Randall Reed's Planet Ford

Nick and Lorena provided me with excellent customer service while my expedition was in their service department for some repairs! They always get everything done in a timely manner! I highly recommend service while my expedition was in their service department for some repairs! They always get everything done in a timely manner! I highly recommend bringing your vehicle in to them for all your mechanical needs. More

4 hours for a oil change. Was told it would take 2 hours. The worker is slow and on his cell phone. Unacceptable. It took o er 2 hours for my truck to get into service bay. And then the worker took o The worker is slow and on his cell phone. Unacceptable. It took o er 2 hours for my truck to get into service bay. And then the worker took over a hour to a perform a oil change and rotate tires. The recall only took 5 min More

Professionals From the selection and purchase of our new Ranger Lariat (Ken), to the “finishing touch” modifications we wanted (Kevin), we were working with experie From the selection and purchase of our new Ranger Lariat (Ken), to the “finishing touch” modifications we wanted (Kevin), we were working with experienced, confident professionals that gave us a fair deal on what we wanted. More

Brake service The service department opens at 7am and I had an Uber bring me to drop me off so I could pick up my truck. The Uber arrived at 6;45am and dropped me o The service department opens at 7am and I had an Uber bring me to drop me off so I could pick up my truck. The Uber arrived at 6;45am and dropped me off and it was freezing cold outside. The service department opened the door and said I could sit inside until the service department opened. Little things like this really help and show the great character of the employees there. I've had my truck almost 3 years and they've done an outstanding job every time!! More

Great customer service from Amanda, I got out earlier even though I was told it was going to be a two hours wait for my oil change. Keep it up! even though I was told it was going to be a two hours wait for my oil change. Keep it up! More

Everyone from sales has o management was awesome. Sales director personally stepped in during financing and made sure i got everything i wanted. Ken Riley in sales was the best salesman ive ever dealt with director personally stepped in during financing and made sure i got everything i wanted. Ken Riley in sales was the best salesman ive ever dealt with More

Been purchasing all vehicles from Planet 59. Many purchased thru KRiley. Been completely satisfied. Will continue to purchase from them in future!! They worked with me on a vehicle on another dealer purchased thru KRiley. Been completely satisfied. Will continue to purchase from them in future!! They worked with me on a vehicle on another dealer lot and was able to get it same day!! Great service. More

My vehicle was completed ahead of schedule and I was given a report card on services needed. I will return to this dealership every time I need my f150 serviced. Thanks given a report card on services needed. I will return to this dealership every time I need my f150 serviced. Thanks More

Excellent dealership! No bull straight forward awesome customer service from sales to finance to service department. We will definitely go back. Go see Byron Nelson! customer service from sales to finance to service department. We will definitely go back. Go see Byron Nelson! More

Went in for my regular oil change at about 0830 on Friday 11/01/2019, was told there was a 90 min wait (those always stink, lol) but it needed to get done so this gave me plenty of time to charge my phone, c 11/01/2019, was told there was a 90 min wait (those always stink, lol) but it needed to get done so this gave me plenty of time to charge my phone, check emails, eat breakfast, etc. 1000 came around, they came outside to get my keys and pull my truck up to start working on it...talk about a spot on wait time right! 🙂 Everything was taken care of fairly fast and professionally as always which is why I'll pay the extra money to have all of my services performed at Randall Reed Planet Ford in Humble! 👌 All the guys there were super helpful & friendly but big shout out to Mrs. Lyndi and Mrs. Rosie for going above and beyond, making my time there that day totally worth it! 🎉😁👍 More