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Randall Reed's Planet Ford
Humble, TX
2,893 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,893 reviews
October 29, 2019
Great buying experience. I looked online and found they had the truck I wanted and was able to negotiate the price before driving the hour to get there. Will shop here again. had the truck I wanted and was able to negotiate the price before driving the hour to get there. Will shop here again. More
by James Darin Fountain
Employees Worked With
Other Employees :
Dennis Williams, Greg Stegman
October 28, 2019
DON'T PRESUME ANYTHING WE WERE PLEASED WITH THE SALESMAN KEN, HE WORKED WITH US FOR SEVERAL HOURS MAKING OUR CHOICE EASIER THEN EXPECTED, MY WIFE COMMENTED HOW COOL HIS ATTI WE WERE PLEASED WITH THE SALESMAN KEN, HE WORKED WITH US FOR SEVERAL HOURS MAKING OUR CHOICE EASIER THEN EXPECTED, MY WIFE COMMENTED HOW COOL HIS ATTITUDE WAS AND HOW HE DID NOT RUSH US LIKE PAST EXPERIENCE. WE WERE ABLE TO MAKE AN OFFER THAT MANAGEMENT ACCEPTED AND FROM THERE KEN SAID WE WOULD BE VISITING A COUPLE MORE OFFICES TO COMPLETE THE DEAL. WE FIRST WAS MET WITH SOMEONE THAT EXPLAINED OUR MANUALS and WENT OVER THE OPERATION OF THE VEHICLE . SOON AFTER THAT WE WERE IN THE FINANCE OFFICE. THERE WE WERE SHOWN ON TABLE TOP REVIEW OF THE WARRANTIES. And SERVICE CONTRACTS. AT THE BOTTOM OF THE PAGE WAS A DOLLAR FIGURE. WE REVIEWED EACH AND CHOOSE THE BEST AS IT WAS ON A FEW DOLLARS MORE. WE DID NOT KNOW THIS DOLLAR FIGURE WAS THE AMOUNT OF THE PAYMENT FOR 72 MONTHS. DID NOT ASK ONLY ASSUMED THIS TO BE THE COST OF THE SERVICE PLAN WHICH WE THOUGHT WAS REASONABLE. WE CONTINUED TO GO OVER THE PAGE AFTER PAGE OF THE DOCUMENTS THAT NEEDED TO BE SIGNED. WITH LITTLE EXPLANATIONS. IF THERE WAS ANY IT WAS SHORT AND BRIEF LIKE THIS IS YOUR TIRE COVERAGE. THIS IS YOUR WINDSHIELD COVERAGE.. ETC. ETC. WE COMPLETED THE SIGNING AND THE DOCUMENTS WERE PRINTED AN PUT INTO AN ENVELOPE. WE DID NOT OR WAS NOT INTRODUCED TO ANY MANAGEMENT. WE WERE ESCORTED TO OUR NEW RIDE AND ON OUR WAY HOME. OUR SALESMAN KEN HELPED. KEN WAS A GREAT HELP. AFTER WE WERE HOME WE REVIEWED THE DOCUMENTS THIS IS WHERE WE HAVE A PROBLEM. OUR OUT THE DOOR FIGURE WAS ABOUT $9000 MORE THEN WE AGREED UPON WHEN WE MADE THE DEAL????? REVIEWING THE CONTRACT FOUND THE SERVICE CONTRACTS AND OTHER FEES THAT WERE NOT WHAT WE EXPECTED. WE WERE LOOKING FOR THE OUT THE DOOR FIGURE.... WE WENT BACK TO THE DEALER. KEN CONTACTED THE FINANCE OFFICE WE SAT DOWN TO GO OVER THE CONTRACT AGAIN.. THIS TIME WITH QUESTIONS. WE DECIDED TO CANCEL THE EXTENDED WARRANTIES AND OTHER FEES. THAT WERE ABOVE OUR OUT THE DOOR AGREEMENT. WE WERE TOLD THAT HE WAS NOT ABLE TO DO THIS NOW, HE WOULD HAVE TO WAIT 30 DAY UNTIL THE CONTRACT WAS FINALIZED? ???? BEFORE HE COULD MAKE ADJUSTMENTS?? IT HAD ONLY BEEN 24 HOURS SINCE WE WERE IN HIS OFFICE. THIS DON"T SEEM RIGHT AGAIN WE ARE ASSUMING HE IS TELLING US THE TRUTH. WE DON"T FEEL COMFORTABLE ABOUT THIS AND ARE HESITANT AS TO WHAT WE WILL BE TOLD NEXT. AGAIN WE DID NOT MEET ANY MANAGERS. WE FEEL WE ARE BEING LEAD DOWN THE WRONG PATH TO AN EXPENSIVE LEGAL BATTLE OVER THE CONTRACTS. FINANCE OFFICER WAS SHORT COMING IN BRIEFING THE CONTRACTS TO EXPLAIN EACH ONE TO OUR UNDERSTANDING. WE HOPE THIS WILL BE RESOLVED AFTER WE GO BACK TO THE FINANCE OFFICE HEN THE CONTRACTS ARE COMPLETED. More
by FORD DEALER
October 28, 2019
