
RBM of Alpharetta
Alpharetta, GA
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great Experience and Service When looking for a new vehicle, my husband asked me to look at a Mercedes, as he is a loyal Mercedes owner, but I was skeptical. I finally went to hi When looking for a new vehicle, my husband asked me to look at a Mercedes, as he is a loyal Mercedes owner, but I was skeptical. I finally went to his dealer, RBM of Alpharetta, to satisfy him and was quite impressed not only at the selection of the vehicles, but also with the high quality of service. I was greeted by David, who was extremely knowledgeable, answered all of my questions, which I had many of. He was patient and not your traditional "sales guy". After spending much time with us, I told him I needed to think about it and I expected your standard, "if you walk away the deal may not be available when you return" type of response. That was far from what happened. I did walk away, I thought about it and returned to purchase my first Mercedes. I am very happy with my purchase. They walked me through all of the features before I left RBM and I really loved the "white glove" service. I appreciated David's professionalism, great knowledge and the pride that he took in the service he provided. More
Very Professional! From my initial contact with Ramona, she guided me through the car buying process like a true professional. If I could, I would recommend her "Sales From my initial contact with Ramona, she guided me through the car buying process like a true professional. If I could, I would recommend her "Sales Person" of the year. More
Great Experience We were looking for a luxury SUV to replace my 10-yr old Ford. We checked out the features on several vehicles by Different makers. Mercedes was the We were looking for a luxury SUV to replace my 10-yr old Ford. We checked out the features on several vehicles by Different makers. Mercedes was the best. Bill was easy to deal with. We ordered the new 2016 GLE 300d. We got a GREAT price for my trade-in. More
OUTSTANDING I had an outstanding experience purchasing a car in 2014 working with Bill Winslow. When I decided to explore the option of trading and upgrading, I I had an outstanding experience purchasing a car in 2014 working with Bill Winslow. When I decided to explore the option of trading and upgrading, I knew there was only person that I would deal with and it would be Mr. Winslow. Bill did not disappoint, in fact I had an even better experience. The entire RBM Alpharetta team continues to impress. Well done. More
My 4th and best Mercedes from RBM Alpharetta I just recently took delivery of my new AMG GT S. I was invited to a private showing months ago,where I was able to speak with a factory rep. Later, m I just recently took delivery of my new AMG GT S. I was invited to a private showing months ago,where I was able to speak with a factory rep. Later, my sales person,Bill Winslow, called to tell me they had just gotten in a GT S,and invited me back in to take a second look. I was reluctant to give up my SL 550, as it had been my favorite car of all time. But the more I read about the GT S, the more I wanted one,so I reserved the next slot. Everyone at RBM Alpharetta is always so friendly,from the receptionist to the business office, and I enjoy my relationship with Bill and the Sales Manager, Donnie Moore. I just happened to be at one of RBM's fun events, and Bill was on vacation. But I poked my head in Donnie's office to say hello, and he surprises me by telling me my car was in, fresh off the boat! He even took me in back,so I could see it, A couple of days later I got my professional orientation,as is their custom, and was out and on my way. I was contacted by Bill and the young lady that gave me the orientation, just to make sure I was enjoying my car and understood everything (and this car is very sophisticated). Mercedes is the only automobile I will drive. It's quality,safety,engineering, and performance keeps me a loyal customer. I have visited other Mercedes Dealers, and they are all very professional. But the people at RBM Alpharetta are simply the best! More
RBM of Alpharetta Our experience was a positive one. We were given the freedom to look on our own first, our preferred method. Once we narrowed the choices, our sa Our experience was a positive one. We were given the freedom to look on our own first, our preferred method. Once we narrowed the choices, our sales team was great with any remaining questions and we got the car we wanted. A pleasant experience. If you are looking for a Mercedes. Go to RBM of Alpharetta. Ask for Ron, he will see you are treated well. More
Great experience Thanks to Vadim for a great sales experience. This dealership is by far the best Mercedes dealership in GA, no pushing sales people and good prices. T Thanks to Vadim for a great sales experience. This dealership is by far the best Mercedes dealership in GA, no pushing sales people and good prices. They were through from start to finish, highly recommended. More
RBM of Alpharetta Our experience at RBM of Alpharetta was positive. I felt our sales person listened to our needs and helped guide us to a vehicle that met our needs. Our experience at RBM of Alpharetta was positive. I felt our sales person listened to our needs and helped guide us to a vehicle that met our needs. We never felt pressured during the sales transaction and are very pleased with the results. More
Amazing experience Dan Berry was such a gentleman and very professional. He made the experience such an enjoyable one. I love my new car and I would absolutely suggest t Dan Berry was such a gentleman and very professional. He made the experience such an enjoyable one. I love my new car and I would absolutely suggest that if you are looking for a Mercedes , go see Dan- first class all the way! More
Lemon and Bad Service I have been a regular customer since the opening of RBM North in the Cumming area. I've purchased over 5 cars from this dealership and have watched th I have been a regular customer since the opening of RBM North in the Cumming area. I've purchased over 5 cars from this dealership and have watched the professionalism and service go from exceptional to down right disturbing. I purchased an E550 Convertible that would shut the stereo off every time I turned the car off while the roof was open. Evidently, the sales manager who had driven the car and knew about the issue before selling it to me but withheld that information. A complete lack of ethics on his part. I took the car in for service to attempt to resolve and I received the car back with the convertible top not put back together but rather had a hydraulic pole sitting in my truck and pieces laying around upon returning to me. The issue was never resolved and RBM continued to sell this model knowing the issue as being on all models. Although the GM did what he could to work with me to replace the vehicle the attitude I got from both Bill Favini in Sales, the dishonesty from the Sales Manager and the blatant rudeness from Service was nothing short of shocking. All the previous good service I had received from this dealership went down the drain in a hurry by the shocking and disturbing apathy I received from the staff. I hope that the experience was a learning experience for the staff as I made several complaints about the experience. At this time I would not recommend this dealership until changes are made in both sales and service. More