RICART HYUNDAI

Multiple great experiences at Ricart Hyundai and with Case—makes the process as stress free as possible! Case—makes the process as stress free as possible! More

Dirk was extremely professional and knowledgeable. The fact that he had personally owned the same model I was purchasing gave me confidence and made the experience even better. The fact that he had personally owned the same model I was purchasing gave me confidence and made the experience even better. More

Such a pleasure to work with. She will get the deal done until the deal is done 😊 Thank you She will get the deal done until the deal is done 😊 Thank you More

Very Pleasant staff. Answered all questions. Prompt response. Great Selection. Enjoyed our communication with staff. Answered all questions. Prompt response. Great Selection. Enjoyed our communication with staff. More

Very unprofessional and very rude would like to give zero stars because that’s how she treats her customers stars because that’s how she treats her customers More

On September 12, 2024 I brought my 2023 Hyundai Tuscon in for repair. This damage was done by me the driver. I stated what had occurred and asked to have it looked at and repaired. I paid over $3,100 for the for repair. This damage was done by me the driver. I stated what had occurred and asked to have it looked at and repaired. I paid over $3,100 for these repairs. Shortly thereafter, I experienced a clicking/popping noise on my vehicle where the repair was done. In addition, my vehicle vibrated and was shaky when traveling above 65 mph. The vibration was fixed (told an indicator on the wheel was not put on properly and came off) but the clicking noise was not. I was told it was my steering column and was quoted another $1,800 for repair. I asked service to please exhaust all possibilities before I pay that amount b/c of the previous cost of repairs. From September 2024 through December 2024, I brought my vehicle in on at least 4 different occasions, and left it for service for DAYS at a time (16 total), including on October 23 for an oil change, with no resolution to my issue. After that oil change, I noticed my brakes were squealing while driving (in motion). When I went on a test drive with Tony on December 26, the head mechanic, I mentioned this issue. He told me it was just an indicator that my pads were wearing and I needed to replace them. It was at this time I decided to get a second opinion. I received an estimate on service and repairs. My second opinion immediately found the cause of my initial issue/concern same day and it was NOT my steering column. Oh! and they also found my brake pads were installed incorrectly. Inner and outer pads were in wrong locations. Front pads are low and wearing uneven due to incorrect installation and now I need new pads and rotors. The service from Ricart at this moment is abysmal. I am even concerned I was overcharged for my initial repairs. I purchased my vehicle from Ricart and had all my service done at Ricart (even my previous 2019 Tucson). However, it is unfortunate I will no longer be using Ricart for my service or future purchases. I would suggest the same to anyone I know. More

It was great working with Javier Cornell. He is the reason that I purchased my Tuscon at Ricart and not at a different dealer. He is the reason that I purchased my Tuscon at Ricart and not at a different dealer. More

Great service from Shawn OBrien from the minute we began to talk about my needs to talk about my needs More

Very good sales personnel. Very knowledgeable of the various models Ricart offers. Would go back again. Very knowledgeable of the various models Ricart offers. Would go back again. More

My wife & I have been long time customers here. 6 cars purchased. The service dept has always been troublesome to one degree or another. Yesterday I took advantage of their new pickup service to ge 6 cars purchased. The service dept has always been troublesome to one degree or another. Yesterday I took advantage of their new pickup service to get a regular oil change & rotation done. All went well until I got my car back. I was sold an alignment because of "abnormal wear" on 3 of 4 tires. I checked the tires & there is no uneven wear indicative of a misalignment. No documents provided showing Toe/Camber adjustments or anything beyond a $150 charge for the service. There was a tread depth difference of 2/32 on 3 of 4 tires however because they replaced one during my last service. When i called, the service Mgr couldn't be bothered with returning my call but instead, sent me a text this morning explaining the alignment. I'll see when I go there after work today if their integrity can be salvaged. More