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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,317 Reviews

1,317 Reviews of Randall Reed's Planet Ford - Service Center

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August 11, 2023

Tim was great. very responsive. The loaner was so helpful and the department was also great. Very easy and pleasant experience More

by LMCHARBONEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Z
August 11, 2023

CJ was good and explained what had to be done. Listened to me when I also discussed knowing how certain features of the vehicle were to operate. More

by kellyciprick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

Great sales person JP, Lyndi was amazing, they worked hard to get me the best deal More

by THUNDERHAND0115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart McKenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan (JP) Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndi Sage - Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

Kelly is an awesome person. She communicates clearly and politely and I always feel like she truly cares. More

by JDBLAKELOCK2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Campbell
August 10, 2023

I have problems in my car and it’s under warranty when I ask to fix it they said you have to leave your car with us for 7 days only to check the problem and they will not give me any car loaner to use it wh More

by SGM200
Recommend Dealer
No
Employees Worked With
The employee at service department refused to repair my car
August 10, 2023

They were unable to fix the problem and offered no alternate solution paths. They even tried to say it was normal. More

by mickeyw22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
August 10, 2023

Great customer service from Kelli Campbell. Got my truck repaired quicker than estimated and was kept updated the whole time. More

by RYANKGUIDRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
August 10, 2023

Met my expectations by correcting the issue and completed the repair in just five days. More

by MWPAKULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
August 10, 2023

As always, Jose provides the best service! Always a pleasure to do business with him!! More

by BRITTANY.WRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in the service dept
August 10, 2023

Kelli is a great person. Got the car in and fixed. Only had the loaner for 2 days. More

by JPelzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
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