Rallye Motors - Service Center

Rallye Motors consistently offers excellent customer service. Their team strives for excellence in both service to and treatment of their patrons. We have been purchasing cars from Rallye for almost t service. Their team strives for excellence in both service to and treatment of their patrons. We have been purchasing cars from Rallye for almost ten years and have been totally satisfied with their products and service. Michael Schiliro is a wonderful representative of Rallye and has made our appointments for service easy. More

I bought my pre-owned e350 there which was a very positive experience (worked with Victor). But the service which I experienced with my former Mercedes and now my new one is really a pleasure. I work positive experience (worked with Victor). But the service which I experienced with my former Mercedes and now my new one is really a pleasure. I work with Ken Vachris and somehow a task which should be unpleasant is hassle free and pleasant. The customer service is so good that I (who never write reviews) did. Nancy S. More

I came in with a nail in my tire. I was in need of a service B, but was scheduled for following week. Kenny took my car in and provided me with a loaner car as well! service B, but was scheduled for following week. Kenny took my car in and provided me with a loaner car as well! More

I had a specific problem with my car for which I took it to Rallye. They pointed out many things that were wrong with it - and gave me quite the list of things to get fixed. And it was quite a price. I g to Rallye. They pointed out many things that were wrong with it - and gave me quite the list of things to get fixed. And it was quite a price. I got a couple of things done and picked the car up. Unfortunately once I got home and started driving the car more I realized that the problem I had taken it in for was never fixed. I was infuriated. I had trouble getting a prompt and satisfactory answer to my questions initially. BUT, Charles and Jo went out of their way to correct what had gone wrong. They took extra time to explain to me the issues and were apologetic about what had happened. Both of which go a long way when it comes to customer satisfaction. I appreciated their attention to my distress. Thank you. More

Brought my car for servicing. Asked that I get a call prior to fixing the car with details about pricing. Never got the call and the next thing I knew my car was ready for pick up. The agent had nothing prior to fixing the car with details about pricing. Never got the call and the next thing I knew my car was ready for pick up. The agent had nothing to say and played dumb. I find the labor rates outrageous ($135/hr). You are billed like a lawyer (x hours spent on car without any proof that it actually took that long: I am sure they falsify this info to get more $) Parts cost: compared to what I find on the internet is a lot more expensive. You be the judge of servicing. More

The appointment was easy to make. I had a slow leak and wanted to get it repaired ASAP. Ken Vachris was able to arrange an appointment in the early afternoon (4:00PM), I was seen promptly and the tire was wanted to get it repaired ASAP. Ken Vachris was able to arrange an appointment in the early afternoon (4:00PM), I was seen promptly and the tire was fixed quickly. While waiting for the repair I was able to use one of their computers that are set up in the waiting area along with a nice cup of coffee and refreshments. The experience couldn't have been any easier. More

I received excellent, prompt and very professional service from the maintenance and management staff. I have recommended Rallye to my friends who own Mercedes vehicles. service from the maintenance and management staff. I have recommended Rallye to my friends who own Mercedes vehicles. More

I came at the appointed time and did not have to wait. Mr.Ciccotelli was knowledgeable about the car, engines, etc. He told me the estimated time for analysis, explained the mechanical problems with the Mr.Ciccotelli was knowledgeable about the car, engines, etc. He told me the estimated time for analysis, explained the mechanical problems with the car and the cost. The car runs beautifully. I appreciated working with a professional. More

The car was returned very dirty. I did not accept the car until they cleaned it? It looked like someone dropped something on the drivers side floor matt and left it. I showed the women at the desk. I was ve until they cleaned it? It looked like someone dropped something on the drivers side floor matt and left it. I showed the women at the desk. I was very disappointed. Previously all service appointments were a pleasure. More

I brought my car in without an appointment because I kept losing pressure in one of the tires. They were very accommodating and took my car without any questions asked. I left the car there and was very surp losing pressure in one of the tires. They were very accommodating and took my car without any questions asked. I left the car there and was very surprised when I received a phone call that let me know my car was done in less than an hour. Stephen Augustine was very helpful and a pleasure to deal with. The receptionist was pleasant and not at all difficult when I just came in without an appointment. More