Rallye Acura - Service Center

I arrived for the service and Chris told me that the computer said that my appointment was for next week. He told me that the computer information may be incorrect and that he would service the car any computer said that my appointment was for next week. He told me that the computer information may be incorrect and that he would service the car anyway. I waited for the car to be services and when I arrived back at my office I checked my calendar. I was wrong; the appointment was for the following week. Although I made the error I was still able to have the car serviced. I was delighted that I was able to have the car services even though I arrived on the wrong day. Terrific customer service!! More

i have found working with chad over the years to be a very good experience. he is always polite and courteous,very willing to listen to any problems i have with my car and tries very hard to make sure t very good experience. he is always polite and courteous,very willing to listen to any problems i have with my car and tries very hard to make sure the problem is taken care of. i like being able to get a loaner car as well. while i know the attention is the same for every customer it is always nice when the service advisors recognize my face and know my name and say hello. it makes going any where else hard! More

I grew up in the South and have lived or worked in nearly every region of the United States. I can safely say that the best experience I have ever had with a car dealer has been working with Chad Tammaro at every region of the United States. I can safely say that the best experience I have ever had with a car dealer has been working with Chad Tammaro at Rallye Acura. Chad is very responsive and courteous. He treats us like old friends rather than generic "customers." He is unfailingly polite and sincere and demonstrates a great body of knowledge regarding Acuras and the repair/service process. I have never had the sense that Chad was trying to steer us into unnecessary repairs or take advantage of a situation in order to turn a quick buck. I actually enjoy talking to Chad whenever I arrive for an appointment and always look forward to returning. As long as we own an Acura, I will bring my business to Chad at Rallye Acura! More

Moon, the service adviser, was wonderful. He listened to my problems, came out to my car, listened to the car, and tentatively diagnosed what was wrong. He was right on the mark. He was very helpful getti my problems, came out to my car, listened to the car, and tentatively diagnosed what was wrong. He was right on the mark. He was very helpful getting the parts needed, even though they were not in stock due to the age of my car. More

I purchased my car new from another dealership (not Rallye) which was near my job. For the first few months, I continued to service my car at that dealership, but was unsatisfied with the service I wa Rallye) which was near my job. For the first few months, I continued to service my car at that dealership, but was unsatisfied with the service I was receiving--for instance, I would complain that my window was squeaking when I opened/closed it, the dealer would do a quick fix, and a short time later the problem would return. This happened consistently enough that I decided to start using a dealership much closer to my home--Rallye. On my first visit, I mentioned the chronic issue I had been having with my window, as well as the useless solutions the previous dealership had been using. Rallye offered me an alternative option to remedy my issue, which was effective both immediately and over the long-term. Although minor, this is an excellent example of Rallye's ability to take the time to listen to and care for their customers. Moreover, at the first dealership I went to, I could never get a service loaner, but at Rallye, if I need a loaner, one is always available. Once again, this may sound menial, but having the ability to go about my day as if my car was not in the shop really makes my experience much better. In the past, I have dealt with other nearby dealerships and their service departments (Nissan, Audi, Mercedes, etc.) and I have never felt like my car was in good hands, which was mainly a reflection of the quality of their customer service and of their service departments' quick-fix mentality...but at Rallye, I have never felt this way. As a result, I would highly recommend Rallye Acura. More

I purchased my 2006 TSX at Rallye and has had Chad Tammaro as my service advisor. Chad is an outstanding employee, with a great attitude who is very knowledgeable about my car and its needs. He is ver Tammaro as my service advisor. Chad is an outstanding employee, with a great attitude who is very knowledgeable about my car and its needs. He is very competent and is skilled in his area of expertise. I highly recommend Chad to my co-workers and family members and hope that this survey does not get lost in the shuffle. Few companies and organizations, fail to recognize phenonmial employees and Chad is one of them! Keep up the good work! Thank you, Christina Parsons More

I love Rallye Acura because they give the best service. I purchased my car from Rallye in 2000, a '97 Acura 3.2 TL, and have had my car serviced there ever since. Michael Denfeld my service consultant is I purchased my car from Rallye in 2000, a '97 Acura 3.2 TL, and have had my car serviced there ever since. Michael Denfeld my service consultant is awesome. Mike is friendly, professional and extremely knowledgeable about everything Acura. He's always honest with me, and I never feel as though I'm getting ripped off because I'm a woman. Mike explains everything in detail, so that I fully understand what's going on with my car. When I bring my car in, he's ready for me, takes me right away and gets me and my car in and out in a reasonable amount of time. If I need a loaner car, it's always there and ready to go. The mechanics fix my car and I've NEVER had to bring it back for a re-repair after my car has been serviced. I know of other people who are always at the mechanic for repairs, and that's NOT me. I know I purchased a great vehicle, I'm never in for anything except wear and tear/routine maintenance. Oh and the waiting area is always neat and clean, and there is a refreshment area available. I can't forget Ensa with the british accent, who is pleasant and always gives me a follow-up call. I love my car and when I'm ready to purchase another car, I will purchase it from Rallye, maybe I'll visit the Mercedes side this time. Sincerely a very happy customer, Gail A. Little More

My wife and I have been getting our cars service at Rallye Acura for over 5 years and Chad is the best. He always gets us in and out quickly, and more importantly is that he knows how to manage our ex Rallye Acura for over 5 years and Chad is the best. He always gets us in and out quickly, and more importantly is that he knows how to manage our expectations if the job will take a long time. His communication skills are a 10, as his professionalism. More