Rallye BMW

Excellent Service Experience My service experience was excellent...my service advisor, Adam Romano, was respectful, courteous, and made sure all service items were completed prope My service experience was excellent...my service advisor, Adam Romano, was respectful, courteous, and made sure all service items were completed properly and my car was available at the promised time. I would highly recommend Rallye BMW service! More

Finance department ruined it My sales rep Bobby was great. He took his time and never pressured us. Answered every question and when he didn’t know he found out and got back to us My sales rep Bobby was great. He took his time and never pressured us. Answered every question and when he didn’t know he found out and got back to us. Problems started once the finance person started pushing us to use them instead of my local bank. I told them what I was being offered by my local bank they insisted on us giving them a try. They promised they could match or beat the offer I received. I went ahead and gave them a shot. They proceeded to send me a blank application over regular unsecured email. When I asked why no info regarding the car i was purchasing was listed they said it was standard to do things this way. I insisted on the details of the car be listed and they continued to refuse saying again that it was normal. I reluctantly gave in. Immediately after I completed the application alice came back and said the rate was higher than what I had stated I was receiving. She had also already submitted it to BMW bank so they could run my credit. I was lied to and my credit was application was submitted based on information that was a complete manipulation. I reached out Raymond the GM and explained my experience. He too said it was standard. Unreal. He said he would look into the matter and get back to me the next day. It’s been about 5 days. Great customer service from the leadership. More

Excellent experience I had a wonderful experience having my car serviced at Rallye BMW. The customer service was excellent and the warranty on my car covered most of the w I had a wonderful experience having my car serviced at Rallye BMW. The customer service was excellent and the warranty on my car covered most of the work that was needed. Thank you for making my week! More

Best customer service. Accommodated service - walk-in , without an prior appointment. Service team is courteous, professional. Service completed before promised time. Lik Accommodated service - walk-in , without an prior appointment. Service team is courteous, professional. Service completed before promised time. Like waiting area, refreshments are fresh. Well lighted waiting area. More

Lost a customer Due to poor response you lost a customer. Still waiting to hear back on the request i made for the service on my vehicle. Cya. Due to poor response you lost a customer. Still waiting to hear back on the request i made for the service on my vehicle. Cya. More

Keith was terrific! Professional, friendly and willing to th Keith was terrific and professional He wanted to go the extra mile to give the customer (me) what they wanted The geniuses were also terrific! Keith was terrific and professional He wanted to go the extra mile to give the customer (me) what they wanted The geniuses were also terrific! More

always great to see professional people they going to the max to solve the problems with my car, although they were not able to fix the issue with my car, but they try their best even they c they going to the max to solve the problems with my car, although they were not able to fix the issue with my car, but they try their best even they contact BMW headquarter in Germany More

Excellent Consistent, timely. Frank called to advise car ready. He followed up on a key problem to resolution. Car cleaned b/4 pickup, as usual. Staff receiving Consistent, timely. Frank called to advise car ready. He followed up on a key problem to resolution. Car cleaned b/4 pickup, as usual. Staff receiving & delivering car always courteous. More

Attention to Detail Service Center Rep was heads and shoulders above many at Rallye I have had over the years. While past performers are good, Carol went above and beyon Service Center Rep was heads and shoulders above many at Rallye I have had over the years. While past performers are good, Carol went above and beyond with regard to follow up. She allowed the Rallye customer to feel as if this car got the proper attention. Past performers only regurgitate what the techs tell them. Carol was INFORMED in many technical details and could give insight on approach keeping in mind cost and long term opportunity. More

Good service, timely and positive Carol was great, she took care of all the issues with the car and made my experience a good one. Look forward to working with her again. Carol was great, she took care of all the issues with the car and made my experience a good one. Look forward to working with her again. More