RBM of Alpharetta - Service Center

Service Dept. - Worst Service in a Long Time Parts not in stock - not notified of this until after business hours on day of scheduled completion.. No estimate or updates of time needed to service Parts not in stock - not notified of this until after business hours on day of scheduled completion.. No estimate or updates of time needed to service. Never returned multiple voice mails for status. Didn't offer loaner vehicle when part had to be ordered and vehicle kept overnight. Actual cost higher than estimate. Vehicle supposedly washed but was filthy. Had to wait 20 minutes after paying for them to find vehicle and bring it around (at AUDI Dealer Service, vehicle is ready and waiting immediately after paying). Not much "Service" with this group. More

Great service, very professional and friendly. This is the second time I've taken my car in and both times I had the opportunity of working with the Andrei Bucatari, their express Service Advisor a This is the second time I've taken my car in and both times I had the opportunity of working with the Andrei Bucatari, their express Service Advisor at RBM Alpharetta. Andrei is very professional and knowledgeable, he made sure my concerns were addressed and went above and beyond to give me a few pointers on the car since he had a similar version. He also didn't recommend any "unnecessary" service/maintenance work. I highly recommend getting an appointment with him if you have an express service need, you will be in great hands. More

2016 smart prime surprise Almost bought 2016 smart Proxy from a used dealer but Fabian Tafur negotiated a deal my wife couldn't refuse. You are the best Fabian. Only came in Almost bought 2016 smart Proxy from a used dealer but Fabian Tafur negotiated a deal my wife couldn't refuse. You are the best Fabian. Only came in to get 2013 smart Passion serviced. Fabian made me drive the 2016 smart. More

Spectacular customer service Teresa Cox is and always will be my service advisor, She is the best I've delt with at RBM of Alpharetta. She gets you in and out but takes responsibi Teresa Cox is and always will be my service advisor, She is the best I've delt with at RBM of Alpharetta. She gets you in and out but takes responsibility for your concern and finds comfort for you in knowing that you will receive A plus service and I could not thank her enough for her expertise. More

A5 service Wonderful atmosphere, high morale, excellent customer service, very comfortable place to be. People at the dealership make going there for service som Wonderful atmosphere, high morale, excellent customer service, very comfortable place to be. People at the dealership make going there for service something to look forward to, rather than to dread. My wife and I have recommended this dealership to many friends and family. Janet and Al Cioppa More

Excellent service! Andrei Bucatari is great! My name is Catherine Melton. Andrei Bucatari is taking care of my Mercedes for last 2 years. We are very happy with the service. Andrei Bucatari is ho My name is Catherine Melton. Andrei Bucatari is taking care of my Mercedes for last 2 years. We are very happy with the service. Andrei Bucatari is honest, super professional, patient, informative and not pushy. Will highly recommend him. Your customer, Catherine Melton More

Best service department in Atlanta I have used the team at RBM Alpharetta for various service needs. All have been met and exceeded. Don Ratajski and Jerry Peek are some of the best in I have used the team at RBM Alpharetta for various service needs. All have been met and exceeded. Don Ratajski and Jerry Peek are some of the best in the business. Many of my requests and needs have been a bit outside the box and no one is more professional or accommodating. Great staff and excellent results. More

First impression of service..."POOR"..."NOT IMPRESSED" I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state t I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state that sales experience was what I expected, excellent, from Mr. Cheek, Mr. Hazelwood and Mr. Williams...This was my first visit to service on 11/11/16 where the experience was poor, from the initial drive up lack of greeting to the end paying the bill!...I had received a "free" 12 point complementary inspection for my vehicle so I set up an appointment for the "free" inspection...I also requested an oil and filter change which I stated that I would pay for...Upon arriving (early) I was greeted by somebody with NO RBM identification and all he said was "where are the keys?", NO good morning, NO welcome to RBM, NO name, NO do I have an appointment, just "where are the keys?"...I was never asked my name, just told to go to the waiting room and someone would find me...A few minutes later the service advisor asked for me in the waiting room, No introduction, NO business card, and the information for what was to be done to my Metris was NOT correct...I informed him I was there for the "free" 12 point inspection and an oil and filter change only...(I later found out his name was Mr. Bucatari)...I also stated to Mr. Bucatari that I had some Metris operational questions and needed assistance at the completion of the service call, he said fine and he would have someone to answer my questions...When the van was completed the bill was also in error, charges were added to the bill for items under the "free" inspection, I pointed this out and Mr. Bucartari said he would take care of it, and he did remove the extra charges...Mr. Williams was there at the completion of the service visit and took all the time I needed for my operational questions...Overall not a pleasant first service visit experience...Should anyone from RBM of Alpharetta like further details or my recommendations to fix these issues please contact me at you earliest convenience...The customer number on the invoice is 384776...Mr. Williams knows who I am... More

Amazing as always As a Smart car owner, I was so thrilled when RBM of Alpharetta started servicing my vehicle. Since I've been going here, they have always gone WAY abo As a Smart car owner, I was so thrilled when RBM of Alpharetta started servicing my vehicle. Since I've been going here, they have always gone WAY above and beyond to ensure I'm satisfied with the service. Never once have they failed to impress. I honestly cannot recommend this dealership higher. More