Randall Reed's Planet Ford

Really great experience, very streamline process for buying a vehicle. The salesmen listened to what I wanted and help me locate the right vehicle with the right equipment buying a vehicle. The salesmen listened to what I wanted and help me locate the right vehicle with the right equipment More

I was cool with letting the dealer keep my vehicle for a week to get a recall done and oil change done as they were busy. I didn’t ask for a shuttle or a rental/loaner car. I arranged my own transport and w week to get a recall done and oil change done as they were busy. I didn’t ask for a shuttle or a rental/loaner car. I arranged my own transport and went without a car for a week. Not to mention this was the second time I had to come back for the same recall. I was messaged my car was ready for pickup. I left work headed over to pick it up only to find that the dealer lost my vehicle which the time it took to find my vehicle made me late returning to work. All of my mirrors were adjusted/changed as well as my driver seat. Not simply moved forward or back the seat was lowered to the ground and reclined back like someone was joy riding. My radio station was changed also. Absolutely ridiculous. I’m not sure how a service dept. would not no that rule number one should be don’t mess with a customers settings. Extremely disappointed and frustrated. More

Very easy , felt welcomed and comfortable, well taken care of , perfect customer service , awesome experience care of , perfect customer service , awesome experience More

Provided great customer service and treated me like family. No long wait times for the service department. family. No long wait times for the service department. More

Lack of communication from service team. Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could p Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could pull all this data from the truck directly without the dealership. Scheduled a time to bring in truck for service. After a week of no updates I called back and was told the shop manager was driving it to try and get code to come back on truck. After another week with no update and no mileage increase in ford pass app I called back again to customer care. Was told my truck was still sitting on lot and not in the shop. My truck was 2 weeks old and it was not a priority to anyone but the customer care director. I now have my truck back since nobody was working on it. When picking it up I was told they sent it to diagnostics even though they already had all the error codes. I now have to take it back again when a spot opens up in the shop. If they would have told me this from the beginning I would have been able to enjoy my brand new truck. More

The service was completed in a timely and professional manner. I used the Quick Lane so I did not have to schedule an appointment manner. I used the Quick Lane so I did not have to schedule an appointment More

Joseph @ Quick Lane has taken care of my vehicle(s) for many years. He is a very nice person. Should hire more like this. I just love this young man. many years. He is a very nice person. Should hire more like this. I just love this young man. More

Micheal and the planet ford team were great I recommend them to anyone buying a vehicle them to anyone buying a vehicle More

The guys at the quick lube always make sure I’m taken care of. I have always appreciated the service they provide me care of. I have always appreciated the service they provide me More

Henry Cisneros is an excellent sales person. Sold me 2 vehicles from Planet Ford this year. Sold me 2 vehicles from Planet Ford this year. More