Randall Reed's Planet Ford

I love planet Ford. I specifically appreciate Amanda Wade. She's knowledge and gets things done quick and correctly I specifically appreciate Amanda Wade. She's knowledge and gets things done quick and correctly More

Took my 2017 Ford Mustang in with yellow wrench light on and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. Acco and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. According to the engine tech there was a gauge in the engine (per service advisor it was a manufacturer defect) which allowed coolant into cylinder. I questioned this because if it was a manufacturer defect it wasn't a new issue so why is my vehicle performing poorly all of a sudden. I never got an answer on that. After paying $5095 to have the engine repaired I picked my car up and was unable to drive it off the dealership lot. The wrench light was still on and it was still hard shifting. The car stayed there and a censor was replaced. I was told a second time that my car was ready and it did the exact same thing I was back at the dealership within 15 minutes. Additional, repairs were done to the transmission main harness, and I've not had that problem again. My vehicle was misdiagnosed originally and I'm out off pocket for $5000 as a result. The repairs there were made had nothing to do with the issue I brought my car in for. More

Horrible dealership! Definitely don’t work with Kenadi or Alex in the sales department. They are dishonest and very difficult people. Definitely don’t work with Kenadi or Alex in the sales department. They are dishonest and very difficult people. More

Bought my last five cars here. .. will never spend another dime at this dealership! Parts dept. reps were rude, then the service dept. seemed to be too bothered to help me when I w .. will never spend another dime at this dealership! Parts dept. reps were rude, then the service dept. seemed to be too bothered to help me when I was stranded for SIX HOURS with my daughter in my 3 month old car! Sales rep, was great, but when you can't be bothered after the buck is made... no thanks! Finally called another dealership, they got my car towed in less than an hour and had a loaner waiting on me when I arrived. More

This is the best dealership I ever been. The people are awesome, there are so dedicated The people are awesome, there are so dedicated More

The people at Planet Ford were extremely helpful and willing to go out of their way for me. willing to go out of their way for me. More

Kelli is awesome! !!! She keeps me informed of the progress of the vehicle and if there are any parts that will be on special order or may cause a delay in being ready. !!! She keeps me informed of the progress of the vehicle and if there are any parts that will be on special order or may cause a delay in being ready. More

I went to go get my vehicle diagnosed because I was having a leak from somewhere. They charged me $200 for the diagnosis and told me the incorrect information. My rear main seal was leaking and they to having a leak from somewhere. They charged me $200 for the diagnosis and told me the incorrect information. My rear main seal was leaking and they told me it was my oil pan gasket. Waste of time and money. More

Everyone was very helpful. Tray went above and beyond to make sure we were taken care of. Tray went above and beyond to make sure we were taken care of. More

If you want to buy a lemon and get horrible customer service I definitely recommend coming here......My family member purchased a used vehicle from here 2 months ago and has not gotten it yet. Their sal service I definitely recommend coming here......My family member purchased a used vehicle from here 2 months ago and has not gotten it yet. Their sales team and management team are horrible. From the start they made promises they couldn't keep and just gave us the run around. Not willing to help you at all. A waste of time and money and ruin your credit kind of dealership!!!!!!! More