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Rallye BMW - Service Center

Westbury, NY

4.5
5,330 Reviews

5,330 Reviews of Rallye BMW - Service Center

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December 12, 2021

Excellent service at this service center. Workers were very friendly and provided the answers to necessary questions More

by LIsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Rallye BMW responded

Lisa, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 12, 2021

They took great care of my car and also make sure I was satisfied with everything. More

by drapiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick was very helpful and professional
Dec 12, 2021 -

Rallye BMW responded

Thank you for your business and this review. We're happy to hear Carol, Derrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 11, 2021

Went to dealership with appointment for paid maintenance as a "wait" customer. After sitting in the drive for almost 10 minutes with no acknowledgement by staff walking by, someone finally walked over to t More

by khom936702
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
express service
Dec 29, 2021 -

Rallye BMW responded

We're sorry to hear that you didn't have the best experience at out dealership and apologize for any inconvenience caused by us. Thank you for bringing these issues to our attention. We appreciate all customer feedback as we're always striving to learn and make improvements.

December 10, 2021

Very fast and courteous. Very attentive to their customers. Would highly recommend purchasing from them More

by TOPSPIN627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Kraly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Rallye BMW responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rallye BMW. Please don't hesitate to reach out if you need anything else.

December 08, 2021

Very nice service guy everything taking care of the keep your car very clean and neat More

by OTZ555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise
Dec 08, 2021 -

Rallye BMW responded

It's been our pleasure serving you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye BMW!

December 08, 2021

Fast courteous service. Your Service Manager makes certain he is familiar with both you and your car so he can assist quickly More

by ELISSA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chy Wiggan
Dec 08, 2021 -

Rallye BMW responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 08, 2021

The Service Dept provides fast courteous efficient repair The Service Manager familiarizes himself with you and your vehicle so when you call he gives you personalized service More

by ELISSA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chy Wiggan
Dec 08, 2021 -

Rallye BMW responded

Thank you so much for your kind words, Elissa, and for taking the time to leave us this wonderful feedback!

December 08, 2021

When I arrive my name was on the screen, I was immediately greeted by a service advisor. He listen to me and make sure he understand my concern. Anthony Persaud keep in touch with me everyday unti More

by ANDYRR89
Customer Service
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Rallye BMW responded

We are very happy to hear that Anthony and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2021

The service department always takes care of us in the most professional way everything is immaculate and I can't say enough about Brandon and Chris top notch. More

by BIZERK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Rallye BMW responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye BMW, we look forward to having you as one of our valued customers for many more years to come!

December 07, 2021

Service person was not there at pickup, so we left word for her to call us based on her (many) service recommendations, including a vehicle recall issue. She never called back, nor did anyone else. Needles More

by LYNNEMATTERN
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Rallye BMW responded

We're sorry to hear, Lynne, that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

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