I got what I asked for. An oil and filter change. I just I got what I asked for. An oil and filter change. I just wish they’d quit trying to sell me the extras. Too expensive for air filters (engine and ca I got what I asked for. An oil and filter change. I just wish they’d quit trying to sell me the extras. Too expensive for air filters (engine and cab) for one on a fixed income. More
by Glc
Employees Worked With
John 'JT' Thomas
October 27, 2019
Customer care throughout purchasing process Customer satisfaction is the goal at Planet Ford. Upon arrival to see which truck I was going to purchase, I was met by Vicky who immediately listened Customer satisfaction is the goal at Planet Ford. Upon arrival to see which truck I was going to purchase, I was met by Vicky who immediately listened to what I wanted and began offering options. Once the decision was made on the model, Vicky worked diligently to try and close the deal. I had a better offer from another competitor, but she was determined to close a deal with me. Due to Vicky’s diligence, dedication, and truly wanting me to be in the truck I preferred, we closed. More
by Joseph
Employees Worked With
Other Employees :
Vicky Smario, John 'JT' Thomas, Daniel Fraleigh
October 27, 2019
Oil change Went to the quick lube in Porter on a busy Saturday around 1100. Checked in. Was told that there was a 2 hour wait. I decided I’d go ahead and wait b Went to the quick lube in Porter on a busy Saturday around 1100. Checked in. Was told that there was a 2 hour wait. I decided I’d go ahead and wait bc I had a free oil change courtesy of Belinda Sage at planet(Tks). I was in and about in 45 mins. Not bad for a busy Saturday. More
by F 150
Employees Worked With
October 26, 2019
Free oil change Very friendly and courteous staff. for a Saturday morning; everything went surprisingly fast; only 2 hour wait. Clean waiting area. Tv on to hel Very friendly and courteous staff. for a Saturday morning; everything went surprisingly fast; only 2 hour wait. Clean waiting area. Tv on to help time pass a little quicker. More
by Explorer
Employees Worked With
don't remember names
October 26, 2019
KRSmith Very Good experience with Adrian and Daniel. These guys are Very personal and friendly I would recommend them if you go to Planet Ford in Humble. Very Good experience with Adrian and Daniel. These guys are Very personal and friendly I would recommend them if you go to Planet Ford in Humble. More
by KRS
October 25, 2019
Oil Change The service department has always been first class and treats me as part of their family. I look forward to purchasing my next truck at Planet Ford in The service department has always been first class and treats me as part of their family. I look forward to purchasing my next truck at Planet Ford in Humble. More
by humtex49
Employees Worked With
John 'JT' Thomas
October 24, 2019
AWESOME EXPERIENCE Will was awesome. He helped me with everything I needed. I went in there with a hope and a prayer and he made it happen for me. For what I got being a Will was awesome. He helped me with everything I needed. I went in there with a hope and a prayer and he made it happen for me. For what I got being a first time buyer, I was shocked I actually drove off the lot. Would definitely recommend him. More
by Christian Hernandez
Employees Worked With
William Philips
October 24, 2019
Review of my vehicle purchase Jay Rosenthal did a great job as my sales person. He was very professional and most important to me a "down to earth" person. He made what is usuall Jay Rosenthal did a great job as my sales person. He was very professional and most important to me a "down to earth" person. He made what is usually a stressful situation a pleasant one! More
by Jay
