Randall Reed's Planet Ford

Salesman Ken was outstanding. Made me feel very comfortable during the process. Phenomenal and very professional 💙 Made me feel very comfortable during the process. Phenomenal and very professional 💙 More

If you’re looking for a service department with competent technicians who actually inspect vehicles rather than just checking boxes, avoid Randall Reed’s Planet Ford. I dropped off my F-150 FX4 King Ranch technicians who actually inspect vehicles rather than just checking boxes, avoid Randall Reed’s Planet Ford. I dropped off my F-150 FX4 King Ranch while out of town on a cruise, explicitly requesting a comprehensive 50,000-mile service. I gave them blanket pre-authorization to perform any necessary maintenance and repairs up to $800 so they wouldn't need to track me down for approval while I was away. What did I get? An oil change, a tire rotation, and a lazy brush-off that "everything is fine." They completely failed to perform standard preventative care for this truck and climate—no 4x4 drivetrain service, no Texas-heat A/C service, and no sunroof track lubrication. Worse, their "inspection" missed blatant, unmistakable issues that any competent technician should have caught immediately: Loud, unmistakable belt noise on every single startup. A malfunctioning backup sensor throwing repeated faults. I gave them ample time, pre-approved funding, and an open runway to thoroughly maintain a high-end truck. Instead, they did the bare minimum of a 10-minute quick-lube shop and ignored obvious mechanical and electronic faults right in front of them. Zero thoroughness, zero attention to detail, and a complete waste of time. I will be taking my business elsewhere. More

Great guys helping me. They were quick and professional. They getter done fast. Thanks guys!!! They were quick and professional. They getter done fast. Thanks guys!!! More

I was able to have my truck serviced in a timely manner. It’s always appreciated when you are in a tight schedule. It’s always appreciated when you are in a tight schedule. More

Their friendly, prompt and very very courteous we really really enjoy our mustang thank you really enjoy our mustang thank you More

I had to get my Bronco Sport repaired. They did a great job and communicated with me every step of the way. They did a great job and communicated with me every step of the way. More

I took my vehicle to the service for just a service light and they have had since July 3 and the communication is terrible. and they have had since July 3 and the communication is terrible. More

Outside of the typical oil change & filter with tire rotation. The service department cannot fix big issues on vehicles. They will hold your vehicle for days without a loaner if you don't demand one fro rotation. The service department cannot fix big issues on vehicles. They will hold your vehicle for days without a loaner if you don't demand one from their management. Once the vehicle is returned after weeks of completion they is a 50/50 chance that they fixed the problem, sometimes coming back and saying we can replicate or see the issue with the car after telling the employee what the service is. More

Advidor was very helpful and service was amazing. No wait at all. I will definitely be back. No wait at all. I will definitely be back. More

Good job good price was easy to work with thanks for all the help you did the help you did More