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Rallye BMW - Service Center

Westbury, NY

4.5
5,308 Reviews

5,308 Reviews of Rallye BMW - Service Center

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September 27, 2022

very friendly it is a pleasure to work with them they all are wonderful and great More

by Sean Na
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Rallye BMW responded

This is what we love to see, Sean! Thanks for sharing your appreciation of the Rallye BMW team!

September 26, 2022

Got me in and out very fast, and kept me updated the entire time I was there. More

by jpascual0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Rallye BMW responded

Providing fast and informed service is our top goal here at Rallye BMW, and we are ecstatic to see that is what you received. Thank you, and safe travels!

September 26, 2022

Service manager great - overall positive - the loaner was dirty from inside not cleaned up at all. More

by Aka808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Rallye BMW responded

While we are glad to hear that you enjoyed working with our team, we apologize for the state of your vehicle upon receiving it. We strive to deliver a seamless and straightforward service experience, and I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or help make things right, please feel free to reach out. Best, Chris Blanco - Service Manager - 516-833-4862

September 26, 2022

Very professional and get things done with efficient work and open up to any questions More

by SHERLIN.LAVIANLIVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Rallye BMW responded

Thank you for your confidence in our team! We appreciate your business and we hope to welcome you back to Rallye BMW for your future service needs. Have a great day!

September 26, 2022

Chris blanco is a wonderful employee and handles his job very well thanks for asking More

by JLSPIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris blanco
Sep 26, 2022 -

Rallye BMW responded

Thank you for giving Chris a shoutout! He's a great member of the Rallye BMW team and will appreciate your kudos. Have a good day!

September 23, 2022

A very professional run dealership. Service department always goes out of their way to service your car in a timely manner. More

by JEHEDERMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Rallye BMW responded

Reviews like these always make our day! Thanks for choosing Rallye BMW and we will see you next time!

September 23, 2022

I waited 40 minutes to get the loaner and the car is still stunk of cologne. It was so strong, I had an immediate headache and I could not drive the car. More importantly, when I arrived, I was asked if More

by DEBKLENER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Rallye BMW responded

I am sincerely sorry for the way your loaner vehicle smelled, as I understand this can be very unpleasant for some customers. I would also like to apologize for not giving you an explanation of the services we would perform and their costs. We run an honest business, and it's never our intention to mislead our guests. I will discuss this matter with the team to help us improve, and in the meantime, if there is anything further I can do to make this right, please give me a call. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 22, 2022

very good service provide everything is perfect set up thanks christopher Williams give me good service More

by zareef.lateef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Rallye BMW responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Christopher. Drive safely, and we hope to see you back at Rallye BMW!

September 22, 2022

excellent people they all are very friendly and excellent only takes a few minute to ask question. More

by Sean Na
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Rallye BMW responded

Sean, thank you for sharing! We appreciate your business and we hope to see you again down the road. Drive safely!

September 22, 2022

Unprofessional mechanics, they break your car and don’t take responsibility! Save yourself a headache and losing lots of money DO NOT go to Rallye BMW More

by Abusaab
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sharonda James
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Rallye BMW responded

We take claims like this one very seriously, and I would like to speak with you about this directly. I can't locate your contact information without a full name, so please call me when you have a moment. Thank you, Chris Blanco - Service Manager - 516-833-4862

Sep 23, 2022 -

Abusaab responded

You were unorganized in helping us, you didn’t take the time to fix what your mechanics broke while we were in your location why should we believe you will take us seriously now. You didn’t even know our vehicle was in your possession

Sep 23, 2022 -

Rallye BMW responded

I am very sorry and would like to help resolve this situation. Please contact me directly, and we can further discuss the best options. Thank you, Christopher Blanco Service Manager 516-833-4862

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