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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,542 Reviews

1,542 Reviews of Rallye Lexus - Service Center

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June 10, 2018

Nice people....excessive wait time Only problem was waiting for a tech to help with a phone issue.....,promised he would be available in "5" minutes...which turned into 25 and he never More

by DONALD.BIKOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall service rep's name
Jun 25, 2018 -

Rallye Lexus responded

Thank your for taking the time to share your experience with us, as we not only appreciate the feedback but will also take a hard look at our business plan to ensure a near perfect experience in the future. As for the issue with your phone, I sincerely apologize that you weren't attended to. Please don't hesitate to call our service department to set up a one-on-one appointment with on of our vehicle technologists to ensure this doesn't happen again. The service department can be reached at 516-629-7673. Thank you again for your time. Jay Rosenthal General Manager

June 10, 2018

I love Rallye Lexus I went to dealership for 15k maintainence. Your agent Maria is so professional and nice and I was very satisfied. I will definitely recommend your dea More

by XYANG6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria
Jun 25, 2018 -

Rallye Lexus responded

Thank you for taking the time to leave such positive feedback regarding your experience while at Rallye Lexus with Maria. She is a great asset to my team! We wish you many happy miles, and look forward to being here for all of your service needs in the future. Jay Rosenthal General Manager

June 10, 2018

TRUSTWORTHY! I was at first I was very wary of using a dealership's service department, cynically thinking that as my car aged, they would "find problems" that wou More

by LAUREL C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Rallye Lexus responded

Thank you for taking the time to leave such positive feedback regarding your experience while at Rallye Lexus. It warms my heart to hear such kind words coming from you and knowing you were satisfied with our services. We wish you many happy miles, and look forward to being here for all of your service and sales needs in the future. Jay Rosenthal General Manager

June 06, 2018

Very helpful , excellent service Knowledgable and curteous staff, informative and patient, even when I asked many questions .felt confident leaving my vehicle and knowing that attent More

by IROMAN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Malebranche, Pamela Palasciano
Jun 25, 2018 -

Rallye Lexus responded

Thank you for the positive feedback, I am very happy to hear you felt comfortable and confident with leaving your vehicle in our hands. Looking forward to working with you again in the future! Jay Rosenthal General Manager

June 05, 2018

Excellent service I have been a customer of Rallye Lexus for almost 20 years. Never got disappointed !! Employees there are friendly and professional. Always having go More

by CATHERINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Rallye Lexus responded

It is so wonderful to hear how loyal our clients have been for so many years, and for that, we thank you. We look forward to working with you again in the future! Jay Rosenthal General Manager

June 05, 2018

service apt was made at my convenience and performed well, clean and on time quickly. Staff was efficient . Waiting room neat and clean stocked with snacks a More

by mastvision
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Heyman
Jun 25, 2018 -

Rallye Lexus responded

Thank you for the positive feedback, I am very happy to hear you enjoyed your service experience! Jay Rosenthal General Manager

June 04, 2018

Service good but difficult scheduling Good experience for serving. However, it took several calls for some to answer the scedulecthe service appointment. Addison ally music was very loud More

by YABADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2018 -

Rallye Lexus responded

We apologize for the trouble you had while scheduling and can assure you that you will not experience that same trouble going forward. Thank you for the positive feedback regarding the service, looking forward to working with you again! Jay Rosenthal General Manager

June 04, 2018

The service is always excellent I have been a customer for many years.The people with whom I deal are always extremely pleasant and very helpful. I have great confidence them. More

by BARBARATOFFLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Malebranche, Jay Rosenthal
Jun 25, 2018 -

Rallye Lexus responded

Thank you for your positive feedback, your kind words mean so much! Jay Rosenthal General Manager

May 31, 2018

Always excellent I have had all Lexus service for years. Always always excellent and helpful! Waiting area always nicely stocked. Sales people very good also. Highly More

by BK4THEROAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony P, Pamela Palasciano
Jun 07, 2018 -

Rallye Lexus responded

We appreciate your kind words and are so happy to hear you feel nothing but comfort when you have your vehicle serviced with us. Looking forward to seeing you again in the future! Jay Rosenthal General Manager

May 31, 2018

Service call Very timely, courteous quick service, comfortable waiting area, not sure of the name of who did the actual service but I have confidence in evryine wh More

by onthego84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2018 -

Rallye Lexus responded

Thank you for the kind words regarding your service appointment, I'm glad we made the experience efficient for you. Jay Rosenthal General Manager

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