Rallye BMW - Service Center

Everything was good I got loaner car and left. I called them on Saturday and my car wasn’t ready which it was fine but Chris called me and told me that my car has been ready since Saturday and they have to them on Saturday and my car wasn’t ready which it was fine but Chris called me and told me that my car has been ready since Saturday and they have to get loaner car back soon as possible. I advised them Ithat I was working and there was no way I can go back Chris was keep saying he needs loaner car back. Some how I got day off and went next day to pick up my car was fixed and washed. I drove away approx 10 minutes later I noticed that voice command and navigation wasn’t working. I drove back and Emily was not to happy to see me. I felt unwelcome but didn’t have any choice. She called me few days later once and I wasn’t able to answer phone but she Left voice mail but didn’t bother to left me know that my car was ready or not and she didn’t bother to call me back More

Service is top notch. Everyone is pleasant and helpful. They get you in and out without a hitch, even during an international crisis. A plus team! They get you in and out without a hitch, even during an international crisis. A plus team! More

Excellent work and stand by their work! I have been coming to Ralley for many years and I must say; although it has not been a perfect relationship, they are always willing to make it right and put the coming to Ralley for many years and I must say; although it has not been a perfect relationship, they are always willing to make it right and put the customer first. More

Rallye is the best by far- always accommodating!!!when I wasn’t willing to drive due to corona, they came to pick up my car, and left a loaner wasn’t willing to drive due to corona, they came to pick up my car, and left a loaner More

excellent services Came in for the annual inspection and got everything done within an hour. Car was washed! thank you so much David O'Neill and every one in Rallye BMW. Came in for the annual inspection and got everything done within an hour. Car was washed! thank you so much David O'Neill and every one in Rallye BMW. More

Always treat you like Family Always responsive, considerate, and friendly. When and if my car needs to spend the night or more , I always get a clean Loner car for the time peri Always responsive, considerate, and friendly. When and if my car needs to spend the night or more , I always get a clean Loner car for the time period . They always call to let me know how things are going and when the car is ready to be picked up. More

I actually scheduled another appointment. My vehicle is having same problem worst than before. My rating does not reflect on the service advisor but on the service department. having same problem worst than before. My rating does not reflect on the service advisor but on the service department. More

Awesome communication and showed excellent willingness to exceptional service and customer satisfaction. Cleared issues and provided this during the Coronavirus pandemic. Definitely separates them from ot exceptional service and customer satisfaction. Cleared issues and provided this during the Coronavirus pandemic. Definitely separates them from other dealerships More

Great Service! Brought two trucks in for routine service. Everytime the vehicles are returned, they are fully serviced, no problems, no errors, and all service deta Brought two trucks in for routine service. Everytime the vehicles are returned, they are fully serviced, no problems, no errors, and all service details described. BMWs are not inexpensive to service so it is important to me that any work that needs to be done is done correctly the first time and for a reasonable price, and Rallye continues to perform in this respect. Thank you Carol for your usual exceptional service! More

Always professional and courteous. Brought car out and sanitized door handles and steering wheel to prevent Covid spread. This was the 3rd time that I had to bring my car back due to antifreeze leak. 2n sanitized door handles and steering wheel to prevent Covid spread. This was the 3rd time that I had to bring my car back due to antifreeze leak. 2nd visit was to wait for part to be shipped from Germany 2 weeks w/ a loaner, problem fixed except engine light came on. Had to bring car back- service damaged intake valve due to faulty placement of hose. Car running fine. Only complaint was miscommunication that occurred since I was not told it would 2 weeks for the part. More