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2,094 Reviews of Rallye Acura - Service Center
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September 01, 2019
A1 service Work with chad and Jay Rosenthal. Both the reason I stay with Acura. They are always easy to work with. Both extremely knowledgeable, honest and f Work with chad and Jay Rosenthal. Both the reason I stay with Acura. They are always easy to work with. Both extremely knowledgeable, honest and friendly. I appreciate them tremendously.. More
by FELICIA COHEN
Verified Customer
August 28, 2019
ILX Recall Service on my ILX recall was quick but I didn’t appreciate the price gauging for the “necessary service” the car needed (wipers, oil change and filter Service on my ILX recall was quick but I didn’t appreciate the price gauging for the “necessary service” the car needed (wipers, oil change and filter totaling close to $300). Prices need to be realistic and competitive if you want people to keep coming in for service. I only came because it was a recall. I also met with Anthony about a lease for an MDX but didn’t end up getting it. More
by LAUREN.BARDACH
August 27, 2019
Seriously? I had my vehicle towed through RSA back on March 2nd and the vehicle was delivered to the wrong dealership. I then called to have it towed to the cor I had my vehicle towed through RSA back on March 2nd and the vehicle was delivered to the wrong dealership. I then called to have it towed to the correct dealership after receiving no phone call that the car was in Valley Stream. My car was then delivered an hour after the scheduled time. Now, these are issues with RSA and AAA, not the dealership, but this is just the preamble. Upon receiving my vehicle back after repair, I noticed that I had a scratch on my car. It was in the shape of a check mark, about 3-4 inches in length. The scratch is on the top of the car, which would not be towing damage. I was told by Rallye Acura that all cars are photographed upon delivery, but there are no photos of my vehicle. I was told that RSA needs to take care of this but RSA is a third party call center which has nothing to do with Acura. I was told to file a complain with AAA but they are telling me that it needs to be done through Acura because the car was brought to the wrong dealership from the beginning. (I asked for it to be brought to Rallye Acura and was told that was no problem but it was brought to Valley Stream, the closer dealership. I was told that they automatically bring it to the closest dealership after the fact, not when I called). I also tried to speak to the service manager at Rallye Acura but he instead yelled at the Service Adviser since he didn't want to deal with me. I have filed a claim with the Better Business Bureau but have received no answer from Rallye Acura. The scratch has since been fixed but the poor, abhorrent customer service I have received has me reevaluating ever buying an Acura vehicle again. Seriously, the attitudes and ineptitude I have dealt with is ridiculous, especially from a supposed "luxury" brand. More
by SSERRA24
Employees Worked With
n/a
August 26, 2019
Oil change maintenance I always feel I am treated as a number one customer. It is important that I feel safe and secure and Rallye Acura does a great job reminding me as wel I always feel I am treated as a number one customer. It is important that I feel safe and secure and Rallye Acura does a great job reminding me as well as taking care of the needs of my car to make sure it always performs well. More
by LG
August 25, 2019
Very fast service I had an appointment on a Friday afternoon and I was in and out in about an hour. The serice was exceptional and Joseph was very helpful. Will con I had an appointment on a Friday afternoon and I was in and out in about an hour. The serice was exceptional and Joseph was very helpful. Will continue to service my car at Rallye Acura. More
by Kriyanto85
Employees Worked With
Joseph Reilly
August 25, 2019
Efficient The service process was efficient mostly due to Chad and Enza. In the past we have had issues with communication and since the issue was addressed by The service process was efficient mostly due to Chad and Enza. In the past we have had issues with communication and since the issue was addressed by Enza the communication has been much better. More
by RALB301921
August 21, 2019
acura repair The Staff were professional and courteous,they understood my situation,the need for a repair,storage and towing, and they went beyond my expectations The Staff were professional and courteous,they understood my situation,the need for a repair,storage and towing, and they went beyond my expectations getting me a loaner car.The repair was performed expeditiously and properly.The car was ready in less time than expected. When I returned loaner car i was greeted and to my surprise ,my car was washed and cleaned and repaired. The entire operation and experience was pleasurable considering the amount of work needed .Rallye Acura is number 1 thanks More
by DIAMANTE321
August 21, 2019
Poor customer service. First off, it’s very difficult to get a loaner. I came in for an issue with my AC, which was not properly fixed. Receptionist asked service rep to rea First off, it’s very difficult to get a loaner. I came in for an issue with my AC, which was not properly fixed. Receptionist asked service rep to reach out to me, never done. I requested for another service rep to contact me, never done. Weeks have gone by. More
by ARPATEL79
August 19, 2019
B1 Service Service was quick and personnel were friendly and knowledgeable. Waiting area is very comfortable and I enjoyed complimentary bagels and coffee and a Service was quick and personnel were friendly and knowledgeable. Waiting area is very comfortable and I enjoyed complimentary bagels and coffee and a free car wash. More
by nader.abdelsadek
Employees Worked With
Enza Comito
August 18, 2019
Excellent Service The Rallye Acura Team continues to provide top notch and courteous service. Kudos to Enza and Joseph, and all who made my service appointment as posit The Rallye Acura Team continues to provide top notch and courteous service. Kudos to Enza and Joseph, and all who made my service appointment as positive an experience as possible. More
by MelDee
Employees Worked With
Enza Comito, Joseph Reilly
