Randall Reed's Planet Ford

The team lacks attention to detail and I’ve had to revisit for recurring issues multiple times. In addition to that, they have also caused issues due to poor workmanship and quality. The service revisit for recurring issues multiple times. In addition to that, they have also caused issues due to poor workmanship and quality. The service contact has been accommodating, and supportive but the service management fails to follow through on actions committed by the service desk folks. An example is covering rental fees for the lack of having loaners on maintenance issues caused by the technicians. I’ve had to make multiple phone calls to rental agency, ford management folks and waste many hours dealing with their poor attention to detail, communication, and customer service. I love Ford and have had 3 explorers, two from this dealer, but this specific 2020 ST is plagued with reliability issues. Due to that, and having all of these experiences, my next explorer will not be purchased from this location. More

Oliver is the best…. he was so patient throughout the process. He made it so easy for me. he was so patient throughout the process. He made it so easy for me. More

It would take a whole page to explain my many complaints. I feel nothing will ever be done even if I did express my concerns I feel nothing will ever be done even if I did express my concerns More

The dealer experience was great, Gabriel and there was a lady helped, they were super nice. lady helped, they were super nice. More

Awesome, fast service. The wait time was accurate. The cafe was a nice place to work while I waited. The wait time was accurate. The cafe was a nice place to work while I waited. More

The only issues that I experienced is the sales people trying to talk to you right out of the vehicle. Jorgie was amazing and was able to help me get the vehicle I wanted trying to talk to you right out of the vehicle. Jorgie was amazing and was able to help me get the vehicle I wanted More

Mike was very knowledgeable about the car I brought. He answered all of my questions and made sure I was comfortable with my purchase. As a first time car buyer, I highly recommend him! He answered all of my questions and made sure I was comfortable with my purchase. As a first time car buyer, I highly recommend him! More

Great service, was able to fix my issue with my vehicle quickly, and kept me up today on the process quickly, and kept me up today on the process More

very satisfied with my experience purchasing a new vehicle. the whole experience was amazing. will recommend to future car buyers vehicle. the whole experience was amazing. will recommend to future car buyers More

When in finance, I felt distracted and misled. I will be returning next week and disputing this contract as the numbers don't make sense. The extended warranty and service contract I was told wa I will be returning next week and disputing this contract as the numbers don't make sense. The extended warranty and service contract I was told was 6k and I was credited back 3700 from my trade. That is not what this contract shows, I was charged an additional 3700 for a separate maintenance contract. I need someone from Planet ford to sit down and go through closing again and get this correct. I show I should be financing much less than what they have me at. The finance person as well as salesmen continued to talk about personal things with me while doing this deal which in my opinion is misleading. I want someone from finance to call me Monday morning. 936-548-9603 Ken Victorick More