Rallye BMW

Repeat client of Rallye now on my fourth BMW. Absolutely love my sales advisor Nick Soldo. He is an extremely competent individual who knows his product. love my sales advisor Nick Soldo. He is an extremely competent individual who knows his product. More

I went to Rallye BMW because I had a rather unpleasant experience with another, local dealership. I was very pleased with the efforts of Ann to make my experience with Ralleye a memorable one. She not o experience with another, local dealership. I was very pleased with the efforts of Ann to make my experience with Ralleye a memorable one. She not only took he time to help explain all the options that I wanted for my new car, but she also suggested a different color scheme for the interior that might fit better with the car color I had chosen. Thankfully, I took her advice! Very personable, very communicative, and thank you for all the timely answers to the myriad of questions I had during this process. More

I was very pleased with my experience at Rallye BMW. The service was exceptional and the entire staff was friendly and accommodating. They had the exact CPO I was looking for and I'm very pleased with my p service was exceptional and the entire staff was friendly and accommodating. They had the exact CPO I was looking for and I'm very pleased with my purchase. More

In all my experiences either purchasing or leasing vehicles have I had the pleasure of working with a more professional and knowledgeable salesman than Stephen Barbera of Rallye BMW. vehicles have I had the pleasure of working with a more professional and knowledgeable salesman than Stephen Barbera of Rallye BMW. More

My saleperson, Rich was forthcoming and honest. He made the entire transaction very straightforward and easy, and carefully layed out all of the price items and payment terms. I would highly recommend Ric the entire transaction very straightforward and easy, and carefully layed out all of the price items and payment terms. I would highly recommend Rich and the Rallye team. More

I brought in our 2006 BMW 530xi (which we purchased CPO in 2007 out of state) to the sevice center at Rallye in November 2010 because I kept having to add oil to the engine. They replaced the cylinder hea in 2007 out of state) to the sevice center at Rallye in November 2010 because I kept having to add oil to the engine. They replaced the cylinder head gasket which seemed to have alleviated the problem with the oil leakage. Which I was told was a lengthy job and involved going into the engine. Thanks goodness this was covered under the warranty. However, subsequently over the next several months we had various issues with the car including strange noises coming from the engine, the check engine light coming on and off, and difficulty starting the car. Originally, they found no issue with the car. Keep that in mind. In February and March of 2011 the car began stalling out completely and at random. My husband and I took the car in on 3 different occassions for the SAME stalling issue. The diagnosis ranged from a defective map thermostat to a defective oil sensor. After the 1st time the car was returned to us, I was driving with my 19 month old baby on the parkway when the car engine cut off leaving me with limited ability to control or stop the car. It was a very scary experience for me especially since I was nearly hit by another car. We took the car in and was assured the problem will be fixed the 2nd time around. We were given a lengthy explanation of how a defective map thermostat could cause stalling (which I found hard to comprehend) and was ASSURED that the car was fixed and safe to drive. Rallye returned the car to us and after several days I had a similar, terrifying experience with the car shutting off as I was exiting the highway. I had difficulty controlling the car and bringing it to a stop. My husband then drove the car (since it seemed to restart fine after stalling) and noticed several stalling episodes himself. When he returned it to Rallye Service describing how dangerous it has been to drive the car, they assured him that they would solve the problem and road tested it for a week. My husband called at the end of the week on Friday and Saturday to get an update and never received a call back until the following Monday telling us that our car has been ready since Friday. Not being called back is frustrating enough, then we were told that the problem is finally fixed and they replaced an oil sensor. My husband argued with the service advisor saying that he could not see how that is related nor did he believe that was causing the stalling. He ASSURED him that the car was fixed and SAFE to drive. My husband swapped the car seats back into the car and didn't make it 10ft out of the service center before it stalled AGAIN. At this point, he was beyond furious and demanded to see the Service Manager. He came out totally clueless to the matter. He asked him why he was unaware of a car with such a dangerous problem that has been here 3 times. He would only tell my husband that he would look into it. My husband called Customer Relations and they pledged to look into the matter. It was returned to us for the 4th time days later with the service center claiming an alternator problem. Their attitude was basically...well it's fixed now and that's it! As anyone would imagine we did not feel confident that our car was worked on properly and feared that we now have a defective car due to Rallye's shady, unprofessional and irresponsible actions. My husband emailed and called the dealership on several occasions including BMWNA customer relations for weeks to explain this horrendous situation with the assumption that we would be compensated on some level. We were not treated fairly and we truly felt that we should have been compensated for the horrible and inexcusable behavior from Rallye BMW. Granted all the work was covered due to our warranty, but honestly that really doesn't matter because we were inconvenienced on multiple occasions, was not treated fairly, experienced very dangerous episodes and was left with a car that we no longer trusted because of Rallye's shoddy work. Well guess what? We got NOTHING! Not even a complimentary oil change!! They basically showed us that they could care less what we went through and that they have absolutely no regard for us as customers. This is the worst customer service that we have ever experienced. Also BMWNA is not any better because they basically didn't do anything to rectify this dilemma. I really enjoyed my car. It was truly a great vehicle until I let Rallye touch it. Since we had no confidence that the car was serviced correctly, we traded it in for another vehicle (obviously elsewhere). NEVER EVER, EVER GO TO RALLYE BMW. More

From the moment I pull my car into the service area I receive immediate and professional treatment. My service experience was efficient and surprisingly pleasant. I waited for my vehicle and found th receive immediate and professional treatment. My service experience was efficient and surprisingly pleasant. I waited for my vehicle and found the cafe area perfect for the short wait. Turn around time was right on target and m next appt is already scheduled. Thank you for making what was always an annoying experience a pleasurable one. Kudos to the entire staff at Rallye Motors from sales to servicing to customer phone service. Suzanne Crespi-Bond More

I found the Service Advisor, very knowledgeable and good on communicating what was happening throughout my service experience. The way he handled getting me a loaner was also appreciated. Great Job! John M on communicating what was happening throughout my service experience. The way he handled getting me a loaner was also appreciated. Great Job! John Munson More

I have dealt with Carol and Rallye on several occasions and have always been very happy with their work, service and courtesy extended to my wife and myself. I would highly recommend Rallye. and have always been very happy with their work, service and courtesy extended to my wife and myself. I would highly recommend Rallye. More

Overall satisfaction especially with SA David O'Neill! Two thumbs up! I would definitely recommend him and Rallye with all my friends looking for a great dealership. Two thumbs up! I would definitely recommend him and Rallye with all my friends looking for a great dealership. More