Randall Reed's Planet Ford - Service Center

Great service. Like the fact that they pick up my car and drop it off after service. Works best with my schedule. Like the fact that they pick up my car and drop it off after service. Works best with my schedule. More

Steve Bishop is a rock star. He took care of my truck expeditiously and kept me posted as my service progressed He took care of my truck expeditiously and kept me posted as my service progressed More

Very helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed help customers. I highly recommend Randall Reed More

Great job meets or exceeds expectations always a great value for the price of Parts and labor value for the price of Parts and labor More

Tim in the service department was excellent during my last visit for service. Highly recommended. last visit for service. Highly recommended. More

The Collision and Loaner dept staff were kind and professional. The only issue i had bad was that when i received my vehicle back the battery was dead. The battery was charged to start it and wass professional. The only issue i had bad was that when i received my vehicle back the battery was dead. The battery was charged to start it and wass told when i got home i should be okay. but that was not the case. I had to get a jump in the morning to be able to go where i purchased my battery. Luckily my battery was still under warranty and was replaced free. However, i was told by the battery tech that the repair shop killed my battery. i never heard back from anyone at the collision center asking what my findings were and given any assistance. so i will not take my vehicle back there. More

Henry was professional, friendly, and very helpful. We have been in contact with him for several years, and finally, we were ready to buy. Henry made the process smooth and pain-free. We would recom We have been in contact with him for several years, and finally, we were ready to buy. Henry made the process smooth and pain-free. We would recommend him to anyone. More

Service was completed promptly and Alyssa was courteous and remembered me from a previous visit and remembered me from a previous visit More

Terrible service. The worst we’ve ever had. Car was brought in for service and there for 2 weeks with an appointment. Upon pick up seat did not work. Engine light came The worst we’ve ever had. Car was brought in for service and there for 2 weeks with an appointment. Upon pick up seat did not work. Engine light came back on and tire pressure sensor fail came on as well. Brought back in to be fixed again. Both sensors were supposed to be fixed but tire pressure sensor came back on. Was supposed to bring it in again for service when our son was in town from college. Attempted to call service advisor multiple times, no answer. Left messages with another employee to have him call us back- no call back. I’d give this service department zero stars. Not sure how they keep business besides just the name recognition. We’d never use Randall Reed again. We will drive elsewhere. More

Kind, Friendly, quick service and at home service is a game changer. Highly recommended. Thanks. game changer. Highly recommended. Thanks. More