Rallye Acura - Service Center

I have bought/leased the last 2 Acuras from Rallye Acura of the 6 I have owned since my first in 1988. I was very disappointed with the 2 other dealers I bought/leased from. Rallye has always exceeded my ex of the 6 I have owned since my first in 1988. I was very disappointed with the 2 other dealers I bought/leased from. Rallye has always exceeded my expectations both in sales and leasing as well as their excellent service. I have also purchased extended warrantees from them (an absolute no brainer). Chad is my service guy who couldn't be more accommodating. Enza is the customer service representative who arranged the extended warranty and always follows up on every service call to ensure I was satisfied with my experience. Mike Denfeld is one of the major reasons I am so impressed with Rallye. He was my service guy until getting promoted to service manager. He has the nickname of Dr. House from the TV series in that he can uncannily diagnose any problem that presents itself. Having bought several Acuras in the first model year, invariably unexpected problems show up that need to be diagnosed, fixed and corrected in future model years. Also, all car designs will show symptoms that are not problems but it helps to know the whys of the symptom and not to be concerned. Mike fits his nickname extremely well and is a huge asset that I hope never leaves Rallye as long as I own Acuras. More

1-There should be more coupons sent. 2-The only issue 1-There should be more coupons sent. 2-The only issue I had was that my heated seats take a very long to heat up and was told that it was normal. I 1-There should be more coupons sent. 2-The only issue I had was that my heated seats take a very long to heat up and was told that it was normal. I wish the seats would heat up quicker like the my past Acuras that I have owned. I received great service from Melissa, she is very friendly and accomodating! More

I was frustrated with my car stuck in the snow and the tow truck taking three hours to bring it to the dealer but Moon, Darell, and James were super helpful and made me feel more at ease. Thanks guys ! tow truck taking three hours to bring it to the dealer but Moon, Darell, and James were super helpful and made me feel more at ease. Thanks guys ! More

Friendly Service and KInd. I was explained exactly what the problem was. recommandation was helpful to keep the car well and I will visit again for future service. Thanks. Mr.Moon the problem was. recommandation was helpful to keep the car well and I will visit again for future service. Thanks. Mr.Moon More

I had an old issue with a chirping and growling sound that Rallye was not able to diagnosis because every time I brought the vehicle in, the noise stopped....it usually happened in the winter and in the that Rallye was not able to diagnosis because every time I brought the vehicle in, the noise stopped....it usually happened in the winter and in the past they have replaced belts and tensioners....but that did not resolve the problem...Recently it happened again and this time they heard the problem.....even though I exceeded my exteneded warranty by 2,000 miles, they "good will" the repair with minimal cost to me.....that is what I would call real customer service thanks to Chad Tammaro...... More

I have been a Rallye Acura customer going on 10 years and they never disappoint. This past Saturday I had routine service performed on my TL. It’s always easy to make an appointment and when it’s routine ser they never disappoint. This past Saturday I had routine service performed on my TL. It’s always easy to make an appointment and when it’s routine service, as it was this time I am usually in and out within an hour. My service advisor Chad as always went above and beyond to make sure I was happy, there is a reason why I have been a customer of theirs for as long as I have. More

My service visit was regarding a recall on my 2014 Acura MDX for a possible problem with driveshaft bolts not torqued to specs. I called the service department at 8AM Dec. 19 and was given an appointment fo MDX for a possible problem with driveshaft bolts not torqued to specs. I called the service department at 8AM Dec. 19 and was given an appointment for 10 AM that same day. Upon arrival, a valet met me to take my vehicle and I then proceeded to the service desk. I was greeted by Chad Tammaro, with whom I had met several times prior, for other service appointments for other vehicles. The paper work process, including an offer for a car wash, was brief. I was on my way within an hour with the work complete and a clean vehicle. This is my fifth Ralley vehicle and as in the past the service experience was excellent. More

I have a 2004 Acura MDX with 126,000 miles. At Rallye I have a 2004 Acura MDX with 126,000 miles. At Rallye Acura Service, you are greeted immediately when you enter the lot, your car is taken by a fri I have a 2004 Acura MDX with 126,000 miles. At Rallye Acura Service, you are greeted immediately when you enter the lot, your car is taken by a friendly employee who parks your car and directs you the service department. There are always a sufficient number of service advisors that you never have to wait. Your file is pulled up immediately on the computer and any required service is related to you in addition to any problems you may have. I only service my car at Rallye and, because of the excellent service and preventative maintenance, there are rarely any new problems to report. There is a customer service representative in the immediate area to assist you in any way. Coffee and bagels are always available while waiting. And of course you can move over into the sales area and look at the new models. Your car is immediately brought into the shop for an evaluation and within a short time the service advisor is out with a complete list of all work required and a very accurate estimate of the cost and time required. Once an agreement is made, the service is started. You are always asked if you want to wait or if you want a loaner car. It always turns out that the cost and the time were accurately estimated. Ypur car always gets a car wash. I have so much trust in Rallye that I also buy and get installed any accessories that I need. The most critical are the tires. I get a good price on the tires and I know they will be installed and balanced superbly. In the unlikely event of a problem, Rallye always honors the particular warrantee. Rallye Acura employees I have dealt with represent the company well which always give you the confidence to buy a car at Rallye and get it serviced there. More

Chad is a great service manager and makes what is normally a tedious experience, painless and worry free. He is one of the reasons why I purchased another car from Rallye. normally a tedious experience, painless and worry free. He is one of the reasons why I purchased another car from Rallye. More

In for first service, fast and on schedule.My experience at Rallye from my purchase to my service experience was excellent. I will Definitley be back. at Rallye from my purchase to my service experience was excellent. I will Definitley be back. More