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Rallye BMW - Service Center

Westbury, NY

4.6
5,347 Reviews

5,347 Reviews of Rallye BMW - Service Center

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September 29, 2023

Christopher was nice but seemed resigned to the idea that our tire insurance would cover the new tires we needed to replace, without calling to check. When I returned to Rally a few weeks later to have the More

by lisapenha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon was tremendously helpful. We are really grateful.
Sep 29, 2023 -

Rallye BMW responded

We appreciate your feedback, Lisa! It's great to know that Brandon was able to assist you with the tire insurance issue at Rallye BMW. We're always here for any further assistance you may need. Safe travels ahead!

September 28, 2023

Not pleasant experience. Have been long time customer. Disappointed and never received call back after leaving messages for Manager heavily fumes started coming out from unde More

by RXPHARMACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Romano
Sep 29, 2023 -

Rallye BMW responded

I'm sorry to hear about your recent experience, especially as a long-time customer. This is not the level of service we aim for and I apologize if our team fell short in addressing your concerns promptly and professionally. Your feedback is important to us and I would like the opportunity to discuss this further with you directly. Would you be willing to provide us with your contact information so that we may reach out to you and resolve this issue? Thank you, Chris Blanco - Service Manager - 516-833-4862

September 27, 2023

Was helped by service Service coordinator on setting up my time Thank you for all your help More

by vinnycable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Camacho
Sep 27, 2023 -

Rallye BMW responded

Thank you for sharing your appreciation for the Rallye BMW team! Until next time!

September 27, 2023

All the staff members are courteous and friendly. The complimentary coffee is great while I am waiting More

by MEGA_MINGA
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Rallye BMW responded

We're glad to know you enjoyed our service and the complimentary coffee at Rallye BMW! We strive for a friendly environment. Thanks for your review, we appreciate it!

September 26, 2023

On time, very polite staff, nice facility for those who prefer to wait and just great service overall. More

by KSHAKRANI
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Yavel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Rallye BMW responded

Kshakrani, we're delighted to know you enjoyed your visit at Rallye BMW. We strive for timely service and a comfortable waiting area. Thanks for the positive feedback!

September 25, 2023

It's always a great experience when I need service at Rallye! Anthony is a true professional. More

by PROCHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Rallye BMW responded

All of us at Rallye BMW appreciate your 5 stars and shoutout to Anthony! Have a lovely day!

September 23, 2023

Audio player always on off, off on! Fixed twice, but never fixed the problem, I need to fix again, so annoying! More

by mouonline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Rallye BMW responded

I'm sorry to read about the ongoing issues with your audio player. We understand how frustrating this can be and we'd like to help get this resolved for you once and for all. Please reach out directly so that we can assist further in rectifying the situation. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 22, 2023

The reason I've had 8 BMWs? Rallye's service department makes my life so much easier! More

by ATTYKATZ
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Rallye BMW responded

We are so grateful to have you as part of the BMW family! Thank you for sharing this feedback with the team.

September 21, 2023

Brandon was great I would definitely go back and visit the dealership again and again More

by Jerry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Rallye BMW responded

There is nothing better than a great review. Thanks for giving Rallye BMW your business, Jerry!

September 20, 2023

Rallye's service department is the best. Very professional from start to finish. Carol is the best and we appreciate the amount of resource's Rallye applies to the service department. More

by bobg5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Rallye BMW responded

We're delighted to know you had a great experience with our service department and Carol at Rallye BMW. Your appreciation means the world to us!

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