Randall Reed's Planet Ford

The repair was superb and completed in less time than promised. I will use them again if I am in need of additional service promised. I will use them again if I am in need of additional service More

i got an email about a recall on my car and how important it was. gave Evan Coleman a call and he right away got my car serviced and running smoothly. He always makes sure to explain things to me where i und it was. gave Evan Coleman a call and he right away got my car serviced and running smoothly. He always makes sure to explain things to me where i understand what’s going on and what will happen. Then when everything was said and done i accidentally forgot my reading glasses in the loaner and he helped me get them back the very next day with no issues. I like how every time i send a call he’s so quick to reach back out and help me. More

Jeffery Sayers was great to work with on the Ford recalls to my new King Ranch to my new King Ranch More

Always a pleasure to see and work with the staff at Randall Reed's Planet Ford. Thank you all for the great experience and treatment received. Randall Reed's Planet Ford. Thank you all for the great experience and treatment received. More

They had great service was very helpful and gave me a loaner vehicle to use loaner vehicle to use More

Rodney Bogany is absolutely the BEST! ! The service dept ran into problems doing a transmission fluid and filter change. The truck on startup after the transmission change lit up like a ch ! The service dept ran into problems doing a transmission fluid and filter change. The truck on startup after the transmission change lit up like a christmas tree with error codes and then shutdown after 30 seconds. They had to keep my truck an extra day. He was able to get me a last minute loaner and kept me updated talking continuously. Chris and Todd were able to finally diagnose that the hybrid uses tubes in the transmission pan and needed to be installed again prior to replacing the pan. A learning experience for all. Please extend Rodney a thanks and make sure he gets something for all his dedication and hard work. Extra time off or maybe a little bonus. He deserves it and more. If he ever goes, I’m gone. There a good advisors and then there a very few great ones. He is that latter classification. More

Terrible customer service. Made an appointment and they did not honor it and was like, “oh well”. I made a maintenance appointment and wanted them to diagnose an issue. They to Made an appointment and they did not honor it and was like, “oh well”. I made a maintenance appointment and wanted them to diagnose an issue. They told me it would be at least 6 hours to see my truck for maintenance and 2-3 weeks for the diagnostic. They offered no other time nor a loaner. The person that was “helping” me was ABSOLUTELY no help. He was rude as xxxx. More

I had a very good experience at Randle Reed Ford. It was fast and friendly and didn't take forever.The sales rep was extremely helpful and the financial advisor was straight to the point.Their team m It was fast and friendly and didn't take forever.The sales rep was extremely helpful and the financial advisor was straight to the point.Their team made this a very easy and to the point process. More

Great experience working the the sales team. They went out of their way to help me surprise my wife with her new Mach e . Thanks for all the help. They went out of their way to help me surprise my wife with her new Mach e . Thanks for all the help. More

I bought my vehicle at the end of August and was told it was not available after I signed the paperwork. I still do not have it and no contact from Planet Ford. Manny the finance person called me on Oct 3 was not available after I signed the paperwork. I still do not have it and no contact from Planet Ford. Manny the finance person called me on Oct 3rd checking on me and I informed him that I have not received my truck yet. He said he would check into it and let me know. He did not call me back. I am going to cancel the purchase and go to a Dodge. More