Rairdon's Dodge Chrysler Jeep of Kirkland

Shame on you Rairdons! This dealership is highly dishonest, rude, and all around shady. I went to trade in my Jeep Grand Cherokee on the exchange program that they were to h This dealership is highly dishonest, rude, and all around shady. I went to trade in my Jeep Grand Cherokee on the exchange program that they were to honor. When I went in they said, " You paid way to much for my Jeep, so I am upside down on my loan." Guess who sold it to me, Rairdons! They were unwilling to make a wrong right, so I am moving on to a new car manufacturer. Shame on you Rairdons! More

Watch them like a hawk. Found a truck on Rairdon's web site that had a great price and set up a test drive. The test drive with Chris Jackson went well, and decided to buy th Found a truck on Rairdon's web site that had a great price and set up a test drive. The test drive with Chris Jackson went well, and decided to buy the truck. The dealership tried to add everything they could onto the deal (service contract, gap insurance, maintenance plan, etch, fabric and paint protection, ect) without asking if I wanted any of it. All that total more that $10,000 to the price. Had to get them to remove most of it (kept the maintenace plan). That took about 2 hours. After I made the deal with the floor manager, we did the paper work. I did pay attention and read the contract when I signed it. A few days later I was reading all the paper work and noticed that they added the service contract back in at a cost of over $2350. The interest rate was also .4 percent high than agreed to. I called the dealership 4 times. Was unable to talk to anyone about this. The next day I drove to the dealer, 2 hours and 40 minutes away. Got to service contract removed (as of this review I haven't receive any information of if the refund will be applied against the loan or I will get a check), and the interest rate was drop to what was agreed to. More

Recall Went well Megan was great got truck back early very well service department was very well grat people to work with very good information and done corr Went well Megan was great got truck back early very well service department was very well grat people to work with very good information and done correctly More

Love my Pacifica Minivan. Not a fan of the dealership. I cannot day enough wonderful things about my Pacifica minivan. Rairdon’s as a dealership...not so much. The facility is a dump. The waiting area is l I cannot day enough wonderful things about my Pacifica minivan. Rairdon’s as a dealership...not so much. The facility is a dump. The waiting area is like a bus station. No complimentary food or beverages while you wait for service. The service reps always screw something up. This is my third Chrysler minivan. I really like the cars. I have friends in other states that use Chrysler Jeep dealerships and have a totally different experience. More

Al 100 Totally satisfide with my visit Jorge was very helpful getting my vehicle inspected for a recall. I would love not to reserve a rental a week an a Totally satisfide with my visit Jorge was very helpful getting my vehicle inspected for a recall. I would love not to reserve a rental a week an advance for any major service. More

Great service When my vehicle requires service at Rairdon's in Kirkland, I will always seek out Tim Anderson. He ensures my Ram gets the maintenance needed. Recentl When my vehicle requires service at Rairdon's in Kirkland, I will always seek out Tim Anderson. He ensures my Ram gets the maintenance needed. Recently, I had recall items taken care of and they were handled with complete satisfaction. More

Routine service Great customer service, I love when I come in and Meaghan is the service advisor I get to interact with. She is awesome and I always have a great ex Great customer service, I love when I come in and Meaghan is the service advisor I get to interact with. She is awesome and I always have a great experience with her. More

BUY WITH CHRIS JACKSON! Chris Jackson did an incredible job (and is the only reason this is a 5 and not a 3 star) Make sure to ask for CHRIS JACKSON if buying here!! cannot c Chris Jackson did an incredible job (and is the only reason this is a 5 and not a 3 star) Make sure to ask for CHRIS JACKSON if buying here!! cannot complement him enough. The Bad: We were FORCED to get Permplate even after saying repeatedly we DID NOT want it. Only to find out on the finacing paperwork it was optional and/or could have even been reduced to 3 years. But even after pushing back 3 times they refused to lower the price of the Permplate, this is something we did not appreciate at all. Go into this dealership knowing this will 100% happen to you also. Lastly, we were told the prices advertised online were WASHINGTON ONLY. Not sure if this is true or a sales tactic but if buying from out of state be aware of this. More

Lack of follow up This has been one of the most disappointing experiences with a dealer. The representative over promised, under delivered, doesn’t communicate, and I’ This has been one of the most disappointing experiences with a dealer. The representative over promised, under delivered, doesn’t communicate, and I’m still waiting for my car to be repaired. Last I heard the part under warranty was lost, they were overnighting a new one. Still waiting to hear from that representative. In the meantime I’m driving around without a functioning control unit so My speedometer and gas gauges don’t work. It’s been over 3 weeks. No apologies or trying to get it corrected by the dealer rep. I’ll never trust Rairdon with my business again. More