Randall Reed's Planet Ford

The response is polite and they are all about making the sale. Oh, and getting a “5” on the Ford dealership survey. But they also don’t provide a buyer’s order (where everything is detailed) ahead of signin sale. Oh, and getting a “5” on the Ford dealership survey. But they also don’t provide a buyer’s order (where everything is detailed) ahead of signing paperwork electronically (even though I asked for one twice). I noticed a charge for $1,705 for “accessories” and when I questioned it, I was told it includes window tint, wheel locks, DNA theft deterrent, and Quantum interior and exterior protection. All of these are dealer add-ons that cost very little to the dealer (research it for yourself). This charge was added AFTER we had negotiated the final price, and I pushed back telling them it was not listed on the website and I didn’t ask for, nor did I want, those extras. He then told me he could discount it to $599 or he could find a car without those features. I told him that, no, I wanted the car we had agreed on and he couldn’t just add those things at the end. If I hadn’t looked at the numbers and asked, I wouldn’t have known. I basically told them that the dealer add-ons after the fact was not something I could accept and if they could get back to the agreed upon price, I would still be interested. He assured me they would take it off. When we finally got the paperwork there was a form to sign that said that someone had gone over a Consumer Benefits Package of $199 and by signing I agreed to it. I told them I wouldn’t sign it because I didn’t know what it was and no one had gone over it with me. However, since it was electronic signatures, I couldn’t move forward if I didn’t sign it. Manny seemed shocked that no one had gone over it with me, and he couldn’t believe I had not yet seen a buyers order (that I had requested twice) before being asked to sign it. He assured me that if we submitted the paperwork they would issue a refund check for the CBP. Henry even sent me a picture of the check request being turned in to their bookkeeper to issue a refund check. They kept hounding us every few days after that, begging us to rate them a “5” on the Ford Dealer survey, but I told them I had no problem giving them a 5 if the check came through and they kept their word. Guess what. The check never came, even though they told me it was sent over a week before. We live in Louisiana—it doesn’t take 10 days to get a piece of mail here. We never received it, and the Ford survey expired while we waited on the check. Joke’s on me—even though I didn’t pay the full $1,705 they tried to stick me with, Henry found a way to pad his commission with that extra $200. My advice—get everything in writing BEFORE you are asked to sign it. Another shady tidbit-once I clicked on the link to start signing, it expired 10 minutes after you start. They had to resend because I was trying to read everything before I signed it the first time. They are some really nice fellows, but that’s about the best I can say. The rest is shadier than a Louisiana live oak. Buyer beware. I do love the car, though. More

Richard Fuller is always great to work with. He is knowledgeable and kind. Overall, the build is clean, neat and everyone is nice. Great experience again!!! He is knowledgeable and kind. Overall, the build is clean, neat and everyone is nice. Great experience again!!! More

Clean and comfortable. Very knowledgeable sales agents that helped me during my purchase and always offered water Very knowledgeable sales agents that helped me during my purchase and always offered water More

If it had an option for ZERO stars that’s exactly what I would have chosen. The vehicle I purchased had some things that needed to be fixed (moon roof fabric was hanging, windshield was cracked, the under c would have chosen. The vehicle I purchased had some things that needed to be fixed (moon roof fabric was hanging, windshield was cracked, the under carriage splash shield was all duct tape) and I was promised that these things would be fixed. I was also promised GAP insurance. Shortly after I purchased the car the 3 gentleman that I worked with no longer were employees there. For 8 months I called and left messages, sent texts and emails with no response. I even provided all the proof that these things were promised. My payment is at $700 a month. It wouldn’t cost them hardly anything to fix these things. Maybe it was because I’m a female but who knows…. But I’ve come to find out that car salesman are con artists at its finest. And come to find out I’m not the first female they have done this too. More

Everyone here was great all around I have a very great experience no complaints at all experience no complaints at all More

Henry was great to work with, very knowledgeable and professional looking forward to working with him again. professional looking forward to working with him again. More

The service we received from planet ford was great. They even delivered the truck to us. They even delivered the truck to us. More

Hector’s knowledge and customer service was excellent from beginning to end and we will continue to purchase our vehicles there! from beginning to end and we will continue to purchase our vehicles there! More

Very professional work in every way in order for you to get approval on your purchase on the most convenient way within your budget get approval on your purchase on the most convenient way within your budget More