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2,084 Reviews of Rallye Acura - Service Center
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August 21, 2014
I trust Rallye Acura for my Acura vehicles.... I took my other Acura vehicle (2012 TL) to Rallye Acura for service. I bought this vehicle in an Acura dealership in Queens, but I prefer Rallye to pe I took my other Acura vehicle (2012 TL) to Rallye Acura for service. I bought this vehicle in an Acura dealership in Queens, but I prefer Rallye to perform my services. I trust Rallye Acura because I have proven that they can be trusted. I like the customer service when making appointments. They are very nice and respectful to talk to. I like their valet staff when they greet you when you drop your vehicle up front. I like their service advisors. Not only they're knowledgeable, but also they follow up and give you status update of your vehicle. So all in all, I like what I'm seeing with the Service dept. at Rallye Acura. I've been with them for the past 2 years and I will continue to go there to have my vehicles serviced. I'm still 100% satisfied with their service quality. More
by Fitzreo
Employees Worked With
Other Employees :
Mark Basso, Service, Joseph Matajy, Jeri Billman
August 17, 2014
MDX service is always a pleasure. Chad Tammaro always makes getting your car serviced a pleasure. From making a reservation to checking you in when you arrive, insuring that the prope Chad Tammaro always makes getting your car serviced a pleasure. From making a reservation to checking you in when you arrive, insuring that the proper service is scheduled, and delivered on time, he makes you feel like you are a special customer. His genuine interest, knowledge and professionalism are an asset to Rallye Acura. More
by Art McMahon
Employees Worked With
July 28, 2014
Excellent Experience We were having a problem with our bank releasing sufficient funds to pay for a rather large service bill and the service manager stayed late while we We were having a problem with our bank releasing sufficient funds to pay for a rather large service bill and the service manager stayed late while we were on the phone with our bank. What could have been a very embarrassing situation was handled very calmly, patiently, and kindly. After about a half an hour on the phone with our bank we were finally able to pay our bill. More
by doro3130!
July 08, 2014
Excellent service as always I have been a Rallye Acura customer for 10 years ( 3 Acura’s) and can honestly say that I have never had a bad experience with their service departmen I have been a Rallye Acura customer for 10 years ( 3 Acura’s) and can honestly say that I have never had a bad experience with their service department in all that time. While they are all very good to work with Chad Tammaro is the tops. He is excellent. I have been dealing with Chad for close to 4 years and he is without a doubt the most honest and courteous person I have ever dealt with. He is very personable and really seems to care about making you happy.. I would strongly recommend Rallye and especially Chad. More
by JT1210
Employees Worked With
May 19, 2014
service advisor once again chad has come through with excellent service. He has gone out of his way to make sure that my car has received excellent service. HEe has n once again chad has come through with excellent service. He has gone out of his way to make sure that my car has received excellent service. HEe has not tried to sell me service that is not requires as some dealerships do. He has also made available loaner cars (when requested)of my choice so my wife could get a day to test drive the model. I will continue to use rallye as my preferred service center. I will also purchase my next car for my wife there,(NOT ISLAND ACURA). More
by mproskurniak
Employees Worked With
April 29, 2014
Service at Rallye Acura Good customer service experience, with clear explanation of the services that were going to be performed on my car. I have taken my car for the past f Good customer service experience, with clear explanation of the services that were going to be performed on my car. I have taken my car for the past four years and I will continue to do so. More
by MaxAcuraed
April 14, 2014
Service Acura service in roslyn is the best. Chad tammaro did a great job. He was polite and very informative about Acura cars. Chad deserves a raise for his Acura service in roslyn is the best. Chad tammaro did a great job. He was polite and very informative about Acura cars. Chad deserves a raise for his hard work More
by Molove2321
Employees Worked With
March 24, 2014
