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Rallye BMW - Service Center

Westbury, NY

4.5
5,278 Reviews

5,278 Reviews of Rallye BMW - Service Center

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July 22, 2018

Excellent Service Rallye BMW has a excellent service team., We are always greeted with a smile and a friendly hello. Thanks to Matt Carlson, Chris and Gianni Rallye BM More

by Beam6r
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gianni.
Jul 23, 2018 -

Rallye BMW responded

Thank you for your five-star review of our dealership and your experience working with our staff. Our team is dedicated to meeting all of your automotive needs!

July 22, 2018

Excellent Adam Romano my service advisor was very professional and kept me up to date with my car repair. Car was fixed right the 1st time. More

by TBOUTLAW1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Jul 23, 2018 -

Rallye BMW responded

Adam is a great asset to our team! Thank you for your positive feedback, we look forward to being here for all of your automotive needs in the future.

July 22, 2018

Treated like royalty! This dealership aims to please on all fronts. Our service advisor, Adam Romano makes sure that everything goes smoothly, the work is perfect the first More

by lady doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Jul 23, 2018 -

Rallye BMW responded

Thank you for taking the time to provide feedback regarding your recent visit to our dealership. We're glad you continuously choose Rallye BMW for all of your automotive needs!

July 19, 2018

Quick! Easy! Courteous! I wouldn't take my BMW anywhere else! Rallye BMW is truly a star. Thank you for all of your hard work and assistance! I will be coming back when the t More

by hotride99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chy Wiggan
Jul 23, 2018 -

Rallye BMW responded

Thank you for taking the time to provide feedback regarding your recent visit to our dealership. We're glad you continuously choose Rallye BMW for all of your automotive needs!

July 18, 2018

Great customer service Very nice customer service frank took care of us and promptly addressed our concerns if a timely manner , as well as be sincere and helpful great cust More

by THOMASMJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard DeAngelo
Jul 23, 2018 -

Rallye BMW responded

Thank you for taking the time to provide feedback regarding your recent visit to our dealership, and thank you for choosing Rallye!

July 18, 2018

Great customer service. Informative and delivered on time Excellent customer service. Greeted by service manager who explained the service process and estimated time. Kept to promised schedule and all work wa More

by NOUVELLEVIEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David O’Neill
Jul 23, 2018 -

Rallye BMW responded

Thank you for taking the time to provide feedback regarding your recent visit to our dealership. Our team always strives to go above and beyond for our valued guests!

July 16, 2018

Quick, efficient and courteous Been going to Rallye BMW, for the five and a half years. Matthew Carlson is superb. Mr.Carlson is very helpful, professiona, courteousl and prompt. More

by MALI0195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheneta Dailey
Jul 16, 2018 -

Rallye BMW responded

Thank you for taking the time to provide such positive feedback regarding your experience at Rallye BMW. We hope to serve you for a long time to come!

July 16, 2018

very good service Rallye is always a good BMW service provider. Easy to deal with, and easy to accommodate customer's need. Very professional. never have problem after More

by jeffgorgor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Jul 16, 2018 -

Rallye BMW responded

We're happy that you were provided with excellent service. Thank you for your continued business with us, we truly do appreciate it. We look forward to working with you again in the future!

July 15, 2018

Poor handling of customer affairs Almost three months and I have not received a refund for something I shouldn't have been charged for. Service manager is handling this poorly and I wi More

by JUNIOR91669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Thomsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chy Wiggan
Jul 23, 2018 -

Rallye BMW responded

Good afternoon, I do apologize for the frustration you've had with this service experience. We're working with BMW USA to ensure your satisfied with the resolution. In the meantime, please do not hesitate to contact us with any other questions or concerns. Again, we apologize for the inconvenience and hope to work with you again! Best regards, Matthew Carlson Service & Parts Director

July 15, 2018

After paying for a expensive extensive warranty I was told that a part that wasn’t under warranty needed to be fixed The price was $2300 After getting a second opinion and I took pictures theirs More

by RUSSELLPRSTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darren Thomsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Szypot
Aug 07, 2018 -

Rallye BMW responded

Good morning, I do apologize for the issue with regards to your vehicle. Please know that we're committed to your satisfaction and take your concerns to heart! Without more information, we're unable to look into your concerns. Would you please contact us so that we can discuss this further? I look forward to speaking with you soon. Best regards, Matthew Carlson Service & Parts Director mcarlson@rallyebmw.com 516-833-4863

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