Rairdon's Dodge Chrysler Jeep of Kirkland

Unhappy with response on Cherokee transmission problem I have taken my 2015 Cherokee to Rairdon 5 times trying to get the transmission fixed. They continue to tell me there is nothing wrong; there is no f I have taken my 2015 Cherokee to Rairdon 5 times trying to get the transmission fixed. They continue to tell me there is nothing wrong; there is no fault code; and Jeep won't do anyting. I am frustrated and unhappy. I love the car but the transmission is rapidly becoming a danger to my safety. More

Terrible Customer Service I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended warranty package; he told me that I needed a separate appointment for that service so I told him to please get me on the books for the following week ...what Ben failed to tell me was that this service was going to be 1/2 a day so when I showed up for my appointment, I was left with vehicle and no loaner (since apparently this has to be requested ahead of time) for most of the day. This was super frustrating to say the least! When I called to see if my car was ready after 3 hours, I was told it had not even been looked at yet, so what is the point in making an appointment when your car just sits for hours ...I have a maintenance package with this dealership so obviously cannot just move on to another dealer, but will definitely be avoiding Ben in the future, oh and Service left some other vehicles paperwork in my car! On a brighter note, the kid that shuttled me home was super friendly and even helped me when I returned to pick up my car ....I'm bummed that I cannot remember his name but I think he is head of the valet service. He was GREAT so at least my experience wasn't totally crappy. More

Not great customer service I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wr I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wrong information 3 times and tried to tell me that my key wasn't factory (I confirmed later on that it absolutely was). The communication between the actual guy working on my car and the front desk was so unprofessional. I would NOT recommend this particular dealership. More

The worst customer service I've experienced I originally contacted them about a 2017 Ford F-150. I came in and test drove the truck, and I liked it. I made them a good offer on the truck, but I originally contacted them about a 2017 Ford F-150. I came in and test drove the truck, and I liked it. I made them a good offer on the truck, but they declined it. I walked away and continued my search. 2 weeks later, the price of the truck was reduced to the price that I offered previously. Seeing this, I contacted David Tisdial again, and told him I was still willing to buy the truck, and at their asking price - I didn't try to negotiate down further. He confirmed the truck's availability, and we agreed on the price. As I was planning to drive to the dealership to pick up the truck, he text messaged me asking if I had a trade-in, and if I had my own financing. I told him I didn't have a trade-in, and I had my own financing. He told me that I would have to use their financing to get the vehicle at the advertised price. I went back to their website, and nowhere does it state this is a requirement. I explained this, and after some back and forth, they were going to allow me to use my own financing. Next, David texted me explaining that the truck has a paint protectant on it, that will cost another $700 above the advertised price. I had no clue how that was possible, if the protectant was already on the vehicle, and the vehicle was listed at their price. Out of principal I was not going to play this little game with them. They are obviously listing the vehicle for a lower price than they can stomach, so they're using shady tactics to make up the margin through these other activities. More

Stop, please, just go elsewhere... you have been warned Service dept is beyond terrible. Poor install, ignore all emails regarding as such. Simple water pump recall... 2hrs is book time. Been at this dealer Service dept is beyond terrible. Poor install, ignore all emails regarding as such. Simple water pump recall... 2hrs is book time. Been at this dealership for 17 working hours.. still no call on completion. This is also after I called to check status at the 13hr mark and was told he would check and call me back.... NOPE.... So, in short Do Not Go Here! More