Rallye BMW - Service Center

Above and Beyond the Call of Duty We have 3 cars leased from Rallye BMW and we are long term customers of Rallye. One of our cars had a complete flat and my wife who is a Medical pro We have 3 cars leased from Rallye BMW and we are long term customers of Rallye. One of our cars had a complete flat and my wife who is a Medical professional needed the car, especially in this environment. Chris Blanco the Service Manager truly went above and beyond the call of duty in taking the car in, and having it fixed. Even though he was exceptionally busy he was totally professional and managed everyone beautifully. Thank You Chris and Rallye. More

2020 X5 service on time quick service. all service personnel are curious and sincere. Service time promised was met and charges were as promised.Facility was clean on time quick service. all service personnel are curious and sincere. Service time promised was met and charges were as promised.Facility was clean and waiting area very accommodating More

540i Fixed I contacted Rallye via email early on Monday morning after blowing out my front left tire and a service person got back to me right away. After havin I contacted Rallye via email early on Monday morning after blowing out my front left tire and a service person got back to me right away. After having my car towed to the dealership Chris, the service manager, was quick to respond and made sure to get my tire replaced within the day. The dealership was operating on a Skelton crew due to the pandemic and were still able to maintain excellent communication and customer service. Thank you Rallye! More

All dealings were friendly and professional. Well done. All questions and work done in a timely manner. All questions answered and call-backs were frequent. All questions and work done in a timely manner. All questions answered and call-backs were frequent. More

System update My dash screen on my 2019 X3 M40i was starting to have some sort of fit where it would look like bad reception on an old tv so I made an appointment My dash screen on my 2019 X3 M40i was starting to have some sort of fit where it would look like bad reception on an old tv so I made an appointment to have it checked out since it was a hazard not seeing any instrumentation. Because of the covid 19 situation things had to be handled a bit differently and it seemed unclear when i might get the X3 back but they were able to get it in, diagnose the issue and get me the car back by the end of the day which was great, also providing me with a Lyft ride home and back. It was covered under warranty except for the state inspection renewal which was great. More

Purchased a certified X5 car that has a problem with the front radiator support. There is rust and corrosion forming On top of the radiator support. car should’ve never passed the certification process I wa front radiator support. There is rust and corrosion forming On top of the radiator support. car should’ve never passed the certification process I was told by the dealer and a service factory rep needed to look at the car to get it fixed under warranty. so I took the car home and I am still waiting for a call from the dealer to let me know when the factory rep can come to the dealer to look at the vehicle. car was purchased in December of last year and it still under the factory warranty the situation needs to be corrected before the factory warranty runs out. This problem should have been seen and corrected before the car was certified. I think the multipoint inspection in this case failed and now I’m stuck with the problem. The dealership doesn’t seem to care about how unhappy I am with the vehicle problem and still to this day has not called me to try and rectify the situation. Will never recommend or buy another vehicle from them at this point. More

Desperate Times Call For Desperate Service Commitment During the mayhem of the CV-19 crisis, I blew a tire on the LIE. It was approaching 2pm and BMW Rallye was slated to close at 3pm. When I pulled into During the mayhem of the CV-19 crisis, I blew a tire on the LIE. It was approaching 2pm and BMW Rallye was slated to close at 3pm. When I pulled into the service station, it was very clean and staff were all trained to make everyone feel like the space was safe. Chris Blanco I am not surprised at all is management level. He met me and understood my emergency needs and authorized work to replace my tire immediately as I did not have time to wait for the next day service. I was in an out within an hour and have nothing but the highest praises to sing for Chris's assistance and seeing to me getting out as soon as possible. More

Everything was good I got loaner car and left. I called them on Saturday and my car wasn’t ready which it was fine but Chris called me and told me that my car has been ready since Saturday and they have to them on Saturday and my car wasn’t ready which it was fine but Chris called me and told me that my car has been ready since Saturday and they have to get loaner car back soon as possible. I advised them Ithat I was working and there was no way I can go back Chris was keep saying he needs loaner car back. Some how I got day off and went next day to pick up my car was fixed and washed. I drove away approx 10 minutes later I noticed that voice command and navigation wasn’t working. I drove back and Emily was not to happy to see me. I felt unwelcome but didn’t have any choice. She called me few days later once and I wasn’t able to answer phone but she Left voice mail but didn’t bother to left me know that my car was ready or not and she didn’t bother to call me back More

Service is top notch. Everyone is pleasant and helpful. They get you in and out without a hitch, even during an international crisis. A plus team! They get you in and out without a hitch, even during an international crisis. A plus team! More

Rallye is the best by far- always accommodating!!!when I wasn’t willing to drive due to corona, they came to pick up my car, and left a loaner wasn’t willing to drive due to corona, they came to pick up my car, and left a loaner More