Randall Reed's Planet Ford - Service Center

I was cool with letting the dealer keep my vehicle for a week to get a recall done and oil change done as they were busy. I didn’t ask for a shuttle or a rental/loaner car. I arranged my own transport and w week to get a recall done and oil change done as they were busy. I didn’t ask for a shuttle or a rental/loaner car. I arranged my own transport and went without a car for a week. Not to mention this was the second time I had to come back for the same recall. I was messaged my car was ready for pickup. I left work headed over to pick it up only to find that the dealer lost my vehicle which the time it took to find my vehicle made me late returning to work. All of my mirrors were adjusted/changed as well as my driver seat. Not simply moved forward or back the seat was lowered to the ground and reclined back like someone was joy riding. My radio station was changed also. Absolutely ridiculous. I’m not sure how a service dept. would not no that rule number one should be don’t mess with a customers settings. Extremely disappointed and frustrated. More

I don’t know where to begin service is horrible! !! Waited two and a half hours on an oil change. The guy doing the service got into my vehicle with oil on him, no paper or protection. Then he droppe !! Waited two and a half hours on an oil change. The guy doing the service got into my vehicle with oil on him, no paper or protection. Then he dropped my skid plate unnecessarily and found out once I left he put it back on wrong. I’ve been buying oil change packages for years but I will never be back!!!! More

Great service. Very friendly staff in the cafe while I was waiting. Overall it was was a very good experience. Very friendly staff in the cafe while I was waiting. Overall it was was a very good experience. More

The guys at the quick lube always make sure I’m taken care of. I have always appreciated the service they provide me care of. I have always appreciated the service they provide me More

Friendly, welcoming, and knowledgeable staff all around. Clean and comfortable lobby, makes car shopping easy Clean and comfortable lobby, makes car shopping easy More

Very easy , felt welcomed and comfortable, well taken care of , perfect customer service , awesome experience care of , perfect customer service , awesome experience More

Joseph @ Quick Lane has taken care of my vehicle(s) for many years. He is a very nice person. Should hire more like this. I just love this young man. many years. He is a very nice person. Should hire more like this. I just love this young man. More

The service was completed in a timely and professional manner. I used the Quick Lane so I did not have to schedule an appointment manner. I used the Quick Lane so I did not have to schedule an appointment More

Very good service from my advisor fast and reliable ,I will continue to use planet ford humble. will continue to use planet ford humble. More

The salesman did the best of explaining all about the accessories and what was the best for truck. accessories and what was the best for truck. More