Rallye BMW

Below BMW Standards We pay too much for these cars to have substandard service. This is the third time I have had service here and the only thing they do consistently We pay too much for these cars to have substandard service. This is the third time I have had service here and the only thing they do consistently well is give you a loaner with no hassle and on time. I left my car for brake service and not only it wasn’t covered (something BMW parent company apparently started in 2017) but they forgot to reset my service light. Doesn’t sound like much but the BMW network continues to harass you trying to lure your business bc the system still states you need service. So I fielded no less than four phone calls while this light was still on. To make it right after my first review Rallye BMW service rep called to say they will send someone to my house to reset the light so I don’t have to drive all the way back the following weekend. Sounds like a great thing until he forgets to send someone and my car is sitting home for a day of work which costs me two taxis cab rides (over $150 to my job and back) as well as a day of a family member coming over car sitting awaiting this phantom service. In the end I had to wait until I could drive back to the dealership on a weekend while still fielding service phone calls. This is not the first time the service was substandard. Last time I had an inspection and to pass they had to remove the tints on my front windows. When I retrieved my car the garbage (the tints they removed) was balled up and left in my car along with my radio blasting and the driver seat almost in a layer back position. Do yourself a favor and drive a few more miles and fine a dealer worthy of the money you pay. More

Courteous service. Good and beneficial advice. Everybody at this dealership was courteous and helpful. All the aspects were clearly explained. The sales manager helping us gave me good tips to save Everybody at this dealership was courteous and helpful. All the aspects were clearly explained. The sales manager helping us gave me good tips to save money. My thanks. More

poor quality and poor service Very poor quality of certified bmw. Within a week of delivery, a piece or rubber fell off the wiper blade. Contacted the salesperson, without positive Very poor quality of certified bmw. Within a week of delivery, a piece or rubber fell off the wiper blade. Contacted the salesperson, without positive response. PLUS, the car needed to be serviced in 3 months, brake pads needed to be replaced as well!!! I expected more from a certified BMW. The replies from sales and finance were: the car met certification requirements. The very worst quality of certified car from this dealer. More

Awesome Experience Brett was very professional He diagnose the problem discussed the problem in detail Car was repaired quick and done right. It was also cleaned when p Brett was very professional He diagnose the problem discussed the problem in detail Car was repaired quick and done right. It was also cleaned when picked up. Very Happy. More

Touch up paint on door I thought Gabe and Bret did a great job on servicing my air conditioner leak and fixing several touch up paint spots on my BMW 4 series coupe. I thought Gabe and Bret did a great job on servicing my air conditioner leak and fixing several touch up paint spots on my BMW 4 series coupe. More

Great care and service Great experience every time I’ve had my car in especially from Adam Romano—a great representative and asset to BMW—always courteous, thorough and pers Great experience every time I’ve had my car in especially from Adam Romano—a great representative and asset to BMW—always courteous, thorough and personable. More

Great Service My car went into service due to 2 flat tires. Dennis was able to listen to my complaints and resolve my issue in a timely manner. Once I got my car ba My car went into service due to 2 flat tires. Dennis was able to listen to my complaints and resolve my issue in a timely manner. Once I got my car back, the tire light remained on due to resetting the tire pressure. Once I drove the vehicle, the tire pressure was back to normal. Thank you for amazing service. More

Bert Vargas is the best!!! Bert and his team over at Rallye was the best. Every question I had he answered quickly and efficiently. I would recommend all my family and friends t Bert and his team over at Rallye was the best. Every question I had he answered quickly and efficiently. I would recommend all my family and friends to them. They simply treat you like family. They make you feel as if you're joining their family rather then purchasing from them. Will be back in the future!!! More

Lease renewal I can’t say enough about the folks at Rallye BMW. My client advisor Bert Vargas is top notch true professional all the way. He walked me through the I can’t say enough about the folks at Rallye BMW. My client advisor Bert Vargas is top notch true professional all the way. He walked me through the process and helped me get into the vehicle I wanted at a price I felt comfortable. The customer service before , during and after is above and beyond and other dealer Ive experienced. I am a Rallye BMW customer for life !! More

quick brake pad replacement Was able to schedule a date for a loaner, dropped car off and was called only a few hours later that it was all done. Great job! Was able to schedule a date for a loaner, dropped car off and was called only a few hours later that it was all done. Great job! More