I had brought my TLS in last week for an oil change, check engine light indicator and to fix the broken bulbs on my gear shift. I was then advised by Melissa that there were other issues discovered but check engine light indicator and to fix the broken bulbs on my gear shift. I was then advised by Melissa that there were other issues discovered but she checked and it was covered under my power train warranty; broken engine side mount. Kudos to Melissa for being so informative and extensive when checking my policy. In addition a warn fuel pump which triggered the check engine warning. Melissa had offered a loner since she was checking the inventory on the fuel pump and wouldn't know till later that day as to whether or not the part would be in stock. The service was prompt. I had left the dealer all of about an hour and was called by Melissa who informed me that all the work was completed pending the fuel pump which had to be shipped from California (should arrive in a week I was told). I picked up my car and the only thing that made me a bit sour was the cost of changing the broken bulk, $5 for the bulb $200 to install, really? At least I was able to get a slight discount. Later that evening, I started my car and noticed the lights on the gear shifter were fixed but random lights around my navi screen and VSA button on the driver's side were all off. I planned to call Rallye in the morning but Enza called me first (who is wonderful). I was transferred to Melissa right away and told her about the issue. She consulted the mechanic who worked on my car and the reason he gave me was the gear shift lights have nothing to do with the navi screen lights.... and I would have to pay for those to now be fixed as well. Okay, let's think about this. If the lights around the Navi and the VSA were broken wouldn't a customer have identified that as an initial problem? I did report the other light issue, why would anyone want to make multiple trips? Second, it doesn't take a rocket scientist to explain that the lights on the Navi screen are separate from the gear lights. The point is the technician messed up and doesn't want to admit it. Third, with all the information available to the educated customer, don't treat the customer like they don't know what they are talking about. I guess that's why mechanics work on cars and not sales. Fourthly, the work was sloppy. I lights on my gear shifter is fixed but there is a piece of fabric (I assume part of the internal liner) sticking out. Again, poor workmanship. I hope that when my fuel pump arrives (this week), Rallye will fix my other lights gratis that the technician knowingly screwed up and I hope another technician is assigned to my vehicle. I want to emphasize that Melissa and Enza rock, the technician and his lack of a plausible excuse work for his mistake and sloppy work is the problem and the reason for the low rating for overall experience, quality of work and price. Btw, I doubt it took him an hour to install the lights. I hope when I purchase my M3 from Rallye this year the technicians are better. More
by adidasdkm
Employees Worked With
Technician who worked on my car, Enza Comito, Melissa Kennedy
February 19, 2014
I have bought/leased the last 2 Acuras from Rallye Acura of the 6 I have owned since my first in 1988. I was very disappointed with the 2 other dealers I bought/leased from. Rallye has always exceeded my ex of the 6 I have owned since my first in 1988. I was very disappointed with the 2 other dealers I bought/leased from. Rallye has always exceeded my expectations both in sales and leasing as well as their excellent service. I have also purchased extended warrantees from them (an absolute no brainer). Chad is my service guy who couldn't be more accommodating. Enza is the customer service representative who arranged the extended warranty and always follows up on every service call to ensure I was satisfied with my experience. Mike Denfeld is one of the major reasons I am so impressed with Rallye. He was my service guy until getting promoted to service manager. He has the nickname of Dr. House from the TV series in that he can uncannily diagnose any problem that presents itself. Having bought several Acuras in the first model year, invariably unexpected problems show up that need to be diagnosed, fixed and corrected in future model years. Also, all car designs will show symptoms that are not problems but it helps to know the whys of the symptom and not to be concerned. Mike fits his nickname extremely well and is a huge asset that I hope never leaves Rallye as long as I own Acuras. More
by EricKave
February 18, 2014
1-There should be more coupons sent. 2-The only issue 1-There should be more coupons sent. 2-The only issue I had was that my heated seats take a very long to heat up and was told that it was normal. I 1-There should be more coupons sent. 2-The only issue I had was that my heated seats take a very long to heat up and was told that it was normal. I wish the seats would heat up quicker like the my past Acuras that I have owned. I received great service from Melissa, she is very friendly and accomodating! More
by happy_chrissy
Employees Worked With
Melissa Kennedy
