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Randall Reed's Planet Ford
Humble, TX
2,914 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,914 reviews
March 16, 2024
Purchased multiple vehicles from the dealership but haven’t used the service department in a long time. Would not recommend the service department. Your appointment merely places you in line to get a t haven’t used the service department in a long time. Would not recommend the service department. Your appointment merely places you in line to get a technician to look at your vehicle. 2 weeks later they diagnosed the issue and then I waited another month for parts. Got my vehicle back and there is still a problem. Not a good experience. More
by DABROERING
Verified CustomerEmployees Worked With
Rodney
March 14, 2024
This is my fourth truck to purchase from them and each time has been great. time has been great. More
by shawnfolks7
March 13, 2024
I enjoy Randall Reed's Planet Ford because I have bought a couple of Vehicles there and enjoy talking to the people who work there. a couple of Vehicles there and enjoy talking to the people who work there. More
by wlbynum
Employees Worked With
March 13, 2024
Poor Quality and service! That should sum it up. Excessive wait times 2 months + for simple repairs, poor follow up and lack thereof, and incompetent work that almost immediat That should sum it up. Excessive wait times 2 months + for simple repairs, poor follow up and lack thereof, and incompetent work that almost immediately failed. They couldn't even correctly rotate tires; yes there is a big difference between rotational and non rotational rotations. Bottom line, I wouldn't return, not even to change a sticker on my vehicle, I have 0 confidence that they could even get that right!! More
by Private
Employees Worked With
Quick Lane
March 13, 2024
Answering the phones! We called several times and it was as NO ONE was working that day. No one would answer until finally a answering machine answered so we had to call s We called several times and it was as NO ONE was working that day. No one would answer until finally a answering machine answered so we had to call sales who transferred and still no answer. We then called the main number and they transferred and still no answer. Eventually after maybe the 7th or 8th call to service someone answered. Just a update would have been nice since our truck had been in the shop from tuesday morning at 9am- monday evening at 5pm. No other complaints! More
by KRYSTALDODSON1986
Employees Worked With
Rodney in Service
March 13, 2024
David Harrison was welcoming and facilitated a simple purchase experience. Trade and finance process went as expected. purchase experience. Trade and finance process went as expected. More
by jrgtnus
