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Rallye BMW - Service Center

Westbury, NY

4.5
5,308 Reviews

5,308 Reviews of Rallye BMW - Service Center

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September 29, 2022

I provided my feedback and and returned calls, not sure Rallye really cares. I’m done. More

by braeth1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Blanco
Sep 29, 2022 -

Rallye BMW responded

Reviews like this are hard to receive, but they help us improve for future guests. I assure you that we care deeply about the needs of our customers and am very disappointed to see we've left the wrong impression. If you would like to share anything further, I'm available to take your call. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 29, 2022

Warm, fast, professional service, clean and tidy environment, let you have a pleasant experience of car maintenance More

by DongLiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Kraly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Rallye BMW responded

Your review is everything we hope to see! It was our pleasure to welcome you with prompt service and we're delighted you found Rallye BMW accommodating. Drive safe, and we'll see you next time!

September 28, 2022

They wanted to up-charge me for some simple brake pads, deliberately kept me there all day, refused to give me a loaner even though that service is included in my astronomical monthly lease, and in the end More

by DROSENBERG1
Recommend Dealer
No
Employees Worked With
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Rallye BMW responded

I am sorry if your services took longer than expected to complete. We strive to offer great value, and I can assure you that we do not purposefully keep customers here longer than needed. I apologize for the inconvenience and that we could not offer you a loaner. It seems that there may have been some miscommunications, and I would like to clear this up. Please reach out if we can help. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 28, 2022

Great people to deal with, never an issue getting the cars serviced correctly the first time. Chy is a gem to work with. More

by David2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chy Wiggan
Sep 28, 2022 -

Rallye BMW responded

David, thank you for the great review! We are so glad to hear that you had a successful service experience working with Chy and the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

September 28, 2022

Excellent experience. Easy to make convenient appointment. Car was returned on time and perfectly repaired. More

by jBLUSONIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Sep 28, 2022 -

Rallye BMW responded

We are happy to hear that our team delivered such efficient, quality service! Thank you for choosing Rallye BMW and for sharing a review on our page. Have a wonderful day!

September 28, 2022

Very pleasant and convenient experience. From booking the appointment to checking in at the dealership to paying and picking up my car, it was all very easy and hassle-free. A special thank More

by Adrian S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Rallye BMW responded

Adrian, it's wonderful to see that you had a delightful time working with our service team at Rallye BMW! Chris will certainly appreciate the shoutout. Thank you, and take care!

September 28, 2022

Fast, courteous service. Love the car wash. Carol explained services in a concise manner and explained n Tx planned service needed in Dec More

by marion.lomonaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Rallye BMW responded

Thank you for reviewing us, Marion! We are so glad to hear that you had such a successful service experience working with Carol and the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

September 27, 2022

STEALERSHIP! ! Every time I come in for a routine maintenance appointment, I'm told I need to repair this or that. The parts and labor they charge are ridiculous, More

by JOCELYNCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano
Sep 27, 2022 -

Rallye BMW responded

We want our customers to rely on us for solutions and support so as you can imagine, this feedback is disappointing. I apologize if you feel our pricing is unfair as we strive to keep it accessible and in line with the current market. We are always looking for ways to improve and will use this feedback as an opportunity to further our training so our guests can get the most out of their visits with us. If you have any other questions that I may be able to assist with, please reach out. Chris Blanco - Service Manager - 516-833-4862

September 27, 2022

Sales and service are always great. Buying a new 2022 was a pleasant experience and getting my M850 serviced was a no hassle visit. More

by PULLO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano
Sep 27, 2022 -

Rallye BMW responded

The Rallye BMW team is always happy to see you and your 2022 BMW M850. Have a great day and thanks for the kudos!

September 27, 2022

Reliable service professionally performed in a timely manner. Will gladly continue to have our vehicle serviced by Rallye. More

by KBALKAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Rallye BMW responded

Thanks for your review. We're glad that the team was nice to work with. See you next time here at Rallye BMW!

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