Rallye Acura - Service Center

Great Service Came to Acura for last minute service but the previous service associate was off, so Kenny stepped in to help. Even though there was a wait, Kenny was Came to Acura for last minute service but the previous service associate was off, so Kenny stepped in to help. Even though there was a wait, Kenny was very helpful and courteous. Very informative and great communication. Had a great experience this time and would highly recommend Kenny for service assistance. More

excellent service quick & professional service, always courteous with good customer relations. Car was taken in on time scheduled and was returned within a few hours. quick & professional service, always courteous with good customer relations. Car was taken in on time scheduled and was returned within a few hours. Pleasure to deal with. More

Very Good service Service manager, Norman Ryder was very helpful and polite. Explained that the engine noise I Was hearing is normal and not a problem. I was satisfied Service manager, Norman Ryder was very helpful and polite. Explained that the engine noise I Was hearing is normal and not a problem. I was satisfied with his explanation.. More

Always satisfied I recently brought the car in for an alignment and they found a separate issue with the car I was not even aware of and it was under warranty. Gives m I recently brought the car in for an alignment and they found a separate issue with the car I was not even aware of and it was under warranty. Gives me peace of mind that we are in great hands. Thanks! More

Always a pleasant experience It is always a pleasure to drop in to Rallye Acura especially since the renovation. I enjoy the service, the showroom and the bagels are always appre It is always a pleasure to drop in to Rallye Acura especially since the renovation. I enjoy the service, the showroom and the bagels are always apprecaited too. More

Excellent service work and excellent treatment by both customer service staff and mechanic staff. Chad and Keeyoung were particularly knowledgeable,helpful, a service work and excellent treatment by both customer service staff and mechanic staff. Chad and Keeyoung were particularly knowledgeable,helpful, and attentive to my needs. More

great experience Chad in service was my rep. He was terrific! There was a sensor problem with my vehicle which occurred unexpectedly. Chad put me into a loaner car wit Chad in service was my rep. He was terrific! There was a sensor problem with my vehicle which occurred unexpectedly. Chad put me into a loaner car within a half hour of arriving at Rallye Acura, on a Friday, one hour before closing time. He kept in touch the whole step of the way. When it was time to pick up my vehicle he and Enza got me in and out quick and easy. The experience was great and I look forward to future dealings with Rallye Acura. Thanks! More

Great Dealership I've been dealing with RallyE Acura since 2004 and I've always been pleased with the level of service provided. Whether I was purchasing a vehicle or I've been dealing with RallyE Acura since 2004 and I've always been pleased with the level of service provided. Whether I was purchasing a vehicle or getting them serviced, I've always been taken care of with courtesy and professionalism. They always provide a loaner car if you can't wait around but the customer lounge a great place to hang out if you're not in a rush. More

Servicing my Acura TL I am using Rallye Acura dealership to maintain and service my Acura TL 2014 because of the great customer service I have received so far. What I spe I am using Rallye Acura dealership to maintain and service my Acura TL 2014 because of the great customer service I have received so far. What I specifically liked about this dealership so far is that they appear to perform the work "by the book", doing exactly the work based on Acura recommended best practices and procedures. My last visit to Ralley was to perform B12 service, called for by my car's Maintenance Minder notification. I was a bit surprised that upon completion B12 service, I was called to the advisor and advised to perform Transmission and Transfer work service (despite the fact that these are part of future Minder 3- not yet due for my car). I did follow the recommendation and authorized this work. I later wrote to Customer Service manager - Ms. Enza Comito, asking to explain the reason for this what appear to be ahead-of-schedule maintenance for my vehicle having less that 27,000 miles. I was contacted by the advisor who ordered this work and told that Maintenance Minder does not take into the account all the factors and therefore service personnel could be making the calls as to what and when (maintenance) service is needed. While I do understand some points made on this, it does concern me: I hope that the orderly maintenance cycles, based on Acura's built-in car maintenance notification system, calculating my maintenance needs based on my driving pattern, which I liked so much, will not be changed to more conventional "you are coming up due for X service" calls. Best regards, Jeffrey Chernow More

Maintenance My car was due for service. Chad went over everything the car was due for. I also informed chad of some concerns with the car. He had all my concerns My car was due for service. Chad went over everything the car was due for. I also informed chad of some concerns with the car. He had all my concerns addressed. Called me up and went over everything. The car was ready when he said it would be. Very professional at Rallye. They are the best. More