Rallye BMW - Service Center

quick brake pad replacement Was able to schedule a date for a loaner, dropped car off and was called only a few hours later that it was all done. Great job! Was able to schedule a date for a loaner, dropped car off and was called only a few hours later that it was all done. Great job! More

Inconvenience Please help fix the problem and do something about this. My mirror is still not fixed. They said they’d do a temporary fix before the part arrives fro Please help fix the problem and do something about this. My mirror is still not fixed. They said they’d do a temporary fix before the part arrives from Germany. They were more concerned on getting the loaner back because a dinged mirror was not a “safety” concern. I didn’t feel safe driving around with the mirror cover loose and hanging by a cord. I was told that it will be sent to the body shop temporarily and they will paint it and secure it till the new one arrives. I get to bmw and I see it has been taped with a cello tape. It is a brand new march 2019 car and that’s how I was expected to drive my car. I got upset seeing that and then two of your service employees took that off and pushed the cover in and I had to wait for that to get done when I went to pick up my car. The car was apparently ready with the cello tape and I had to wait on the day of the pick up for them to take out the cello tape and secure the cover in. So if I didn’t say anything on that day, bmw expected me to drive the car with the cello tape on? I got uncountable calls to bring the car in. My service advisor was on a leave. The manager Chris was requested for a call back because I wanted to know what was to be done when i was informed what was to be done with the car when they informed me I need to bring the loaner in. Didn’t get a call till 2 days from the service advisor frank to request for the owner. I said I spoke with Rafael and I was told the car would be ready in 2 weeks after the parts arrive. The manager Chris called me on Friday to again request for the owner. I said I will bring it in. I anyway didn’t like the loaner much. When Chris called me I requested him to call me on Monday 08/19 because I was upset after talking to my service advisor Frank. When talking with Frank I said this was upsetting what bmw was doing and the customer service where I can’t get through people. I said it was unfortunate. I was told that it was unfortunate that somebody dinged my car not what bmw was doing. I am paying a humongous amount of 2.3k for a mirror and this is what I get? I feel the amount should be worked upon after all this inconvenience where I had to go back and forth with the car still not being fixed! I have to tai wit in again when the mirror arrives. I expected better customer service from an esteemed company like you. I work in the legal department for Geico corporate and this behavior is beyond disappointing. Also I would like to thank the two employees who helped me when I went to get the car! Who helped temporary fix the mirror while I waited. If it was not for then I would be driving the car with the mirror looking ugly and secured with a cello tape. I hope you do something about this. Thank you. More

Simple request . I specifically asked when I brought the car in that I needed to know if my tire treads were low. When my car was ready I asked about the tires and th I specifically asked when I brought the car in that I needed to know if my tire treads were low. When my car was ready I asked about the tires and they said if there was a problem with tires they would have written something on my paperwork. I suspected that my tires were treads were low and would need to be replaced soon so I insisted that my tires be looked and treads measured. They were not happy about now having to do that and made me wait. When finally someone came over to measure the tires they said the tires were low and very close to not passing inspection. This is what I needed to know..... More

Service This dealership was responsive and respectful of my concerns and was also very accommodating. The dealership has service technicians who are going n p This dealership was responsive and respectful of my concerns and was also very accommodating. The dealership has service technicians who are going n point and very prompt when addressing my concerns More

Review Great service at bmw Rallye - always . Fast efficient and effective . I’ve gone to other service dealers over the years like land Rover glen cove and Great service at bmw Rallye - always . Fast efficient and effective . I’ve gone to other service dealers over the years like land Rover glen cove and bnw rally operates much more efficiently. This helps out the customer More

Regular 20,000 miles service. The small problem occurred with the passenger sit sensor. I was offered a loaner car during appointment scheduling phone call. Received a brand new ca The small problem occurred with the passenger sit sensor. I was offered a loaner car during appointment scheduling phone call. Received a brand new car, had a choice to return the next day, but my car was ready the same day. Everything was easy and professional. Thank you. More

Elite Service The service advisor Bret was very professional, courteous and organized. He kept us informed about what was happening with our car. By far this was t The service advisor Bret was very professional, courteous and organized. He kept us informed about what was happening with our car. By far this was the most professional service department we have ever been to. It was a pleasure visiting your service department. Keep up the good work! More

Service was excellent. Chris Blanco was extremely helpful and helpful. I would highly recommend this Ralleye BMW dealership for service and I would not waste was excellent. Chris Blanco was extremely helpful and helpful. I would highly recommend this Ralleye BMW dealership for service and I would not waste time and contact them now. More

Great Service was done quickly Appointment was honored Have never had a bad experience Own 3 BMW's- Rallye has handled all my service needs for over 20 y Service was done quickly Appointment was honored Have never had a bad experience Own 3 BMW's- Rallye has handled all my service needs for over 20 years More

Horrible Experience - No Care for Customer Need Make you feel like you are an annoyance when trying to get technology marketed to work on car. Very transactional and not empathetic to ensuring custo Make you feel like you are an annoyance when trying to get technology marketed to work on car. Very transactional and not empathetic to ensuring customer is taken care of. Was told, I should be appreciative they are even helping since car wasn't purchased their dealership - like are you kidding me?? What makes me EVER want to buy a car or refer friends/family to your dealership now?!?! Alot can be told about a dealership through its service department. More