Randall Reed's Planet Ford

0 ratingThis Is the 2nd. time I used Planet Ford 59 0 rating This Is the 2nd. time I used Planet Ford 59 service in the last year and half.  The 1st. time was February/March of 2019, I brought my car 0 rating This Is the 2nd. time I used Planet Ford 59 service in the last year and half.  The 1st. time was February/March of 2019, I brought my car in to have the brakes done.  Within a few days, I had my Grandchildren, and husband with me, and I couldn’t stop the car, my brakes went out on me!  Thank God I was on a street in a residential area, and not on the freeway!!!  We got out and looked, and found a part on the road by my back tire, Planet Ford service forgot a bolt that should have been there, it was the piston that was on the road.  This happened on a Sunday, so I had to pay to have my car towed to my house and wait till Monday to call Planet Ford.  Once I contacted the dealership, they did contact me back, and did take care of everything, from having my car towed in and repaired, AGAIN.  But they wouldn’t have had to do it, if the service tech would have done their job right the first time!!!    Let alone we could have been injured or killed, because of their mistake. Now this is the 2nd. time having my car at the same dealership, to have my A/C worked on.  After they checked over my car, they informed me I needed a A/C blower, struts, and tires.  We agreed on what work to be done, and I was waiting on the call to pick up my car.  Well I received that call, with a “I have good news and bad news”.  The work was done on my car, but now my car is in the body shop!   What, WHAT?!?   Yep one of the service techs were moving another vehicle and backed into my car…  Needless to say, this is the last time I bring my car to these idiots at Planet Ford 59 service.  I would not recommend anyone to have service done at this Planet Ford, take your money elsewhere! I was told on Tuesday August 18th, my car was done (a week and a day later).  Drive to the dealership, after paying $1,285. I was a block away from the dealership and my A/C started blowing HOT!!!  I took it back and asked for a refund, and was told the Lady who issues credit was gone for the day.  I have to wait till morning to get my refund.  Also I still have a broken lens, from when one of the Techs hit my car. The young lady who came out to help me when I returned, was the first person in a week that offered me a loaner vehicle. People please if you don't need to bring your vehicle there for repairs, don't! More

Lorena Barker Was really helpful. I need an oil change Lorena took care of me and my family she got me took care of me like a real professional. I have my wife and kids we me and she treated us like famil Lorena took care of me and my family she got me took care of me like a real professional. I have my wife and kids we me and she treated us like family I recommend Lorena to anyone 👍👍👍👍👍 More

Stuart McKenry this person has been helping me and my family for over 7 years he’s an excellent person very professional I recommend this person to anyone family for over 7 years he’s an excellent person very professional I recommend this person to anyone More

This sales man Ricky Tillman was very rude to me. I was not mad that I was not approved for a vehicle purchase. I am furious that this salesman was trying to talk down to me and the way he was enunciating not mad that I was not approved for a vehicle purchase. I am furious that this salesman was trying to talk down to me and the way he was enunciating his words too me like I was stupid. I went by the dealership to follow up on my visit from over the weekend. This salesman was also telling me and my husband that they were work on a deal with no money down. Guess that was a lie too. I will not recommend this dealership to anyone, due to no professionalism, communication and rude salesman. This is not how you treat customers. I will never give my business to a dealership that treats their customers this way. More