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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,315 Reviews

1,315 Reviews of Randall Reed's Planet Ford - Service Center

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March 30, 2025

The service person, ‘TIM’ is always helpful and keeps me advised about my Ranger needs and is a credit to the service area and Planet Ford as a whole. Very professional. More

by ENTERPRISESHUTTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Z.
March 29, 2025

Check engine light comes on some days and turns off on its own take it to the service center and they don’t even consider fixing the problems with multiple codes. What they do is delete them then drive it More

by jlb772010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
March 29, 2025

Convienent. .. great customer service... perfectly works with my schedule would absolutely recommend to my friends and family More

by nora.malone2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
March 29, 2025

Absolutely the worst service I have ever received. From the start, the inspector (Israel) was rude, unprofessional, and spent more time complaining about Allstate and berating his own receptionist tha More

by jl82178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Scherer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Lona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Gerber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Martinez
March 29, 2025

Warranty work was performed within the promised time. Service techs were very friendly. Check in and out were very efficient. More

by KEWASILEWSKI61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name bye he was very good.
March 28, 2025

Just picked up my truck after adding some new stuff. Kevin McKinnon is great to work with. Helped me out several times now. He knows his stuff. Pleasure to work with. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McKinnon
March 27, 2025

Kevin worked right off the bat to get my factory brake controller for 2018 F150. Was a challenge to get it but he came through same day I called. Thanks Kevin you hustled for me and Mr. Randall Reed needs More

by Lonewolf77357w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

The tech that can do my service was very professional if needed again I would definitely recommend him Thank you More

by CFORDFDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Rodney is an excellent service advisor. He’s the reason I will only go to Randall Reed’s Planet Ford. More

by rbarba135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
March 24, 2025

Great service. Like the fact that they pick up my car and drop it off after service. Works best with my schedule. More

by estaychase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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