Rallye Motors - Service Center

Service advisor terrible! I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually deal with Ken but his schedule was busy so I got stuck with another advisor Pat. I took my car in for an air bag recall. During this time my SRS light was already on. I was advised that I would need a diagnostic test in order to find the problem. Since I was already there I didn’t mind paying the $169 +tax fee. Which I could’ve taken to my regular shop for free by the way. Pat called me the same day I dropped my car off and told me that one of the codes was for the right side rear airbag. He said that in order to trouble shoot the problem it would cost over $900.00 because the control unit was underneath the front seat which needed to be removed along with the floorboard. I told him I didn’t want to do that at the moment. He also said that he would try to reset the SRS code to see if that clears the error and then they could perform the service recall. Boy was I disappointed when I picked up my car. Not only did they not try and reset the code I got my car back dirty! If you take your car to Rallye’s then you know that they clean and wash your car before you pick it up. So after I left Rallye’s I decided to go to my guy and sure enough in less than 5 minutes he hooked up his diagnostic computer and was able to tell me the same issue. He also suggested that he could try and reset the error code and see if the SRS light comes back on that way I would know if it really was an airbag issue or just a glitch with the computer system. I’ve been driving the car for two days now and no SRS light has returned. I left 3 messages with Pat with no response until after the 3rd message. It very frustrating to talk with someone who thinks he knows everything. If you ever have to take your car for service at Rallye’s stay away from Patrick Ripley. He looks young so he’s probably inexperienced with dealing with long time customers. Very frustrated and disappointed with this experience. The one star rating is solely for the service advisor. More

Great service From the valet to the cashier and everyone in between I was treated with respect and friendliness. They all worked as speedily as possible to get me i From the valet to the cashier and everyone in between I was treated with respect and friendliness. They all worked as speedily as possible to get me in and out of the dealership More

My experience with the service department Beas good. Because the service was fine. My advisor Rob was great. He kept me informed with,what was going on with my car which was very helpful. What a wonderfu Because the service was fine. My advisor Rob was great. He kept me informed with,what was going on with my car which was very helpful. What a wonderful person. More

Fantastic service Everyone is so professional and courteous. Whether it is an unexpected flat tire or scheduled routine service, the service department makes the proces Everyone is so professional and courteous. Whether it is an unexpected flat tire or scheduled routine service, the service department makes the process so easy. Keep up the great work Rallye! More

NY State Inspection and 2 Recalls Stephen is a great service representative. He is very accommodating getting my service done and making pick up very easy even after hours. When p Stephen is a great service representative. He is very accommodating getting my service done and making pick up very easy even after hours. When purchasing I worked with Jay. He was great to work with. He answered all my questions and took care of everything so that my pick up of the vehicle was seamless. He is an very honest and responsive sales person. I would highly recommend working with him. More

Great Service Excellent customer service from both Katie and the young man who helped me with the loaner vehicle. I always have my car serviced at Rallye. Excellent customer service from both Katie and the young man who helped me with the loaner vehicle. I always have my car serviced at Rallye. More

Prompt and Professional I received efficient service from the moment I arrived to completion of service. My car was ready earlier than expected and all service needs were me I received efficient service from the moment I arrived to completion of service. My car was ready earlier than expected and all service needs were met. More

service advisor Service advisor have good Knowledge on all question when I asked. Always happy to answer all my questions. After visit always doing follow up. Alwa Service advisor have good Knowledge on all question when I asked. Always happy to answer all my questions. After visit always doing follow up. Always take extra step to help More

Wonderful Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excel Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excellent. More