Randall Reed's Planet Ford - Service Center

Worst service experience ever! My car was there for 2 weeks before they ever even diagnosed it and then told me it would be 6-8 weeks for repair and sorry don’t have a loaner or an My car was there for 2 weeks before they ever even diagnosed it and then told me it would be 6-8 weeks for repair and sorry don’t have a loaner or anything never will I ever return to that place and I am trading in the car I bought from there somewhere else More

Truck service. was very good , first service so no cost, Only annoying part was in the customer lounge they played the “VIEW” on TV so had to listen to Whoopi garba was very good , first service so no cost, Only annoying part was in the customer lounge they played the “VIEW” on TV so had to listen to Whoopi garbage More

Rodney is always fantastic to work with. Excellent customer service. He always goes above and beyond. Excellent customer service. He always goes above and beyond. More

Planet Ford has been real good to me and very respectful people. Kelli Campbell has been one of the best people I have ever met explains everything to you contact you keeps you updated. Great job respectful people. Kelli Campbell has been one of the best people I have ever met explains everything to you contact you keeps you updated. Great job number one in my book. More

They are friendly enough but the wait for an oil change was 3 hrs and no car complimentary car wash in fact I was told they didn’t have a car wash ?? Unacceptable was 3 hrs and no car complimentary car wash in fact I was told they didn’t have a car wash ?? Unacceptable More

When i walked in b9 ine greated me. The guy that was sitting just looked at his screen. Then said then told me to wait for the person that was bust, then said that he would go ahead and The guy that was sitting just looked at his screen. Then said then told me to wait for the person that was bust, then said that he would go ahead and help me. He was rude then the guy that did help me was rude. I have coupons from buying my car and he was trying to con me by take the one that had the most value then I told him to read it and he visited that he got the correct one. They didn't give me any update. When I left my check engine light came on so I had to drive back so that could be get the air out if the lines. Just horrible. More

Parking is a nightmare, need better drop off and pickup at 59 locations, but service is good at 59 locations, but service is good More

They took care of my issue. The last trip was nice having the service vehicle come to my house The last trip was nice having the service vehicle come to my house More

Evan was amazing! His communication throughout was much appreciated. He gave 5 star service! The process needs work - mechanic did not even look at my car for over a w His communication throughout was much appreciated. He gave 5 star service! The process needs work - mechanic did not even look at my car for over a week and I had to leave it at the dealership. The only thing that saved this experience was Evan's communication and willingness to accommodate me while the dealership had my car for over a month. More

The service center always takes care of me and my Shelby. White glove treatment every time! White glove treatment every time! More