RBM of Atlanta - Service Center

Service Department Manager and Director Untruthful This Mercedes dealership failed to diagnose and fix a problem with my car after my car came from under warranty.. Because the cars did not have the ch This Mercedes dealership failed to diagnose and fix a problem with my car after my car came from under warranty.. Because the cars did not have the check engine light on, but was changing funny(possible transmission) they basically told me there was nothing they could do to find out why the car was changing funny and to drive the car until the check engine light comes on. Then bring it back and they would see what they could do to help me.. Joey Tucker- Service Manager told me to call Mercedes Benz Customer Care and they would be able to make a decision about sending out a specialist to check the car. When I called customer care, I was told the dealership was responsible for getting the specialist and I had been mis-informed by Joey. I spoke with Brandon - the Service Department Director and all he said was to drive the car until the light comes on, because until they get a code to come up, there is hnothing they can do. Of course the car was not bought at RBM, but only have 50,000 miles and was still under warranty when the problem started. Now it is over 50,000 miles and no warranty. Stay clear of this place if you don't have a warranty on your car. They just don't want to deal with you and especially if you are an African American. More

Proud Mercedes Owner I have driven a mercedes for over 20 years. I never appreciated the advisor until I meet Pam Knowles, great service is what attract repeat customers. I have driven a mercedes for over 20 years. I never appreciated the advisor until I meet Pam Knowles, great service is what attract repeat customers. When I decide to purchase my next Benz, it will be where ever she is employed, I only hope it is RBM. Pam is patient, she listens to her customer, and she deliver on what is promised. Service is important, Great Service is absolutely necessary. Thank you Pam for being an excellent advisor, see you at my next service date. More

new glk just want to say thanks to RBM of Alanta for a great dealership and all the wonderful people that work there,Kyrus was and a new friend of the parlier just want to say thanks to RBM of Alanta for a great dealership and all the wonderful people that work there,Kyrus was and a new friend of the parliers. GREAT PLACE. More

Eric Konigsberg Had a flat tire. Eric provided outstanding customer service to get me in to receive a replacement tire. Eric made everything convenient even down to Had a flat tire. Eric provided outstanding customer service to get me in to receive a replacement tire. Eric made everything convenient even down to sending me a video on where to leave my car. This is the best customer service I have ever received from any company. Thank you Eric and RBM. More

Pam Knoles is simply superb. She supervised the service of both my cars. She is extremely thorough and listens (a rare quality). As a customer you know that she is doing the best for you and has your inter of both my cars. She is extremely thorough and listens (a rare quality). As a customer you know that she is doing the best for you and has your interest at heart. I am very pleased with the quality of service that I received. Pam is a true pleasure to work with. More

RBM has an excellent sales and service department. James Roberts in service is exceptional. I brought my car in to get serviced prior to a long trip and they caught an issue that could have potentially been Roberts in service is exceptional. I brought my car in to get serviced prior to a long trip and they caught an issue that could have potentially been a problem. They are always pleasant and they always do everything in their power to diagnose and correct any problem. Great dealership, I highly recommend them! More

If you ever have a need to get your mercedes serviced, RBM in Sandy Springs is the best dealership. I've been fortunate to have Dennis Phillips assist me with all of my service work, and words can not des RBM in Sandy Springs is the best dealership. I've been fortunate to have Dennis Phillips assist me with all of my service work, and words can not describe how great he is. He is the most honest, friendliest, patient, and helpful service advisor I have ever worked with my entire life. Seriously, Dennis is the type of person you would invite over to your home for dinner. I really can not say enough great things about him or RBM except to state this: if you care about your car, and want to be treated like family, no one even comes close to RBM in Sandy Springs and Dennis Phillips. More

RBM of Atlanta and my service representative, James Roberts, consistently not only meet but exceed my expectations. I would recommend getting a Mercedes-Benz just for the great service provided! I ha Roberts, consistently not only meet but exceed my expectations. I would recommend getting a Mercedes-Benz just for the great service provided! I have been coming to RBM and have had the pleasure of having Mr. Roberts be my service rep for several years. Each time, I am amazed at the level of service provided, from the moment I call to schedule an appointment to the time I pick up my car. Just to give an example, this week, when I brought my car in for scheduled service, I knew they opened at 7:30 a.m. I arrived at 7:15 a.m. and was not only checked in, had my loaner car, but was on my way to work by 7:35 a.m.! Now, That's service. As a woman, I find Mr. Roberts' explanations of my car's condition informative and helpful. He looks for ways to improve my car's safety and efficiency, as well as save me money. Another excellent experience! Thank you, RBM and James Roberts! More