pre owned vehicles to the delivery, the service The experience at RBM of Alpharetta is clearly top notch! From communication to quality of certified pre owned vehicles to the delivery, the service was by far the best experience I've ever had purchasing a car! Thanks to Michael for making the process so smooth!! More

Amazing Experience with Bill Favini at RBM of Alpharetta! This is my second purchase from RBM of Alpharetta with Bill Favini. My family has purchased numerous vehicles from Bill Favini too. Bill found the e This is my second purchase from RBM of Alpharetta with Bill Favini. My family has purchased numerous vehicles from Bill Favini too. Bill found the exact car I was looking for and helped me get a great deal on my trade in. We keep going back to Bill Favini because he is such a knowledgeable and professional salesman. I highly recommend RBM of Alpharetta and Bill Favini! More

Excellet experience with Andy Sayers at RBM Alpharetta We've never had such a pleasant experience purchasing a vehicle. We had a very knowledgeable, and patient salesman, Andy Sayers. Additionally, there We've never had such a pleasant experience purchasing a vehicle. We had a very knowledgeable, and patient salesman, Andy Sayers. Additionally, there was ample inventory with very competitive prices from which to choose. Once our selection was made, the process of purchasing our vehicle was seamless. There were experts in every department to handle all the paperwork in a timely manner while thoroughly answering our questions. While we were completing the paperwork, our vehicle was cleaned and placed on the "red carpet" in the main showroom. That was where another Mercedes Benz expert walked us through all the operations of the new vehicle; Every button and all the technology was explained and demonstrated to our satisfaction. From start to finish RBM Alpharetta made our experience a memorable one. More