Randall Reed's Planet Ford

Fast and efficient service . Done service within the stated time frame . Great doing business with you. Done service within the stated time frame . Great doing business with you. More

I was extremely happy to have been assisted in the most kindest way by the salesman who helped us kindest way by the salesman who helped us More

I had my 2022 Mustang in for the second time to address a wheel hub issue under warranty. Apparently there was a bad batch of hubs put onto the 2022 cars that were not properly lubricated at manufacture, th wheel hub issue under warranty. Apparently there was a bad batch of hubs put onto the 2022 cars that were not properly lubricated at manufacture, this leads to a chirping noise. At the first attempt to have this repaired, Ford’s fix was to lubricate the hub. That attempted remedy lasted about a week and the noise was back. I returned the vehicle to Planet Ford to have the hub replaced (as it should have been in the first place considering it drove over 5000 miles with improper lubrication), more than a week later I picked up it up with no work being done on the vehicle. I was told they couldn’t hear the noise. The car made the noise as I pulled out of the service center and makes it every time the car turns and changes direction. I do not fault the service advisors as they are just doing what they are told, but this is ridiculous, the car has 6000 miles on it, they know what the problem is and they won’t fix it until it gets worse. I am very disappointed. More

Wonderful staff, everyone was pleasant and easy to deal with. You had a large selection of the vehicle type we wanted, and we found our car thanks to Randall Reed! with. You had a large selection of the vehicle type we wanted, and we found our car thanks to Randall Reed! More

make ready was rushed. Battery needed replaced THREE DAYS after purchased. Tow hook cover was missing when delivered. Used car add ons not well explained. For instance Battery needed replaced THREE DAYS after purchased. Tow hook cover was missing when delivered. Used car add ons not well explained. For instance GAP coverage fee of $600 when I have it on my car insurance policy already. More

Generally great and smooth process with the sales team. Only nitpick is the time it took with the finance team. Only one staffer was there to assist 3-4 customers. Once there it went well enough. Kenadi Only nitpick is the time it took with the finance team. Only one staffer was there to assist 3-4 customers. Once there it went well enough. Kenadi is a superstar and should get a raise! More

Excellent service! ! The service staff does a super job !! Will come back!! Keep up the great work!! ! The service staff does a super job !! Will come back!! Keep up the great work!! More

Purchased multiple vehicles from the dealership but haven’t used the service department in a long time. Would not recommend the service department. Your appointment merely places you in line to get a t haven’t used the service department in a long time. Would not recommend the service department. Your appointment merely places you in line to get a technician to look at your vehicle. 2 weeks later they diagnosed the issue and then I waited another month for parts. Got my vehicle back and there is still a problem. Not a good experience. More

Excellent service Mr. Mike was so kind professional in talking with me good job I will request other people to go and shop for a new can or used Thank you for the s Mike was so kind professional in talking with me good job I will request other people to go and shop for a new can or used Thank you for the service By Martin contreras More

Derrick Wilkins did a nice job negotiating and executing the deal. Will recommend to our friends and family. the deal. Will recommend to our friends and family. More