Ray Catena Audi of Freehold - Service Center

My wife & I had an appointment for our Audi Q 5. The drop-off was extremely easy, and very quick. We were directed to a Service Advisor, who greeted us and immediate brought up the car / appt. in The drop-off was extremely easy, and very quick. We were directed to a Service Advisor, who greeted us and immediate brought up the car / appt. info on the computer. He knew we were going to wait for the service to be completed. The car left the drop-off area before we left his desk. We were cordially escorted to the waiting area which was very clean and very comfortable. While waiting we were visited by the Service Manager. He asked if we were OK, and would we like water, coffee or anything. He was very friendly and gracious. We really got the feeling the Service Dept. "cares" about giving customers excellent service. A great experience. More

Although the staff was very pleasant, we leased a 2021 Q5 in June, 2021, and the MMI system has never worked. The navigation system loses it's memory all the time, so we have to keep inputting addresses suc in June, 2021, and the MMI system has never worked. The navigation system loses it's memory all the time, so we have to keep inputting addresses such as home and work. The Apple Car Play always cuts out, so it can't be relied on. We've taken it into service a few times, and been told that Audi is aware of the problem and working on a fix. Possibly in 2022. They're not willing to do anything further, and we're stuck with this expensive, new car that we can't rely on. Seems like the dealership would care more about leasing new cars that work! Who cares how nice they are or if they clean your car when they can't fix it. More

Entire Staff were pleasant, informative and clear. Waiting area is exceptional with comfortable chairs , TV, and beverages Waiting area is exceptional with comfortable chairs , TV, and beverages More

Always a pleasure servicing my vehicle here. Great process and communication. Beautiful facility as well. process and communication. Beautiful facility as well. More

Brought my 2019 Audi A8 in for 20k service. John Lazzaro went through all the details, informed me of recall work that would be performed, and got me into my loaner car. Received a video from the tech show went through all the details, informed me of recall work that would be performed, and got me into my loaner car. Received a video from the tech showing items that were checked on the car and received a message that the car was ready. Once again, Audi Freehold has done a excellent job maintaining my car and keeping me happy. More

Always courteous and knowledgeable. Quality of workmanship unbeatable. The service department is always neat and clean, especially important at this time!! workmanship unbeatable. The service department is always neat and clean, especially important at this time!! More

The service representative Michael Lopez is fantastic very caring and responsive to all of my needs. The usual experience at Ray Catena dealerships very caring and responsive to all of my needs. The usual experience at Ray Catena dealerships More

Another flawless visit!John Lazzaro checked me in with Another flawless visit! John Lazzaro checked me in with no wait, Ryan Byrne satisfactorily serviced my A6 and I am a happy Audi owner! Thank you g Another flawless visit! John Lazzaro checked me in with no wait, Ryan Byrne satisfactorily serviced my A6 and I am a happy Audi owner! Thank you guys! More

Another fantastic experience in my persuit and determination to keep my machine in tip top shape and operational for as long as I can. Rob was there with a welcoming greeting to make one feel determination to keep my machine in tip top shape and operational for as long as I can. Rob was there with a welcoming greeting to make one feel your business is sincerely appreciated. I was quickly processed and checked in by Mike and checked out by John, both were courteous and attentive to my requests and service to-do list on my vehicle and quickly on my way to a good cup of coffee. (*An honorable mention goes to Chris Gioffre for his witted funny complement by the coffee machine which made me feel much at home!) This is a man that understands clearly what "customer retention" is all about!) It brought me back to the days I would chat with Ray at his Kearny store. The quality of automotive service received was tops in the engine bay and many thanks to Ryan for lending his expertise regarding some technical questions I brought to him. Thanks to Johnathan for ordering information and pricing regarding parts I would need on my next visit. Thanks to Rene for his expert diagnose and advice regarding paint care regarding bird/tree sap damage and simple how to tips to avoid permanent damage due to penetration of clear coat. All in all thanks to all and every one who jovially greeted me! As always, being at Ray Catena is like being at your best friends home. More

Perfect service as always—Tony on check in was outstanding, and Pete on pick-up as well. The loaner was great. All told, perfect service. outstanding, and Pete on pick-up as well. The loaner was great. All told, perfect service. More