Randall Reed's Planet Ford

Ford Motor Co does not care about the American paying customer Need a car rental. I cannot very well make a car payment if I cannot get to work customer Need a car rental. I cannot very well make a car payment if I cannot get to work More

Had my F-250 serviced at Randall Reed Humble and service was GREAT. It was completed ahead of the promised time at a very reasonable rate. was GREAT. It was completed ahead of the promised time at a very reasonable rate. More

I have been working with Richard Fuller since 2/1/22, when I first put my order in for my truck. Unfortunately, it was a long wait and I ultimately had to convert my order from a ‘22 to a ‘23 and there w when I first put my order in for my truck. Unfortunately, it was a long wait and I ultimately had to convert my order from a ‘22 to a ‘23 and there was no price protection. That was frustrating, but was not Richard’s fault. Richard was excellent to work with. Always very responsive when I had questions. Kept me informed of progress on my order and really made the purchase process easy. Really appreciated his help throughout my entire experience. I also had a really good experience working Kevin McKinnon. He was very responsive and professional in all my dealings with him. Kevin did a great job in helping me work through the aftermarket options. In particular, I was interested in a leveling kit, but was not approved for blue cruise. He called up his ready lift contact while I was in his office and we were able to chat with him about their testing with blue cruise and when they might approve for blue cruise. He also helped me the purchase of a bed cover and ceramic coating for my truck. Whenever I had a question he was very responsive and helpful. Finally, I dealt with Manny Diaz on the finance side. Very efficient process and able to get the deal done without hassle…even with a bit of a hiccup on my end with my credit access. More

I replayed twice to your inquire telling all is well,both times it come back saying address no good ??? I then used telephone to say all is well .the survey seems to be only thing that needs attention. John times it come back saying address no good ??? I then used telephone to say all is well .the survey seems to be only thing that needs attention. John Stefan More

Great people to deal with. Awesome experence very knowledable people.I defently will be back . Awesome experence very knowledable people.I defently will be back . More

Richard Benitez and Lyndi always make doing business with Planet Ford Humble a pleasure, they are on top of it. Planet Ford Humble a pleasure, they are on top of it. More

My service experience was excellent When I picked the vehicle up I was in and out, driving my car out of the dealership in less than 15 minutes. vehicle up I was in and out, driving my car out of the dealership in less than 15 minutes. More

Had to take my relatively new F150 upfitted truck into Plant Ford Humble with some noises coming from the Axle and a short timeframe before needing it for a long trip. Ned Shortsleeve was my service rep. Plant Ford Humble with some noises coming from the Axle and a short timeframe before needing it for a long trip. Ned Shortsleeve was my service rep. He was excellent throughout. I let him know of my timeframe and he communicated with me and made sure the problem was diagnosed & corrected under warranty with enough time for me to be on the road. Definitely recommend. Thanks Ned! More

I take my truck into Planet Ford for maintenance (I purchased it there). Nice cafe/waiting area. Kelly was very helpful and efficient. I appreciate her giving me a heads-up on up-coming maintenance purchased it there). Nice cafe/waiting area. Kelly was very helpful and efficient. I appreciate her giving me a heads-up on up-coming maintenance. No issues whatsoever. More

Guy Guidry is the best salesman there. He took time with me to look for the car/SUV i would be satisfied with. His service was excellent, and I rated him as top of the line for service. He took time with me to look for the car/SUV i would be satisfied with. His service was excellent, and I rated him as top of the line for service. More