Rallye Motors - Service Center

I had only good experience, customer service is one of the best. When my car need service, they make it a good experience. I call Robert Carlson and he takes care of everything. It's been very pleasant the best. When my car need service, they make it a good experience. I call Robert Carlson and he takes care of everything. It's been very pleasant to deal with him. More

Very helpful From the time you pull up to the service area, the valet service is excellent, when you enter the building the receptionist greeted me with a smile, From the time you pull up to the service area, the valet service is excellent, when you enter the building the receptionist greeted me with a smile, and of cause Rob is the greatest! He addressed all my service needs. More

Always a great experience! The service department at Rallye, especially our service advisor Kenny, is simply the best. Always pleasant and accommodating, they never fail to exce The service department at Rallye, especially our service advisor Kenny, is simply the best. Always pleasant and accommodating, they never fail to exceed our expectations. We always leave happy and we feel confident that our vehicle has been thoroughly taken care of. More

I love Rallye's service dept. They take very good care of you and your car. And they don't stop there , they continue to check on you after they take care of your car. Even my Salesman Victor keeps in touch you and your car. And they don't stop there , they continue to check on you after they take care of your car. Even my Salesman Victor keeps in touch with me to make sure my car and everything is going fine. Them going the extra mile is what keeps me as a Happy Customer. See you soon Victor for my next car. More

It is always my pleasure to have service representative like Ms. Lisa Chea. She is the one who helped me with all my Sprinter repair work and loaner car service. She treated me with respect and professiona like Ms. Lisa Chea. She is the one who helped me with all my Sprinter repair work and loaner car service. She treated me with respect and professionalism. Highly recommended Rallye Motors for any repair service. More

This is the best MB dealership I have even been to. Both sales and Maintenance. Stephen is detail, attentive, respectful, and most of all an excellent representative. sales and Maintenance. Stephen is detail, attentive, respectful, and most of all an excellent representative. More

About 7 years ago I decided to move away from the Lexus brand, after 4 top of their line LS sedans and explore my options. I was aware of Massapequa Mercedes Benz so that's where I made my first stop. brand, after 4 top of their line LS sedans and explore my options. I was aware of Massapequa Mercedes Benz so that's where I made my first stop. I looked at the S series, the equivalent to my Lexus LS 460 and I could see the difference. The Benz was a better vehicle. Then my wife and I drove to my local Rallye Westbury BMW dealership to see what was available,. We decided to keep our Lexus sedan and buy a 640 I convertible.. A great car. In May of 2017 my wife and I decided it was time to buy another full size sedan I knew where the Massapequa Benz dealership was and I would have gone there because they did offer a lot in amenities. My final decision to visit your Rallye Mercedes Benz showroom was due to the excellent service I had been receiving at my Rallye BMW dealership. ( I've owned many top shelf expensive vehicles but the Rallye BMW dealership was the best I had experienced.) That first day we purchased our 2018 S 560 sedan. They weren't even making that model yet but we were sold. Now,, 2 years later, I am responding to you review request for my recent service. Ok, truth be told from delivery to about a year ago I wasn't very happy with the service department. The good news was my issues were rather small but still annoying and needed repair. I made my appointments and my service adviser made notes. I received a call my car was ready. Unfortunately I always needed to return to the service department because the repair was not done properly. There came a time when I took my BMW into my Rallye BMW dealership at which time I met with Mr. Matt Carlson, a supervisor who I got to know. Matt knew I bought a Benz from Rallye and he asked me how I liked that car. Matt, I love the car, it's the best full size car I have ever owned but I'm not too happy with their service department. Maybe you should go over there and give them a few pointers. Jack I can do better then that. My brother Rob is a service adviser at that dealership. I'll call him and tell him you will be asking for him next time. That was about a year ago and Rob Carlson has provided me with the same quality of service I became used to at BMW. which, by the way, is why I chose Rallye over Massapequa. Mercedes Benz. If and when I purchase another vehicle it will most certainly be from a Rallye dealership. . . More

Excellent service and performed all service needed the first time. Give me updates on all repair and loaner vehicle is excellent. Car performance much better after service. first time. Give me updates on all repair and loaner vehicle is excellent. Car performance much better after service. More

Reliable service center with convenient options to alternate methods of transportation. Service manager kept me informed on status of service and car was ready when promissed. alternate methods of transportation. Service manager kept me informed on status of service and car was ready when promissed. More

It's always a pleasure to have my car serviced here. Had a flat tire, called up took me right in for service. Mr. Stephen Augustine is a wonderful service rep to deal with. Highly recommend Rallye Motors to a flat tire, called up took me right in for service. Mr. Stephen Augustine is a wonderful service rep to deal with. Highly recommend Rallye Motors to service your Mercedes Benz! More