Randall Reed's Planet Ford

Involved in a accident and Planet Ford repaired my vehicle. I was involved in an accident and they repaired my vehicle. They were very professional and very nice to me when I called to ask about my truck. I was involved in an accident and they repaired my vehicle. They were very professional and very nice to me when I called to ask about my truck. More

If you"re looking to buy a new or. used car or pickup, this is the place to go.. I just bought my 2nd new ford. F150 from this dealership. A truly great experience. this is the place to go.. I just bought my 2nd new ford. F150 from this dealership. A truly great experience. More

Rosie was very professional and pleasant! Excellent Rosie, is definitely an asset to your company! Extremely pleasant and professional! She’s shows that she cares about her customers and has great prof Rosie, is definitely an asset to your company! Extremely pleasant and professional! She’s shows that she cares about her customers and has great professional skills. JT, greeted me when I walked in and when I asked for Rosie, he didn’t point her out, he walked me down to her More

Oil Change I have a problem with the service on Oil Change. Ms. Barker fixes the problem I was very appreciated to her for taking care of the problem. I have a problem with the service on Oil Change. Ms. Barker fixes the problem I was very appreciated to her for taking care of the problem. More

a poor excuse for a simple oil change I truly believe the service advisors and service Manager want to do the right thing and provide the best service they can provide. I had my oil change I truly believe the service advisors and service Manager want to do the right thing and provide the best service they can provide. I had my oil changed and once again, the oil filter was leaking when I left. the quality of work the technicians are providing is very poor at best. the is the second time I had to take my truck back after an oil change. the first time, that had not even changed the oil as indicated on the paperwork. That event is well documented. In my line of work we have a system called dual verification. two people verify before and after we execute an operation, that it is done correctly. The first year we implemented the program, our error rate dropped 50%. Your error rate on my truck alone is 30%! You need to do something different. The quality of work the technicians are providing needs immediate attention. A simple oil change should never be an issue that a customer complains about. It is an easy way to make customers happy and get great ratings. A quick, efficient, oil change should be very simple. More

Service visit was great. Was in and out. They care of all my services needs this time. I will be back for service.. would recommend this quick lane department.. my services needs this time. I will be back for service.. would recommend this quick lane department.. More

The dealership was great and the sales associates I worked with were very helpful in attaining what my goals were for that day. They were a big help and managed to make the experience very painless. worked with were very helpful in attaining what my goals were for that day. They were a big help and managed to make the experience very painless. More

Had an excellent experience here. The staff was friendly the service was performed in the time promised and the prices were reasonable. I would definitely be back. the service was performed in the time promised and the prices were reasonable. I would definitely be back. More

2019 F-150 XLT. Ask for JP & Highly recommend this dealer I just recently purchased a 2019 F-150 XLT from Randall Reed’s Planet Ford. I worked with JP and would highly recommend you ask for him when making a I just recently purchased a 2019 F-150 XLT from Randall Reed’s Planet Ford. I worked with JP and would highly recommend you ask for him when making a purchase or visiting this dealership. He made the out of state purchase easy and was very transparent about the entire process and fees involved. There were no surprises or additional fees when I got to the dealership. He is very responsive and easy to get in touch with and was always willing to help in whatever way he could and explained all the features of the truck I would definitely recommend Planet Ford for your next F150 purchase as their prices are highly competitive in Houston. I was also impressed with the explanation of the truck features by Yusof and Pedro who saw us out the door with the truck. More

Excellent Service I was a first time buyer in search for a car. I showed up to Randall Reed's Planet Ford with no knowledge on car buying, and a hope to learn the proce I was a first time buyer in search for a car. I showed up to Randall Reed's Planet Ford with no knowledge on car buying, and a hope to learn the process. They were extremely helpful, and made my car buying experience truly delightful. More