RBM of Atlanta - Service Center

Several months ago my wife bought herself a 2010 Mercedes ML350 (that just came off lease back to the dealer) to replace her old 2005 ML350 which has 138,000 miles on it. We opted to keep the 2005ML for me ML350 (that just came off lease back to the dealer) to replace her old 2005 ML350 which has 138,000 miles on it. We opted to keep the 2005ML for me rather than trade it and do some restoration work on it to get it running and looking good. My wife is a real estate agent and travels l kinds of roads in and around the Atlanta area with clients. The wear and tear on this car in certain areas was pretty brutal inside and out. I set up a meeting with James Roberts, RBM service advisor, to lay out a plan to get the 2005 ML up to date mechanically and the steps that could be ATTEMPTED to get the exterior paint to accept a polish and get the left read door back pounded back to meet the door frame! James provided me with an estimate of the cost to bring the car up to a level that he thought I would accept. In addition, James made a recommendation to me to buy lambs wool seal covers for the front bucket seats to match the interior colors which would make the ride more comfortable and be cooler in the summer and warmer in the winter as the car does not have heated seats. I left with a loaner car with James promising to stay in touch with me on any issues. In two days James called to tell me my "new" car was ready. I arrived at the dealer and was met by James and we went to his office to cover the work that was performed. James advised that they had tried their best on the paint on the hood but could not quite get all of the discoloring out around the sides and the side door was as flush as he wanted it but it was the best they could do. We went out to see the car and I could not believe my eyes as the car looked brand new inside and out!!!! As soon as I recovered we went back inside to pay the bill which ended up being only $1860.00 thanks to a 10% discount on all service work performed in May! Needless to say I am a very happy client and James Roberts is one of the best service advisors at RBM!!!! Quality work performed by professional people who clearly know their business. Thanks James! Rodney Bierman More

James serviced car on time, left in perfect condition, identified an issue for me to have repairs befor I have annual emissions inspection this summer, so I can gt th issue resolved ASAP. Thx James! identified an issue for me to have repairs befor I have annual emissions inspection this summer, so I can gt th issue resolved ASAP. Thx James! More

Dennis consistently exceeds my expectations. He provides routine maintenance to emergency service, in a thorough manner. I can count on him to know exactly what my car needs. Dennis values my time and gets routine maintenance to emergency service, in a thorough manner. I can count on him to know exactly what my car needs. Dennis values my time and gets things done as estimated. He is a pleasure to work with, always calm and pleasant. He is trustworthy. I would recommend him to my friends. More

Dennis always provides me the best customer service. I will only bring my E-350 wagon for service when he is there. He clearly explains and articulates what my vehicle needs, delivers the car when promise will only bring my E-350 wagon for service when he is there. He clearly explains and articulates what my vehicle needs, delivers the car when promised and never makes me pay for a part or service until it is needed. He is my trusted advisor and Mercedes expert. More

I am not the only customer who is grateful to Dennis Phillips. Just a few minutes of watching Dennis and his clients interact reveals the rapport and trust between them. Dennis gives each person his f Phillips. Just a few minutes of watching Dennis and his clients interact reveals the rapport and trust between them. Dennis gives each person his full attention in turn. He is kind and respectful to everyone. Just as important, he deals honestly with both his clients and his employer. I trust what he tells me. For these these reasons, as well as the quality work, I keep returning to RBM for service. At check-out last week, an elderly woman give Dennis a hug. I was not surprised. More

Dennis Phillips is an out standing service advisor. He is extremely knowledgeable of service requirements of my vehicle and makes me feel like a valued customer. He works with a team of mechanics that al is extremely knowledgeable of service requirements of my vehicle and makes me feel like a valued customer. He works with a team of mechanics that always service my car right the first time. Dennis is friendly and he explains the work that needs to be done and why that work is necessary. I always recommend Dennis to my friends. More

I always have a wonderful experience at RBM of Atlanta! My service advisor, Dennis Phillips was attentive to my questions and service needs. Additionally, the work was performed well and timely on both Me My service advisor, Dennis Phillips was attentive to my questions and service needs. Additionally, the work was performed well and timely on both Mercedes. This visit was short and sweet, so I waited in the comfortable seating area, but many times, if prolonged work, I have taken a loaner car. I will definitely return to RBM of Atlanta. More

Dennis Phillips is an excellent Service Advisor for RBM Atlanta. He's very friendly, professional and consistent. Dennis always makes time for his customers no matter how busy he may be any given day. Denn Atlanta. He's very friendly, professional and consistent. Dennis always makes time for his customers no matter how busy he may be any given day. Dennis is the only Service Advisor I allow to handle my car.......I have been with Dennis for over 6 years just because of the Excellent Customer Service he gives!!!! RBM Atlanta is very luck to have Dennis on they're team! More

I've been extremely pleased with my service experience, especially my Advisor - DENNIS PHILLIPS - for almost ten years. He is always my advocate and goes out of his way to provide a very pleasi experience, especially my Advisor - DENNIS PHILLIPS - for almost ten years. He is always my advocate and goes out of his way to provide a very pleasing customer experience while always resolving the very few minor issues I've had with my vehicle. I also know that when I call Dennis, it usually means getting me in no later than the next day. It is by far the best customer service experience I've ever had since I owned my first car in 1969. More

I bought my first Mercedes just over 9 years ago. Jerry Peek got me a great deal. Dennis Phillips takes care of my car when I stop in to express service and Shawn McCallum handles my car's needs in the reg Peek got me a great deal. Dennis Phillips takes care of my car when I stop in to express service and Shawn McCallum handles my car's needs in the regular service department. Everyone at RBM is fantastic. All of these guys go out of their way to makes sure I'm satisfied. Not only are they top notch professionals, they're great guys too. RBM is the place to buy a Mercedes and have it serviced. Thanks guys! Eddie Reece More