Randall Reed's Planet Ford - Service Center

Quick lane customer servise In the last 2-2.50 months I’ve taken my F150 to quick lane on 3 occasions. Reason for visits below. 1. Air condition cutting off when driving. I was In the last 2-2.50 months I’ve taken my F150 to quick lane on 3 occasions. Reason for visits below. 1. Air condition cutting off when driving. I was told I needed the system installed ($2000). I took it to another shop, the wiring hornist just needed to be replaced. $260 2. Check Temperature gage light came on. I was told the gage needed to be replaced and to do so the vale cover gasket would have to be replaced ($1100). Why would the vale cover gasket even need to be removed. I took it to the same shop for reason 1. $250 3. I have the oil changed deal with Quick lane. On my last visit, my radiator cap was missing. I replaced it myself. No call to inform me my truck was ready. I had to call them around 4:00 that evening. When I got there, my truck was in the bend and locked down. I’ve talked to the supervisor about all 3 visits and was told he would look into my complaints but have not heard back from him. It’s been 3 weeks. I left messages with Jeff Stapp also / no reply. with the way this has been handle, I really don't expect to hear back from anyone about this. More

great service Needed an oil change and tires rotated and new wiper blades. Was greeted right away and vehicle was taken in for service almost immediately. Wait ti Needed an oil change and tires rotated and new wiper blades. Was greeted right away and vehicle was taken in for service almost immediately. Wait time was reasonable for service being preformed. More

Past issues I had some past issues with Planet Ford but they went above and beyond to make sure everything was fixed to my satisfaction. The employees are extreme I had some past issues with Planet Ford but they went above and beyond to make sure everything was fixed to my satisfaction. The employees are extremely friendly and professional. I would highly recommend this dealership to anyone More

Amanda is an excellent asset to Randall Reed. I would follow her to another Ford dealership if she was to leave Randell Reed. Great customer relations. follow her to another Ford dealership if she was to leave Randell Reed. Great customer relations. More

Excellent customer service. Tim in Service center was very helpful. He contacted the insurance company to help get answers when I was unable to get them to return my phone calls. Tim in Service center was very helpful. He contacted the insurance company to help get answers when I was unable to get them to return my phone calls. More

DETAILS - WORK ORDER I misunderstood the information that was emailed to me but Roxie and the manager were nice enough to explain the details to me. Thank you for the extr I misunderstood the information that was emailed to me but Roxie and the manager were nice enough to explain the details to me. Thank you for the extra information it's was very helpful. More

VIP Service Received VIP service again. Easy to schedule and got me in and out as promised. Even fed me breakfast. Rosie Jones is always friendly and gives awesom Received VIP service again. Easy to schedule and got me in and out as promised. Even fed me breakfast. Rosie Jones is always friendly and gives awesome customer service. More

I went in to planet ford in humble to get some help with my recall and Rosie was the nicest most helpful advisor I’ve ever encountered I will definitely be back to see her again. my recall and Rosie was the nicest most helpful advisor I’ve ever encountered I will definitely be back to see her again. More

Took my old truck in for an estimate. Luis in fleet got it looked at pretty quick and was given an estimate on needed repairs which are very competitive with other dealerships i have visited. I will bring it looked at pretty quick and was given an estimate on needed repairs which are very competitive with other dealerships i have visited. I will bring all my ford vehicles in for repairs no matter how small,even my state inspections. More