Randall Reed's Planet Ford

Such a great team. My vehicle was well taken care of and within the timeframe that was promised! I will definitely be back My vehicle was well taken care of and within the timeframe that was promised! I will definitely be back More

Took truck in on a Tuesday after speaking with advisor Monday. Recall for tailgate and message center showing unnecessary trailer disconnect message. Nothing done for a week with little communication. Had Monday. Recall for tailgate and message center showing unnecessary trailer disconnect message. Nothing done for a week with little communication. Had to have truck so picked it up Monday with nothing done. More

Dealer tells you one thing and does another. Lie to your face. First car broke down. I told them I was not happy with it. They gave me another to try til Friday. Came back Friday to sign papers Lie to your face. First car broke down. I told them I was not happy with it. They gave me another to try til Friday. Came back Friday to sign papers on Second car and cancel first. They said I had to get the first car because they had turned in or finalized first the contract. I refused. I found a policy for 14 days they have give me a car that I am happy with or give my 4,000 down payment back. 3 months later I still had no tags. The whole time they had them. Would not release because of their mess up of $500 from first contract to second contract. So I had to pay that to get my tags. Cynthia was our salesperson. She was the sweetest and trying to help as much as she was allowed. NEVER AGAIN!!!!! More

Tim in the Service Dept. was excellent, with everything that was going on with my vehicle, he has the best customer service. was excellent, with everything that was going on with my vehicle, he has the best customer service. More

Quick and painless. Understood the issue and executed a fix for it. Very clean waiting room that includes a cafe. Understood the issue and executed a fix for it. Very clean waiting room that includes a cafe. More

I’ve purchased 2 vehicles from Planet Ford in Humble. I always bring my truck for service there even when I needed collision repair. Excellent costumer service especially Mr. Steve Bishop, he’s always pr I always bring my truck for service there even when I needed collision repair. Excellent costumer service especially Mr. Steve Bishop, he’s always professional. More

The main reason for using this dealership has been because of the service advisor. Kelli has ensured that our service is taken care of as expeditiously as possible. because of the service advisor. Kelli has ensured that our service is taken care of as expeditiously as possible. More

Professional, respectful, and not pushy. As a customer this goes a long way for me. They found the vehicle that I described and at an agreeable price. As a customer this goes a long way for me. They found the vehicle that I described and at an agreeable price. More

Very good job I appreciate all that you do the best customer service ever appreciate your service customer service ever appreciate your service More

Kelli gave the best service I have ever had from anyone ever at any repair shop. I have worked and managed Discount Tire stores for 32 years and I would love to have 20 employees of this quality in my stor ever at any repair shop. I have worked and managed Discount Tire stores for 32 years and I would love to have 20 employees of this quality in my store. I never went more than 15 minutes when I contacted her about my truck and its status. Customers want to be talked to and kept in the know about what is going on with their vehicle, even if it is bad news. Thanks again Kelli for all your help and making a tough situation easy to deal with. More