Rallye Acura

Rallye Acura. Other Acura dealerships pale by comparison. The customer is treated royally , The best customer is one that returns. I am that customer Kudos comparison. The customer is treated royally , The best customer is one that returns. I am that customer Kudos More

Great dealership. I was in to service my car and was treated like a valued customer. Car was fixed wayyyyy ahead of schedule too which was a plus. Thanks Kenny treated like a valued customer. Car was fixed wayyyyy ahead of schedule too which was a plus. Thanks Kenny More

I just took delivery on a new 2022 MDX and this was my 6th and final MDX, with all previous ones purchased at Rallye Acura too. I've got a couple of issues. First one is that by mistake I left my CD case, 6th and final MDX, with all previous ones purchased at Rallye Acura too. I've got a couple of issues. First one is that by mistake I left my CD case, which consisted of approximately 30-40 CD's under the passenger seat in the vehicle I had returned prior to taking delivery of the new model I got a few weeks ago. I called the dealership to notify them and was told a couple of days later that the car had been cleaned out and the case was gone. This means that either their employee that cleaned the car either threw it out or kept the case. Whichever way it played out, it was the wrong way. The person should have given it to someone at the dealership. When I found out about this, I called and left a message for the general manager to call me. It's been nearly 2 weeks and I still haven't received a call. I notified my salesman about this last Wednesday and sent him a follow up email this past Friday and still haven't heard anything. The other issue I have is that I ordered the car with the Tech package , as I've done with previous models. This GPS doesn't give traffic flow lines.! you could be sitting in bumper to bumper traffic and it makes no note of it on the screen. Sporadically it shows traffic flow lines on a road that I'm not traveling on or it's shown it on exit ramps that are in the opposite direction I'm traveling. I had the dealers service department look at it and the best answer they could give me is that's the way it is. They supposedly spent the better part of 2 days trying to fix it. The response they gave me is totally unacceptable. I looked through the navigation system guide book and it clearly shows that there should be traffic flow lines on whatever is in the screen. I called Acura corporate yesterday and was told that the navigation now works on HD band not satellite. I told the rep that I live 20 miles from NYC and that the HD signal is constantly seen on my navigation screen. She told me to contact the dealer. Clearly this is a defect in the car. I would very much like to return the vehicle and get my money back. I keep kicking myself for not getting the BMW X5. This is the last MDX I'm getting More

Great and professional service provided by Kenny and Enza. They are a joy to work with! An exemplary service department all car dealers should model after! Enza. They are a joy to work with! An exemplary service department all car dealers should model after! More

Everyone who helped us was professional and made our experience enjoyable. Joe, Danny and Faith went above and beyond to make sure we were satisfied customers. experience enjoyable. Joe, Danny and Faith went above and beyond to make sure we were satisfied customers. More

I had an amazing experience at Rallye Acura. Great dealership and amazing staff. I would like to definitely say a special thank you to my salesperson Lionel Benjamin. He was amazing, very efficient, k dealership and amazing staff. I would like to definitely say a special thank you to my salesperson Lionel Benjamin. He was amazing, very efficient, knowledgeable, great communication, and overall a great experience with my purchase. More

Repair was for a factory authorIzed replacement. No waiting time before repair began. Estimate of length of repair time was accurate. Staff was courteous Restrooms were clean. waiting time before repair began. Estimate of length of repair time was accurate. Staff was courteous Restrooms were clean. More

excellent services really appreciable customer service good knowledge of the work and neat and tidy customer waiting area also updates the progress of the work and timely delivery. good knowledge of the work and neat and tidy customer waiting area also updates the progress of the work and timely delivery. More

Chad explained what was need to fix the air conditioner along with the cost. As always it is a pleasure to work with him whenever I need service. along with the cost. As always it is a pleasure to work with him whenever I need service. More

Excellent Service and customer care. You are always treated with respect when going to Rallye. I was in for an oil change and tire rotation. The service was performed in a timely and professional man treated with respect when going to Rallye. I was in for an oil change and tire rotation. The service was performed in a timely and professional manner. More